Tracy O’Rourke's webinar introduces value stream mapping, outlining its importance in visualizing processes and identifying waste. Participants learn to define, build, and analyze value stream maps, supported by practical steps and metrics. The session emphasizes community engagement and provides resources for ongoing learning in process improvement.

1. Introduction to
Value Stream Mapping
Presented by Tracy O’Rourke
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2. About Our Presenter
• Managing Partner at
GoLeanSixSigma.com
• Co-Author of
The Problem-Solver’s Toolkit
• Co-host of the
Just-In-Time Café Podcast
Tracy O’Rourke
/Tracy-ORourke
@RourkeTracy
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3. Where Are You From?
Share your location in the Question area in your
Control Panel!
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4. Our Mission and Core Values
Mission: Revolutionize the way people learn process
improvement⏤making it easy for everyone
everywhere to build their problem-solving muscles
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Cultivating Community
We create an inclusive and
positive space where
people around the world
connect with each other to
learn and grow.
Servant’s Heart
At our core we are here
to be of service to
others as guides and
teachers to encourage
people’s success.
Trailblazing Spirit
We have the courage to
challenge and inspire each
other to create a constant
state of awesomeness.

5. Learning Objectives
By the end of this webinar you will be able to:
• Define a Value Stream Map
• Explain why Value Stream Maps are important
• Describe the important Value Stream Map
characteristics
• Recognize the steps for building a
Value Stream Map
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6. Today’s Agenda
• What is a Value Stream Map
• What is the purpose of a Value Stream Map?
• What are the key icons and metrics?
• How do I build a Value Stream Map?
• How do I analyze a Value Stream Map?
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7. What Is A Value Stream?
• A macro-level end-to-end process from the
start of a product or service to the end result
delivered to the customer.
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8. Non-Manufacturing Value Stream
Examples
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Analyze
Requirements
Procure
to Pay
Hire to
Retire
Billing
to Cash
Source
Vendor
Create
Contract
Contract
Requirements
Fulfilled
Pay Vendor
Contract &
Compliance
Hire Employee Administrator
Compensation
Administrator
Benefits
Employee
Engagement &
Development
Exit Employee
Billable
Activity
Occurs
Send Bill Receive
Payment
Pass to
Collections

9. Why Map A Value Stream?
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Horizontal Flow

10. Lean Principles
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Lean
Principles
Define
Value
Map the
Value
Stream
Create
Flow
Establish
Pull
Pursue
Perfection

11. What is a Value Stream Map?
• Maps the Value Stream
• Highlights the current process regardless of
who is doing the work
• Captures material flow, information flow,
barriers to flow, Work-In-Process (WIP) and Lead
Time
• Helps identify waste in the process and barriers
to flow
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12. Why A Value Stream Map
• Makes the Value Stream visible
• Helps prioritize cross-functional process issues
• Creates a visual of Wait Time
• Enables calculation of Process and Lead Time
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13. Basics of a Value Stream Map
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The process
steps are listed
from left to right
This shape
indicates
suppliers and
customers of
the process
The bottom half provides
room for process data
and a timeline

14. Key Icons
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15. Poll #1
Have you used Value Stream Maps (VSMs)
before?
A. I’ve heard of them but never used VSMs
B. I have very little experience with VSMs
C. I’m familiar with VSMs and used them
several times
D. We use VSMs a lot to visualize processes
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16. Difference With Other Maps
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17. Value Stream Missteps
• Not enough planning
• Involving the wrong people
• Not involving leadership enough
• Not gathering metrics
• Inappropriate scope or time management
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18. Steps for Building a Value Stream Map
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Steps for Practical Problem Solving
1. Walk the process
2. Gather process data and metrics
3. Map out the process flow
4. Add information flow, data and metrics
5. Build the timeline
6. Analyze the Value Stream Map

19. 1. Walk the Process
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Walk the Process

20. 2. Gather Process Data and Metrics
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Some questions are:
• How long from the time work is
available until it is passed on to
the next step?
• How many units are waiting to be
worked on right now?
• What issues or barriers to flow
make this step painful or time-
consuming?
• What % of units received are
complete and accurate?

21. 3. Map Out the Process Flow
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22. Key Metrics & Definitions
• Process Time: The amount of time it takes to
perform and activity. Also known as Touch
Time.
• Wait Time: The amount of time a unit of thing
is waiting to be worked on.
• Lead Time: The elapsed time associated with
an activity or process step. (Total Elapsed Time)
Process Time + Wait Time = Lead Time
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23. 4. Add Information Flow, Data & Metrics
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24. 5. Build the Timeline
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25. 6. Analyze the Value Stream Map
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26. Analyze the Value Stream Map
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27. Analyze the Value Stream Map
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28. Analyze the Value Stream Map
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29. Value Stream Map Example
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30. Steps for Building a Future State
Value Stream Map
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1. Determine the right work
2. Make the right work flow
3. Manage the right work

31. Future State Questions
How can we:
• Eliminate waste?
• Reduce unnecessary hand-offs?
• Balance the workload?
• Create more capacity?
• Minimize Wait Time and/or Lead Time?
• Implement FIFO? Supermarkets? Kanban?
Or Single piece flow?
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32. Future State Map
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33. Improvement Metrics
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34. Question for You
What have your process mapping
experiences been like?
Great? Good? Bad? Ugly?
• Please enter your response in the Chat tab
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35. Books on Value Stream Mapping
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36. Call To Action
• Buy the Value Stream Mapping Single Module
• Download the VSM Template
• Download the Process Walk Interview Sheet
• Learn more about Process Walks and Value
Stream Maps
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37. Today We Covered
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• What is a Value Stream Map
• What is the purpose of a Value Stream Map?
• What are the key icons and metrics?
• How do I build a Value Stream Map?
• How do I analyze a Value Stream Map?

38. Questions?
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39. Getting Started
Learn more by starting some more training!
• White Belt Training & Certification (Training is FREE)
• Yellow Belt Training & Certification (Training is FREE)
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
Coupon Code: 20VSM
20% discount on all courses!
*Expires September 14, 2019
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40. Go-Getter Membership
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• Access to all Single Modules ($337 value)
• Access to Go-Getter Exclusive Webinars
• Support Tools ($226 value)
• 20% discount on ALL
of your purchases!
• Current course access
extended (additional year)
$199 for 1 year access

41. Upcoming Webinar: Sept. 18, 11am PST
Register today at GoLeanSixSigma.com/webinars
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your feedback on the survey at the end of close of this webinar.
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42. Project of the Month
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like you at GoLeanSixSigma.com/Success
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43. Questions?
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44. Thank You for Joining Us!
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contact@goleansixsigma.com
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