This document appears to be summarizing survey data from 2008-2009 about the employment status of people in different regions of Mongolia.
The data is broken down by percentages of people who are employed, unemployed, or not in the labor force in each region for each year. Unemployment decreased from 2008 to 2009 in most regions. The percentage of people employed increased over this period in most regions as well.
The document contains detailed employment statistics for 14 different topics, with breakdowns by region and year.
Chp 3 the business of product managementcheqala5626
The document discusses key concepts in product management including product definition, classification, development process, branding, and packaging. It covers:
1. Defining products as goods, services, or ideas and classifying them as consumer or business products.
2. The new product development process from idea generation to commercialization including techniques for generating ideas and evaluating concepts.
3. Managing existing products through line extensions, modifications, and potential deletion.
4. The importance of branding, developing brand equity, and different types of brands.
5. The functions and strategic importance of packaging, labeling laws, and universal product codes.
This document discusses service gaps and quality as measured by SERVQUAL. It defines a service gap as the difference between what a customer expects and what is delivered. Service quality is defined as a set of quality requirements across attributes like tangibles, reliability, responsiveness, assurance, and empathy. There are five potential gaps: not knowing customer expectations; having the wrong service standards; a service performance gap; promises not matching delivery; and expectations not matching experience. Reasons for the gaps include lack of marketing, communication issues, inadequate standards or control, and overpromising. SERVQUAL measures service quality across five dimensions based on customer expectations and actual experience.
