Feruz Toshtemirov has over 8 years of experience in customer service and sales roles. He is currently a Chef De Rang at the Burj Al Arab hotel in Dubai, where he ensures guests have an exceptional dining experience and high quality service. Previously he worked as a Sales Agent at the Ramada Jumeirah hotel, taking food and beverage orders and upselling items to guests. He also has experience as a Sales Agent and wholesaler for mobile companies in Uzbekistan. He has strong communication, problem solving, and customer service skills.

1. Feruz Toshtemirov
Al Quoz Industrial Area-4.Dubai,UAE. +971 52 738 0876 Email:marshall_9191@mail.ru
Sales Representative/Customer Service Specialist
I understand the customer service to be company’s face to the world and I treat every customer
interaction as a critical to our succcess!
Performance Profile
High skilled salesman and professional customer service specialist with over 8 years experience.
Wholesaler by selling mobile sim-cards and vouchers. Exceptional ability to identify and capture
customer needs. Delivering extraordinary and lasting experience to every customer during and after the
sale by personalizing products and services to fit their unique needs. Strong capable consistently
exceeds target in a consultative sales environment. My core expertise lies in being able to promote a
company’s image to customers in a pleasant, caring and professional manner. I am an expert at up-
selling, cross selling and multiple selling of products. Unique ability to convince customers towards
optimal sales, through high level of determination and positive interaction.
 Effective communicator, attentive listener, patient
 Representing customers intelligently and professionally
 Excellent customer service and negotiation skills
 Moreover, strong interpersonal skilled when dealing with customers, fellow employees and all
levels of management, sincerely enjoy working with people
 Ultimate IT skills with over 10 years experience in IT Technician, Software Installation etc
 Strong sense of urgency about solving problems and getting work done.
Core Competencies
 Strategic/Critical Thinking
 Strong Problem Solving
 Flexible/Adaptability
 Planning/Organizing
 Time Management
 Customer Service
 Opera/Micros System
 Selling Techniques
 Ultimate IT Skills
 Retail Sales
 Attention to Communication
 Creating Ideas
 Technical Expertise
 Multitasking
 Self-Confidence
 Team Player
 Natural Energetic
 Target Daily Revenue

2. Professional Experience
Chef De Rang (Head Waiter)
The Most Luxurious “Burj Al Arab” hotel July, 2014 - Present
Dubai city, UAE
Providing guests an exceptional dining experience and ensuring that they are enjoying their meal and leaving the
restaurant happy with our ultimate 7 star service. Dealing specially with Russian guests and helping them in
translation at the lobby lounge whenever needs Russian speaker. Captivated over hundred of repeat guests by
providing high quality of customer service
Daily on duty:
 Welcoming and seating customers with warm smile and open gesture
 Presenting menu to patrons and taking food and drink orders according to operational standards
 Offering daily specials and upselling drink orders by using selling techniques
 Answering questions about menu items and making recommendations upon request
 Explaining how various menu items are prepared,describing ingredients and cooking methods
 Checking with customers to ensure that they are enjoying their meals
 Handling guests complains and inquiries
 Generating bills and handling money
 Attending daily trainings and helping Team Leaders
 Serving all the time by following the company SOP standards
Achievements:
 During my probation period on December 2014, I have received the Certificate of Recognition letter
fromour Manageras “The most outstanding colleague of the restaurant and gained the highest positive
points amongst the Department”. Along with certificate the comment “ Feruz is with us for now 5
month, in that time he adapted incredible quick and very well to our team. From the first minute onwards
he worked hand in hand with his colleagues. You can always count him and he does his assigned job
with high passion and extremely professional. We are very proud to have such a supportive colleague in
our team.”
 And next month on January 2015, have been nominated “Colleague of the Month, Star Award for
January 2015”.
 On February 2015, received another Certificate of Recognition letter from our Executive Assistant
Manager-F&B.
 Several time winner of the monthly competitions (Bingo, best seller of the week ) amongst the team like
the most selling selected beverages such as cocktails, beers,wines and champagnes.
Sales Agent
“Ramada Jumeirah” hotel, Dubai city, UAE April, 2012 –June, 2014
Taking guest orders via phone, placing food and beverage orders through micros, coordinating guest amenities
and organizing guest table pickups on completion of meals in a timely manner. Up-selling food and beverage by
making well informed and eloquent suggestions
Daily on duty:
 Accurately taking guest orders by phone, ensuring that guest name, room number, time of guest order
and delivery timings are clearly registered
 Following established phone courtesy standards and up-selling food and beverages
 Input guest orders in Micros and issuing guest check for each order.
 Making recommendations on all menu items and advising with food and wine pairings, informing guest
with approximate time frame for preparation, answering any other questions
 Monitoring guest orders and ensure that all guest orders are delivered within the quoted time
 Coordinating with housekeeping for pick-up of guest trays and tables after completion of meals
 Responsible for payments, change and accuracy of closed checks
 Conducting shift end reports and forward them to the accounting department

3.  Taking ownership of any special guest request or complaints if needed refer to Manager on duty
Achievements:
 Have been rewarded with the Certificate of Recognition on December 2013.
Sales Agent, Wholesaler & Dealer October, 2007 –March, 2010
In Mobile Telecom Companies “MTS Uzbekistan” and “Ucell” Gulistan city, Uzbekistan
It was my first job on my professional career being Sales Agent of the both MTS Uzbekistan and Ucell
Companies and managing the Dealer Company under our grocery shop for selling mobile sim-cards and
vouchers to customers of the MTS Uzbekistan and Ucell. As well as selling the products wholesale to the small
kiosks and shops in order to achieve monthly target in high profit
Daily on duty:
 Greet customers and ascertain what each customer needs
 Providing an excellent customer service following by SOP standards of the company
 Making recommendation about the package and offers based on customers' needs and interests.
 Up-selling silver and gold numbers instead of basic numbers upon recommendation
 Advising new promotions and packages such as flexible minutes with silver and gold numbers
 Ensuring that registration and activation proccess to be done quickly
 Open and close cash registers such as counting daily sales revenue
 End of the day completing administrative tasks such as making daily reports
 Wholesale selling sim-cards, vouchers, silver and gold numbers to kiosks and shops
 Monitoring market conditions, promotions and competitors' product prices
 Every end of the month preparing monthly reports and provide to company office
Technical Competencies/Computer skills
Computer expert with over 10 years experience. Fixing system issued errors,installing extra office and electronic
equipments. Installing new Windows System and other computer programs. Basic knowledge of developing web
- sites. Fast and easy learning abilities any kind of electronics.
Expert in: Microsoft Office (MS Word, Power Point, Excel, Outlook) • Hotel softwares Opera,Micros •
Creating video • Photo montage • Fast typing • Internet browsing
Educations/Professional Trainings
Education
 September, 2007 - June 2010, Specialized Certification (a Diploma), External Philologist Interpreter
(Russian/English), Academic Lyceum, Yangier city, Uzbekistan
 September, 1998 - May, 2007, Certificate of Basic Education, High-Secondary School, Uzbekistan
Professional Trainings
 Customer Service
 Upselling
 Handling Difficult
Customers
 Health & Safety
 Problem Solving
 Communication / Negotation
 HACCP/Hygiene
 Time Management
 Stress Management
 Complaint Handling
 Wine/Alcohol/Beverage
Language Skills/Personal Informations
Personal Informations
Date of Birth: Jan 15, 1991
Nationality: Uzbekistan
Marital status: Single
Visa status: Resident Visa
Language Skills
Russian - Fluent written and spoken
English - Fluent written and spoken
Uzbek - Native language
Turkish - Good written and spoken
Kazakh - Good written and spoken

4. References available on request