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Bringing Innovation to
Public Library Services
Eastern Shore Regional Library
November 7, 2017
Who am I?
• Librarian
• Consultant
• Trainer
• Workshop facilitator
• Based in Austin, TX
• Innovation Fest
• R-Squared Conference
• Building an Effective
Learning Culture
• Project Outcome
Why am I here?
• Libraries are essential to communities.
• Change is inevitable.
• Innovation is a proactive approach to change.
• We are all capable of learning and growth.
Who are you?
And why are you here?
Today’s Agenda
• Defining innovation
• Identifying a problem to solve
• Thinking towards a solution
• Designing a solution
• Preparing a pitch
• Presenting innovative ideas
• Taking it back to your library
Announcements, etc.
• Breaks
• Lunch
• Facilities
• Materials
What is innovation?
Let’s discuss:
What do you think about
innovation?
What isn’t innovation?
• Latest technology
• Fancy new services
• Expensive new stuff
What is innovation?
• A process
• A mindset
• A method of problem solving
• A way to approach change
What is innovation?
• A process
• A mindset
• A method of problem solving
• A way to approach change
• Latest technology
• Fancy new services
• Expensive new stuff
Process for Innovation
1. Identify the problem
2. Explore the problem
3. Identify possible solutions
4. Design a solution
5. Describe the solution
Problem
solving
process
The Cycle of Innovation
https://medium.nobl.io/what-every-institutional-innovation-program-gets-wrong-8943fdee9fce
You can innovate!
And your library can, too!
https://www.forbes.com/sites/stephenwunker/2015/07/29/5-strategic-big-businesses-use-to-build-
a-culture-of-innovation/#7c54fd2740eb
Cultivate a Growth Mindset
Mindsets
Growth Mindset Fixed Mindset
Growth Mindset
• New skills can be learned
& developed
• Effort is a path to mastery
• Embrace challenges
Link: https://www.brainpickings.org/2014/01/29/carol-dweck-mindset/
Fixed Mindset
• Skills are innate talents,
can’t be developed
• Effort is a waste,
fruitless
• Avoid challenges
Link: https://www.brainpickings.org/2014/01/29/carol-dweck-mindset/
Growth vs. Fixed
• New skills can be learned
& developed
• Effort is a path to mastery
• Embrace challenges
• Skills are innate talents,
can’t be developed
• Effort is a waste, fruitless
• Avoid challenges
Let’s discuss:
Does your library cultivate a growth
mindset for staff?
What is one thing you could do to cultivate
a growth mindset for yourself?
What about for your staff/colleagues?
Building an Innovation Team
The importance of team work
https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development
Individual Roles & Strengths
• Keep discussions on topic?
• Watch the time?
• Make sure everyone is participating?
• Take notes?
• Lead the creative design?
• Tackle logistics?
• Be the storyteller?
• Conduct research?
• Make a convincing argument?
Today’s Team Challenge
• Work together in groups of ~5
• Design an innovative program or service
to solve a library problem
• Present your innovative
solution
Activity: Form Teams
• Groups of ~5
• Group by:
– Library service area
– Geographic service area
– Subject areas of interest
– Carpool group
– Random
Morning break
Active Listening
• Is a two-way dialogue
• Leads to deeper conversation
• Helps amplify, energize, &
clarify the thoughts of the
person speaking
https://hbr.org/2016/07/what-great-listeners-actually-do
Allow for Disagreement
• Teams don’t always agree.
• Share critical opinions, but respect the
individuals who are receiving that criticism.
• Take a moment to consider criticism before
responding.
• Disagreement is an opportunity to engage in
deeper dialogue.
• If a consensus cannot be reached, identify
criteria for making a decision, moving forward.
https://www.fastcompany.com/3039412/the-art-science-to-giving-and-receiving-
criticism-at-work
Activity: Team Listening
Person 1:
Share
Person 2:
Repeat
Person 3:
Suggest
Person 4:
Repeat
Person 5:
Describe
Identifying a problem to solve
Explore possible problems
• Don’t start with a solution
• Think about users – what are their needs
• Focus on a specific group of users – not
all users
• Think about library strategic goals
• Decide where to focus effort, which
problem to solve
Evaluate Innovative Ideas
• Indicate priorities for innovation
• Develop a system for assessment and feedback
• Listen closely to your colleagues
Look at the Problem from All Angles
• Data
• Feedback
• Patron needs
• Diversity & inclusion
Problem Prompts
Problem #1:
Early Literacy
Problem #2:
Digital Literacy
Problem #3:
STEM
Problem #4:
eBooks
Problem #5:
Media Literacy
Problem #6:
Group Idea
Activity: Choose a Problem
Activity: Describe the Problem
• Review the prompt
• Elaborate on the problem
• Describe in detail:
– The current challenge
– What is currently offered
– The target library users
who are affected
– What you think library
users need and want
– Any other details?
Thinking towards a solution
Big picture thinking
Setting Goals
Problem Solving
• Ask “How might we?”
• Break down the user
experience
• Look with an open
mind
http://designthinkingforlibraries.com/
Consider the User
• Who is the user group you are trying to help?
• What are their needs & wants?
• What are the problems they struggle with that
you could solve?
• What are some possible solutions to these
problems?
http://designthinkingforlibraries.com/
Activity: Explore Solutions
Conduct Exploratory Research
• What sources can you look to for information?
• Who can you talk with experience in this area?
• Do you have an opportunity to observe users?
• Can you learn from past
experience?
• Can you think of any similar
problems to compare this to?
http://designthinkingforlibraries.com/
Identify Constraints
• Staff
• Budget
• Space
• Equipment
• Other?
Activity: Choose a Direction
• Identify possible solutions
• Discuss the solutions
• Choose one direction to pursue
Lunch break
Designing a solution
Creativity & Brainstorming
Creativity & Brainstorming
Activity: Yes, and…
Person 1:
Share idea
Person 2:
Yes, and…
Person 3:
Yes, and…
Brainwriting
Mind Mapping
Activity: Brainstorm Away
Choose one activity:
–Yes, and…
–Brain writing
–Mind mapping
Defining & describing a solution
Essential Information
• What do you call it?
• How does it work?
• What will it do?
• How will it help the library’s community?
• Why is it an improvement?
• How will you measure its success?
• What do you need to make it happen?
Resources Needed
Prototypes
Activity: Define & Describe
• Define all the
essential information
for your innovative
idea
• Start work on a
prototype of your
innovation (optional)
Measurement
SMART Goals
S Specific
M Measureable
A Attainable
R Realistic
T Timely
Types of Measurement
Outputs
Outcomes
Satisfaction
Collecting Data
Statistics
Surveys
Interviews
Observation
Activity: Goals & Measurement
S Specific
M Measureable
A Attainable
R Realistic
T Timely
Outputs
Outcomes
Satisfaction
Statistics
Surveys
Interviews
Observation
Failure is inevitable,
but not all failure is acceptable
Strategies: Learning from Failure
Develop a
growth mindset
Predict what
could go wrong
Take
calibrated risks
Use
iterative design
http://failbetternow.com/
Develop a
growth mindset
http://failbetternow.com/
What could go
wrong?
http://failbetternow.com/
Take Calibrated Risks
No risk Low risk Med risk High risk
http://failbetternow.com/
Calibrated Risks: STEM/Space
No risk Low risk Med risk High risk
No Risk
• Highlight space-related
materials in the collection
(physical & digital)
• Promote NASA website &
free online resources
• Show a documentary about
space
Low Risk
• Offer passive programs, e.g.
telescopes
• Add a space-theme into
existing youth programs
(story time, after school)
• Bring in a guest speaker to
talk about space
Medium Risk
• Offer active programming,
e.g. model rockets,
astronomy demonstrations
• Teach a class on astronomy
apps
• Host an after-hours star
viewing party
High Risk
• Partner with a local or
regional space center to
offer a series of programs
• Teach a class on reading star
maps
• Host a space and astronomy
festival
Iterative Design
http://failbetternow.com/
Activity: Determine Scale
No risk
Low risk
Med risk
High risk
Afternoon Break
Preparing a pitch
What makes a good pitch?
Essential
information
Convincing
argument
Persuasive
presentation
http://www.quickanddirtytips.com/business-career/public-speaking/how-to-make-a-
good-pitch
Essential
Information
• What do you call it?
• How does it work?
• What will it do?
• How will it help the library
community?
• Why is it an improvement?
• How will you measure its
success?
• What do you need to
make it happen?
Convincing
Argument
• Tell what problem you are
trying to solve, and how
your idea will solve it.
• Include a persuasive story
or example illustrating why
your idea matters.
• Use powerful words to be
more persuasive.
Persuasive
Presentation
• Think about your audience,
speak to their interests.
• Practice like crazy so you
can speak with confidence.
• Make eye contact to
connect with the audience.
• Use repetition to drive
home your goals.
• Finish with a strong closing
statement.
https://www.fastcompany.com/3030173/how-to-use-10-psychological-theories-to-
persuade-people
Teams: Prepare Your Pitch
Presenting your innovation
Teams: Present Your Pitch!
Audience: Give Feedback
Team A
Feedback
Team A
Team B
Feedback
Team B
Team C
Feedback
Team C
Team D
Feedback
Team D
Taking this back to your library
Reflection
How will you take this back to your library?
Think and respond to the questions in your
workbook.
Questions?
Thank you!
email: crystal@kixal.com
twitter: @kixalkixal

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