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WEBINAR: Introduction to Process Management
This document provides a summary of a presentation on process management. The presentation covered: 1. Defining process management and why it is important for organizational success. 2. Explaining the concept of a value stream and the key components of process management, including identifying value streams, processes outputs, customers, metrics, and improvement efforts. 3. Highlighting the importance of making processes, metrics, and problems visible through visual management techniques. The presentation provided examples and activities for attendees to identify their own organization's key processes, customers, metrics, and areas for improvement using process management approaches.
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WEBINAR: Introduction to Process Management
- 1. Introduction to Process Management Presentedby Tracy O’Rourke 1
- 2. About Our Presenter •Managing Partner at GoLeanSixSigma.com • Co-Author of The Problem-Solver’s Toolkit • Co-host of the Just-In-Time Café Podcast Tracy O’Rourke /Tracy-ORourke @RourkeTracy 2
- 3. Where Are YouFrom? Share your location in the Question area in your Control Panel! 3
- 4. Our Mission andCore Values Mission: Revolutionize the way people learn process improvement⏤making it easy for everyone everywhere to build their problem-solving muscles 4 Cultivating Community We create an inclusive and positive space where people around the world connect with each other to learn and grow. Servant’s Heart At our core we are here to be of service to others as guides and teachers to encourage people’s success. Trailblazing Spirit We have the courage to challenge and inspire each other to create a constant state of awesomeness.
- 5. Learning Objectives By theend of this webinar you will be able to: • Define Process Management • Describe why process management is key to organizational success • Explain the nature of a Value Stream • Describe the key building blocks of Process Management 5
- 6. Today’s Agenda • Whatis Process Management? • Why is Process Management important? • What is a Value Stream? • What are the key components of Process Management? 6
- 7. Lack of ProcessManagement 7 Is this the most important process to work on? There seems to be multiple teams working on the same thing. It’s not clear who is working on what. Improvement efforts should be more organized. Improvements are too siloed. Sometimes we push work to other functions rather than eliminating work.
- 8. What Is ProcessManagement? Process Management is an approach to better understand, measure and govern processes across an organization. 8
- 9. Question for You Howmany processes does your organization have? 9 Please enter your response in the Chat tab.
- 10. Dept. 1 Manager Dept. 2 Manager Dept.3 Manager Department 1 Department 2 Department 3 Why Process Management? Vertical vs. Horizontal view 10 Horizontal Flow
- 11. Question for You Whatis the risk of improving processes only within siloes? 11 Please enter your response in the Chat tab
- 12. Process Management Deliverables ProcessManagement helps us understand fundamental aspects of the business: • Key Value Streams and Core Processes • Customers and Stakeholders requirements • Measures that demonstrate effectiveness • Targeted process improvements 12
- 13. Key Questions • Whatare our core processes and what outputs do they deliver? • Who are our customers & stakeholders? • What do the customers & stakeholders care about? • How do we measure what they care about? • What are we doing about processes that don’t meet customer requirements? 13
- 14. Poll #1 What ProcessManagement activities are happening in your organization? 14 A. We are too busy fighting fires B. We blame people instead of focusing on process C. We are trying to become more process- focused, but could do better D. We have a clear understanding of our processes, customers, stakeholders and measures
- 15. Steps for ProcessManagement 15 1. Identify Value Streams and Core Processes 2. Identify process outputs 3. Identify customers and stakeholders 4. Select meaningful metrics 5. Plan improvement efforts 6. Make process, metrics, and improvements visible
- 16. 1. Identify ValueStreams and Core Processes • Value Stream: A macro-level, end-to-end core process—from the start of a product or service to customer delivery. 16
- 17. Organizational Vertical View 17 Finance& Business Operations Division Director’s Office BDCC Human Resources Finance/ABC Benefits, Payroll & Retirement Operations Payroll Benefits Special Projects Payroll Functional Support Finance Management Section Financial Acctg Financial Systems Projects & Grants Accounts Payable Accounts Receivable Procurement & Contract Services Goods & Services Team A Goods & Services Team B Construction and A & E Project Control Officer Central Services Treasury Property Tax Investments Debt Cash Mgt Treasury Functional Support FBOD: Financial Business & Operations Division – King County
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- 20. 2. Identify ProcessOutputs • What product or service does this process produce? • What are the outputs of this process? • At what point does this process end? 20
- 21. 2. Example: IdentifyProcess Outputs 21
- 22. 3. Identify Customersand Stakeholders Key Definitions: • Customers: The recipients of the products or services resulting from the process • Stakeholders: Anyone who does not receive the products or services of the process, but has a vested interest in how the process performs • Process Partners: Other functions or divisions that work with you towards delivering products or services to customers of the process 22
- 23. Example: Identify Customers& Stakeholders 23
- 24. What are theRequirements? Friendly Fast Convenient Easy to Use Accessible Good Quality Affordable Responsive AccurateFlexible 24
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- 27. 4. Select MeaningfulMeasures 27 Let’s measure everything!
- 28. 4. Example: SelectMeaningful Metrics 28
- 29. 5. Plan ImprovementEfforts • Prioritize & Select Value Streams • Conduct Value Stream Mapping Sessions 29
- 30. Prioritize & SelectValue Streams 30
- 31. Map the FutureState 31 Here are some potential improvements! 1. Create Standard Work for special orders 2. Streamline packaging for pickup orders to improve cycle time 3. Implement Mistake- Proof techniques for salad dressing 4. Implement 5S and create a Work Cell for sandwich assembly 4. Balance the task workload, to reduce bottlenecks
- 32. 6. Make Process,Metrics and Problems Visible 32 • Visual management principles 4 Principles Simple Big Visible Changeable ✓ ✓ ✓ ✓ Now I see it!
- 33. Make the ProcessVisible 33
- 34. Manage City ClerkProcesses 34
- 35. Manage Lean SixSigma Metrics 35 Important metrics for the Lean Six Sigma effort Actions planned for each quarter listed here
- 36. Poll #2 Does yourorganization make processes, metrics and problems visible? 36 A. Bringing attention to problems is a problem! B. We do not make any of these visible C. We make at least one of these visible, but we could do better D. We make all of these visible
- 37. Question For You Doyou have a good example of making processes, metrics or problems visible? 37 Please enter your response in the Chat tab
- 38. Recap of Stepsfor Process Management 38 1. Identify Value Streams and Core Processes 2. Identify process outputs 3. Identify customers and stakeholders 4. Select meaningful metrics 5. Plan improvement efforts 6. Make process, metrics, and improvements visible
- 39. Call To Action •Download the Process Management template • Determine what your core processes are and what outputs they deliver • Identify your customers & stakeholders • Determine what customers & stakeholders care about 39
- 40. Today We Covered 40 •What is Process Management? • Why Process Management is important • What is a Value Stream? • What are the key components of Process Management?
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- 42. Green Belt WithProject Completion Coupon Code: 20PROCESS 20% discount on all courses! *Expires November 17, 2019 42
- 43. Go-Getter Membership 43 • Accessto all Single Modules ($443 value) • Access to Go-Getter Exclusive Webinars • Support Tools ($226 value) • 20% discount on ALL of your purchases! • Current course access extended (additional year) $199 for 1 year access
- 44. Upcoming Webinar: Nov.20, 11am PST Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar. 44
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- 46. Thank You forJoining Us! More questions? Ask us at contact@goleansixsigma.com Click here to download free tools, templates, infographics and more! @GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 47