During this free 1-hour webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process. See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-process-walks-must/

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Presented by Tracy O’Rourke
Managing Partner & Executive Advisor
at GoLeanSixSigma.com
Why Process Walks
Are a Must
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Our Expert: Tracy
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• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• 20 years of industry experience
• Began Process Improvement
career at GE as a Black Belt
• UCSD & SDSU Instructor:
Lean Enterprise and
Lean Six Sigma courses
• MBA from Pepperdine University
• BA in English Literature from
San Francisco State University

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How to Interact
• Ask a question
• Answer polls
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Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!
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Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.
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We’ve Helped People From…
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Today’s Agenda
• What Process Walks are
• Why Process Walks are a must
• The role of the Process Walk Facilitator
• Biggest mistakes when conducting Process Walks
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What is a Process Walk?
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Poll – Have you ever conducted or
participated in a Process Walk?

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Why Process Walks Are Important
• Build profound knowledge of
the current state of the
process
• Confirm and bust
assumptions
• Understand the whole
process not just pieces of a
process
• See waste in the process
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#1: Some Proccesses Are Invisible
Do You See A Process?
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Process Design Becomes…
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#2: Processes Have Many Versions
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What It Really Is..
What It Should Be… What It Could Be...
What You Think It Is...

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#3: Processes Run Horizontal
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Manager Manager Manager Manager
Functional
Silo 1
Functional
Silo 2
Functional
Silo 3
Functional
Silo 4
Walk & Manage the Process Horizontally

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Prime Facilitator: Key Focus
• Create a Safe Environment
• Maintain focus on the process not the people
• If questions seem interrogative versus inquisitive, coach
folks on the way they ask questions
• Encourage dialogue and openness about issues in the
process
• Keep the Team On Track
• Make adjustments to the agenda as appropriate
• Involve the walkers in decisions for adjustments as
appropriate
• Help keep walkers engaged, by asking “What did you see?”
• Energize the Team
• Process Walks are exhausting!
• Make Process Walks enlightening, engaging, and energizing
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What the Facilitator is Not
• Not A Process Expert
• Facilitator should be an unbiased party
• Not fixing the process
• Not the key presenter of Stakeholder meetings
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Big Mistake #1
Not Doing The Process Walk
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Big Mistake #2: Poor Planning
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Build A Shared Understanding
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Success Tips
Not Enforcing
Ground Rules
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Success Tips
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Poll – Currently, how hard does it seem to
uphold these ground rules in your
organization for a Process Walk?

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Safe Environment
• Leaders need to support
a blame-free
environment
• Nobody should get in
trouble for participating
in a Process Walk
• Thank folks for
participating
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Today We Covered
• What Process Walks are
• Why Process Walks are important
• The role of the Process Walk Facilitator
• Biggest mistakes when conducting Process Walks
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Q & A
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Getting Started
Learn more by starting some more
training!
• Yellow Belt training is FREE at
GoLeanSixSigma.com
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
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Upcoming Webinars
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Register Today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.

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Just-In-Time Podcast
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Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six
Sigma news, easy ways to apply Lean Six Sigma and
interviews with process improvement leaders like you!

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Q & A
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Thank you for joining us!
• More Questions?
• Ask us at contact@goleansixsigma.com!
• Click here to download
free tools, templates, infographics and more!
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