WEBINAR: How To Avoid Unintended Project Consequences Using FMEA

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During this 1-hour webinar you'll learn about some famous unintended consequences and how we can avoid them in our own worlds. See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-effectively-avoid-unintended-consequences-using-fmea/

How to Avoid Unintended
Project Consequences
Using FMEA
Presented By Elisabeth Swan
Managing Partner & Executive Advisor

Our Expert: Elisabeth
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• Master Black Belt
• GE Certified Black Belt Instructor
• Burnham Rosen Group certified
Leadership Coach
• BA in English Literature from
Columbia University/Barnard
College
• Born in the UK

How To Interact
• Ask a question
• Answer polls

Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!

Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.

Today’s Agenda
• The role of risk in process improvement
• Introduction to the FMEA
• How to address risk with the FMEA
• A history of unintended consequences

Process changes
have ripple effects
– the goal is to plan
for them
Where Does Risk Come In?

Lessons Learned
New York Daily News Chicago Daily News
EastlandTitanic

Plain Speak
What
are we
discussing
here?
What
could
go
wrong?
How bad
Would
That be?

Adapting the Scale
What would a “10” be in your process?
1. Potential to violate a government regulation
2. Failure exposes people to bodily harm
3. Risk of financial loss
4. May expose private information
5. Could aggravate the customer POLL

What’s the Cause?
Why would
that happen?

Rating Occurrence
How often would it happen?
1. More than once per day
2. Once every 3-4 Days
3. Once every week
4. Once every month
5. Once every 3 months POLL

Would We Know In Time?
Is there any way
to know about this
before it impacts
the customer?

Bottom Line That For Me
Risk Priority Number

Addressing Risk
Contingency Plans
PreventiveActions
QUESTION

Unintended Consequences
• More public versions
• Historic and current
• How we dealt with them
• How they could have been prevented – or not

Templates and Tools
FMEA
Mistake-Proofing
(AKA Poka Yoke)

Today We Covered
• The Role of risk in process improvement
• Introduction to the FMEA
• How to address risk with the FMEA
• A history of unintended consequences

Getting Started
Learn more by starting some
more training!
• Yellow Belt training is FREE
at GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training &
Certification

Upcoming Webinars
Register Today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.

Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!

Thank you for joining us!
More Questions?
Ask us at contact@goleansixsigma.com!
Click here to download
free tools, templates, infographics and more!

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GoLeanSixSigma.com

Ever since the outbreak of COVID-19, those of us in Continuous Improvement roles have had to rethink how we can continue on our improvement journey. For many of us, team collaboration in the same physical space has proven to be a very effective way to engage employees, surface problems, collaborate on the design of countermeasures, and drive buy-in. But in this new environment of physical distancing and remote workers, gathering all the parties in the same room is not an option for many organizations. In this webinar, you’ll learn—and see examples of—how teams have effectively used Zoom in conjunction with Miro (a collaborative, virtual, workspace app) to drive participant engagement in activities such as Hoshin Kanri and Rapid Improvement (Kaizen) Events. Attend this webinar and you’ll learn: - What are the different types of team events & how they differ from each other (Kaizen / Rapid Improvement Events; Rapid Planning Events; Value Stream Mapping; Hoshin Kanri) - What adjustments have been made in planning and facilitating these events during the pandemic - How to use online collaborative tools to facilitate events with remote teams - What are the benefits of online collaborative tools - Q&A

How to Request Army Credentialing Assistance on ArmyIgnited.com

GoLeanSixSigma.com

To request Army Credentialing Assistance on ArmyIgnitED.com, a soldier must first log in, then click "Add Credential Path" and select "Other". They then search for their desired credential, such as "Lean Six Sigma", select the credential level, and click "Take Credential Exam". The soldier agrees to the terms and indicates they want to use GoLeanSixSigma.com as the vendor. Finally, they complete the request by selecting the vendor and entering exam dates.

Webinar: Remote Learning - How to Successfully Switch Lean Six Sigma Training...

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Did the pandemic force you to re-think your Lean Six Sigma training approach? Are you interested in adapting to a virtual approach without losing effectiveness? Do you want to increase your rate of real-world application and get better process improvement results? Then this webinar is for you! We’ll provide insights on how to successfully transition to a “Remote Learning” model by incorporating independent study, instructor-led training sessions and maximizing engagement.

Webinar: How Tax Preparers & Accountants Can Increase Their Profitability Usi...

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Tax return preparation is increasingly becoming a commodity. Automation can help reduce the level of manual work required for return preparation, but if you automate a “bad process” you still won’t see an increase in profitability or improved client service. Tax practices should apply Lean Six Sigma (LSS) before automating their tax workflows to optimize processes and automation, while still remaining in compliance with professional standards. Attend this webinar and you’ll learn how to: - Apply Lean Six Sigma to tax workflow - Combine tax automation with value pricing - Increase your practice’s profitability

Webinar: Remote Learning - How to Brainstorm Lean Six Sigma Improvement Ideas

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Group Brainstorming has been debunked by countless studies, but including others in problem solving is essential. How do we address this paradox? The science supports a completely different, and much better approach to coming up with solutions. Join us for this 1-hour webinar where we walk you through a new way to get more ideas, better solutions and essential group engagement in a remote world.

Webinar: How to Facilitate Successful Virtual Kaizen Events

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Given the challenge of the pandemic, organizations are seeking guidance on how to successfully conduct virtual Lean Six Sigma Kaizen Events. Social distancing can coexist with Continuous Improvement. We’re already doing it! Our guest panelists have offered to share their recent experiences with navigating the new normal: - Antonio Nava, UC San Diego - Jaime Parker, Process Plus Results - Jared Thatcher, Port of Seattle Join us for this one-hour webinar to learn the best practices and avoid the pitfalls for conducting virtual Kaizen (Rapid Improvement) Events.

Webinar: Online Green Belt Workshop Information Session

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Webinar: Online Green Belt Information Session

GoLeanSixSigma.com

Webinar: Going Virtual - How to Coach Problem Solvers on A3s

GoLeanSixSigma.com

This document provides an overview of coaching leaders on A3 problem-solving tools. It defines the elements of an A3, outlines the benefits of A3 coaching for leaders, and describes a successful structure for virtual A3 coaching. The presentation also covers common challenges in A3 coaching such as failing to require A3s, asking poor questions, and not making time. Countermeasures for each challenge are proposed, such as developing standard work, becoming a student of questioning techniques, and finding a mentor. The goal is to build problem-solving skills through A3 coaching.

Webinar: How to Manage Your Project to Completion Using the Project Builder

GoLeanSixSigma.com

Improving a process takes time and organization, but what if your project path was laid out for you? What if all the templates and examples were at your fingertips so you could focus your efforts on collecting data and digging to root cause? That's the secret of the Project Builder. All the key tools and templates combined into one along with a progress tracker. It's a great guide and good way to share your hard work with colleagues and leadership. It's the ultimate all-in-one answer to Continuous Improvement! https://goleansixsigma.com/webinar-how-to-manage-your-project-to-completion-using-the-project-builder/

Webinar: DMAIC: Common Challenges & How to Overcome Them

GoLeanSixSigma.com

Did you hit a few DMAIC speed bumps on your first test-drive? Did the journey sound easier than it turned out to be? We learn best from our mistakes, but sometimes it helps to get a little roadside assistance. Join us for an hour-long reflection on what can go wrong and how to avoid it on your next DMAIC road trip. https://goleansixsigma.com/what-is-lean-six-sigma/ https://goleansixsigma.com/lean-six-sigma-online-training-certification-pricing/ https://goleansixsigma.com/

WEBINAR: Introduction to Process Management

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This document provides a summary of a presentation on process management. The presentation covered: 1. Defining process management and why it is important for organizational success. 2. Explaining the concept of a value stream and the key components of process management, including identifying value streams, processes outputs, customers, metrics, and improvement efforts. 3. Highlighting the importance of making processes, metrics, and problems visible through visual management techniques. The presentation provided examples and activities for attendees to identify their own organization's key processes, customers, metrics, and areas for improvement using process management approaches.

Project Storyboard: Reducing Cycle Time for Bid Tab Creationby 33%

GoLeanSixSigma.com

Think it's impossible to make a significant change in government? Well, it's not easy, but GoLeanSixSigmna.com Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless "honest wrong beliefs" with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters. Initially the overall procurement process was the focus, but when that proved to be too big, she scoped it down to a more manageable project that can now be the basis for an expanded improvement. Her improvement was meaningful, but a bigger victory was in bringing critical and logical thinking into an environment often impacted by less scientific influences!

WEBINAR: Introduction to Value Stream Mapping

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SUCCESS STORY: Reducing Hiring Time From 10 Months to 36 Days

GoLeanSixSigma.com

Kent partnered with Cassandra to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. As it stood, the hiring process could use some help. They started out by asking themselves two questions: - What’s possible? - What approach should we use to improve the hiring process? In order to answer their first question, they needed to develop a better understanding of the current process. They chose to use DMAIC as their approach to improving the hiring process. They also thought it was important to identify the inhibitors of process change within the Illinois Tollway. Unfortunately, There were several: politics, policy, law, processes, technology, culture, and staff. With their approach determined and inhibitors in mind, they set out to map their process.

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