Did you hit a few DMAIC speed bumps on your first test-drive? Did the journey sound easier than it turned out to be? We learn best from our mistakes, but sometimes it helps to get a little roadside assistance. Join us for an hour-long reflection on what can go wrong and how to avoid it on your next DMAIC road trip. https://goleansixsigma.com/what-is-lean-six-sigma/ https://goleansixsigma.com/lean-six-sigma-online-training-certification-pricing/ https://goleansixsigma.com/

1. DMAIC: Common Challenges
and How to Overcome Them
Presented by Elisabeth Swan
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Where are you
from? Let us know
in the Chat area!

2. Our Mission and Core Values
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Mission: Revolutionize the way people learn process
improvement—making it easy for everyone everywhere
to build their problem-solving muscles
Trailblazing Spirit Cultivating Community Servant’s Heart

3. Learning Objectives
After completing this webinar, you will be
able to:
• Define DMAIC
• Outline the purpose of each DMAIC Phase
• List the biggest challenge associated with
each phase
• Describe the techniques to
overcome common issues
• List the next steps in your
DMAIC journey
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4. Today’s Agenda
• A DMAIC Refresher
• The 5 Biggest Challenges
• Surmounting the Obstacles
• Planning Your Journey
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5. DMAIC
5

6. Common DMAIC Missteps
6
Shooting
for the
Moon
D
Bottom
Lining It
M
Finding the
Smoking
Gun
A
Feeling
the
Love
I
Sticking
the
Landing
C

7. Poll #1
Question: What is the toughest Phase of
DMAIC for you?
A. Define
B. Measure
C. Analyze
D. Improve
E. Control
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8. Define Phase
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9. Define Phase Overview
Create the
Project Charter
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Interpret the
Voice of the
Customer
Understand the
Current State
Develop Project
Communication

10. Shooting for the Moon
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11. Project Goals
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Goal
Reduce the complexity of the
ordering system and make it easier
to find vendors while removing all
the redundant steps and creating a
new guide for purchasing.
Creating an efficient new template
for everyone to enter their items
and submit to the department in
less time and with a faster
turnaround and cheaper products
that help increase margin.

12. Upgrading Goal Statements
Streamline the Accounts
Receivable department
Improve the efficiency of the
purchase order process to 100%
Reduce the time it takes to find
a vendor by creating an
approved list of vendors
Install new application
processing software
Reduce time to send an invoice
from 1 month to 1 day
Reduce the % of Purchase
Orders requiring rework from
22% to 11%
Reduce the time it takes to find
a valid vendor from 1 week
to 1 day
Reduce incomplete application
submissions from 13% to 6%
Not Great Better!
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13. Tools for the Job
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14. Sample Goal
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15. DEFECTS TIME
No Need to Shoot for the Moon
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Goal: 50%

16. Improvement Journey—Define Phase
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17. Measure Phase
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18. Measure Phase Overview
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Select
Measures
Plan for Data
Collection
Collect
Baseline Data

19. Bottom Lining It
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20. Isn’t It in the System?
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21. Check Sheets
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22. Bottom Lining it
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23. Improvement Journey—Measure Phase
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24. Poll #2
Question: What’s your most common data
collection experience?
A. I find what I need in the system
B. I use 2 or more system sources to get what I
need
C. I collect all the data manually
D. I use a hybrid of manual collection and
system data
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25. Analyze Phase
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26. Analyze Phase Overview
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Conduct
Process
Analysis
Conduct
Data
Analysis
Brainstorm
Root Causes
Develop
Root Cause
Hypotheses
Validate
Root Cause
Hypothesis

27. Finding the Smoking Gun
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28. Follow the Trail
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STEPSTEPSTEP
???

29. Where is the Problem?
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30. Isolating Root Cause
30
???

31. Use Box Plots as Verification
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32. Finding the Smoking Gun
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Root Causes

33. Improvement Journey – Analyze Phase
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34. Improve Phase
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35. Improve Phase Overview
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Craft
Solutions
Filter
Solutions
Conduct Risk
Management
Determine
Solution
Approach

36. Feeling the Love
36

37. Where to Connect
37

38. Discovery & Relationships
38

39. Improvement Journey—Improve Phase
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40. Control Phase
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41. Control Phase Overview
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Create
Monitoring
Plans
Develop
Response
Plans
Document
the Project
Pursue
Perfection

42. Sticking the Landing
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43. How Are We Doing?
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44. Visual or Huddle Boards
44

45. Seeing Process Performance
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I remember that
one… we forgot to
put in the Conch
Salad order!
But our
improvements
are the reason for
this shift. We
made the process
steadily quicker!

46. Control Chart Template
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47. Improvement Journey—Control Phase
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48. Question for You
Do you have a different DMAIC challenge
you’d like to share?
48
Please enter your
response in the
Chat area!

49. Recap: Common DMAIC Missteps
49
Shooting
for the
Moon
D
Bottom
Lining It
M
Finding the
Smoking
Gun
A
Feeling
the
Love
I
Sticking
the
Landing
C

50. Planning Your Journey
GoLeanSixSigma.com/Book/
• Download free templates:
• Goal Builder, Check Sheet,
Process Walk Interview Guide,
Control Chart Template
• Read blogs:
• https://goleansixsigma.com/
10-guidelines-for-great-goal-statements/
• https://goleansixsigma.com/
finding-smoking-gun-root-cause-
analysis-less-guess-work/
• Check “Potholes and Detours”
in Problem-Solver’s Toolkit
• Plan ahead!
50

51. Today We Covered
51
• A DMAIC Refresher
• The 5 Biggest Challenges
• Surmounting the Obstacles
• Planning Your Journey

52. Questions?
52

53. Getting Started
Learn more by starting some more training!
• White Belt Training & Certification (Training is FREE)
• Yellow Belt Training & Certification (Training is FREE)
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
Coupon Code: 20WEBINAR
20% discount on all courses!
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54. Go-Getter Membership
54
• Access to all Single Modules
• Access to Go-Getter Exclusive Webinars
• 8 of our most popular Support Tools
• 20% discount on ALL
of your purchases!
$199 for 1 year access
GoLeanSixSigma.com/ggm/

55. Upcoming Webinar: Feb. 27, 11am PT
Register today at GoLeanSixSigma.com/webinars
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56. Continue the Discussion on LinkedIn!
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GoLeanSixSigma.com/Forum/
• Get help with your project or change management
• Help others with their projects or change
management
• Network and build our problem-solving
muscles together
• Get Lean Six Sigma updates on newly
released guides, webinars and more!

57. Thank You for Joining Us!
More questions? Ask us at
contact@goleansixsigma.com
Download free tools, templates,
infographics and more!
@GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 57