This document contains the profile details and work experience of Kenneth N. Palma, a 30-year-old Filipino citizen currently residing in Dubai on a tourist visa. His objective is to achieve the highest level of customer service and be an asset to any company. His skills include customer service, communication, and computer literacy. His work experience includes roles as a cook, food server, and sales representative in the Philippines and UAE. He has received training and certifications in food and beverage services, housekeeping, bartending, and commercial cooking from TESDA. He holds a Bachelor's degree in Nursing from Lyceum North-Western University in the Philippines.

1. KENNETH N. PALMA
Profile Details
Mobile Number : +971 552598411
Email Address : kennethpalma28@gmail.com
Address : Al Satwa Dubai, U.A.E
Age : 30 years old
Nationality : Filipino
Visa Status : Tourist Visa
Validity of Visa Until :April 20, 2017
Career Objective: Achieving and meeting the highest level of quality customer
service, as well as to be an asset to the company for the position that qualifies
me.
Skills:
 Has the ability to deal with the problems and queries of the client.
 Could provide competent and dignified costumer care.
 Customer Service skills.
 Abilities to receive telephone inquiries in a tactful, careful manner.
 Computer Literate (MS WORD, MS EXCEL).
 Excellent in English communication.
 Can handle work under pressure.
 Self-driven and hardworking.
WORK EXPERIENCES
 Cook and Assistant Confectionaries
Al Rozanah Emirati Restaurant
Jumeirah 3 Dubai, UAE
July 17, 2015 – October 2015
 Food Server and Commercial Cooking
Covelandia Du Labrador Hotel Resort
Pangasinan, Philippines
December 2013 – December 2014

2.  Kharmme Ville Garden Lodging and Catering Services
Isabela, Phillipines
October 2012 - October 1, 2013
Duties and Functions:
 Take orders and serve food and beverages to patrons at tables in dining
establishment.
 Write patrons' food orders on order slips, memorize orders, or enter
orders into computers for transmittal to kitchen staff.
 Suggest food and beverages to be well versed with the menu, method of
preparation and accompaniments.
 Responsible for serving food and beverages in restaurant efficiently and
in a most courteous manner
 Preparing tables for meals, including setting up items such as linens,
silverware and glassware.
 Carry out all duties in accordance with tasks and descriptions with
reference to established rules and policies.
 Checking with customers to ensure that they are enjoying their meals
and take action to correct any problems.
 Cleaning and arranging tables after patrons have finished dining.
 Remove dishes and glasses from tables or counters; take them to kitchen
for cleaning.
 Performing restaurant cleaning duties, such as sweeping and mopping
floors and taking out trash.
 Responsible for the cleanliness and maintenances of work area inside the
of the Hotel property
 Attends the guest calls, guest requests /guest complaints
 Sales Representative
Foot Step Shoe Plaza Isabela, Philippines
June 2011 – August 2012
Duties and Functions:
 Welcome and greet every costumer in a warm friendly manner and
demonstrate excellent customer service at all times.
 Identify customer needs through asking questions confidently
 Recommending and demonstrating appropriate products.
 Follow brand guidelines and information on the best seller to maximize
sales.
 Uses on technique on add on sales to increase the average transaction

3. value and items per costumer.
 Deliver excellent customer service in order to maximize potential sales.
 Assisting with stocking, merchandising, and daily store operations
 Keeping the store tidy and clean.
ELIGIBILITY
Technical Education Skill Development Authority (TESDA)
Lingayen, Philippines
 Housekeeping NC II - January 2013 - July 2014
 Food and Beverage NC II - January 2013 - August
2014
 Bartending NC II - January 2013 - August 2014
 Commercial Cooking NC II - January 2013 – July2014
TRAININGS
Food and Beverages Services
TESDA (Technical Education Skills Development Authority)
Pangasinan School of Arts and Trades, Lingayen Pangasinan Philippines
August 2014
Provide Food and Beverage Services
CERTICATE OF COMPETECY
Technical Education and Skills Development Authority
Pangasinan School of Arts and Trades, Lingayen Pangasinan Philippines
July 8, 2014
EDUCATIONAL BACKGROUND
College Education
Bachelor of Science in Nursing
Lyceum North-Western University
Tapuac District, dagupan City
2003-2008