Richmond K Obeng is applying for a sales associate position. He has over 4 years of experience in customer service roles in Abu Dhabi, including as a customer service representative at Al Mansoori Production Services and Sparks Establishment for Oil Field Services. He aims to provide exceptional customer service and ensure customers have a positive experience. He has strong communication, problem-solving, and relationship building skills from interacting with customers from different cultures.

1. CURRICULUMVITAE
PERSONAL INFORMATION:
Name : RICHMONDK ,OBENG
Date of birth : 1st DECEMBER, 1985
Gender : male
Visa status : RESIDENTIAL VISA
Nationality : GHANANIAN
Marital status : MARRIED
E-mail : robengkwesi@ymail,.com
Address : ABU DHABI
Mobile # : +971-55-7179-013or 0501250114
POSITION APPLYING: SALES ASSOCIATE
CAREER OBJECTIVE:
A well presented, articulate and confident individual with a proven ability to provide exceptional
customer service and ensure that customers leave with a lasting positive impression of their goods.
Having and outgoing personality, good interpersonal skills and the ability to work in a multi-national team
environment with confidence and minimal supervision. Comfortable working in a fast paced environment
and able to build and maintains good relationships with work colleagues and customers through a
genuine desire to understand their needs and support them.
WORKING EXPERIENCE;
 COMPANY : Al mansoori production services.(2015-2016
 Position Customer Service with valid drivers license
 COMPANY : Worked with SPARKS ESTABLISHMENT FOR OIL FIELD SERVICES AND MAINTAINANCE (
04/2012 – 06/2013 )
IMPERIAL ACORNS INT LTD.
Duration: 2008-2012
POSITION: Sales Associate
 Position held: Client/ Customer ServicesCompany
Location: Abu Dhabi- mussafa

2. RESPONSIBILITIES:
 Deal directly with customers either by telephone, electronically or face to face
 respond promptly to customer inquiries
 handle and resolve customer complaints
 provide pricing and delivery information
 perform customer verifications
 process orders, forms, applications and requests
 Organize workflow to meet customer timeframes.
 Direct requests and unresolved issues to the designated resource.
 Provide customers with the best products on sale.
 Assure the customer is well served and attended to.
 Assure customers live with a satisfactory appearance.
 communicate and coordinate with internal departments
 Follow up on customer interactions.
 Actively collaborates and shares best practices to drive District team performance.
 Communicates a desire to learn and seizes all available opportunities to drive development and
increase performance.
 : Al Whada Mall Abu Dhabi (Three (3) years UAE Experience).
Responsibilities and duties:
 Attending to customer’s queries and demand to their satisfaction.
 Providing a first point of contact and information service to customers.
 Handling customer complaints and pressure.
 General customer service procedure as requested by my seniors.
 Communicate effectively both verbally and in writing with customers to enhance trustworthy and
customer satisfaction.
 Dealing with customers on a one to one basis.
 Delivering best customer service.
 Working towards weekly aims and goals set by management.
ORGANIZATIONAL AND PERSONAL SKILLS:
 Practically oriented.
 Can work at any time of the day.
 Pride in achieving daily and individual targets.
 Innovative with good analytical skills, loyalty, faithful, obedient, willing to work under pressure.
 Good aptitude for team work.
 Always willing to learn and adapt very fast.
 Can conveniently work with people from multicultural background.
 Very good communication skills and good in human relationships, enthusiastic, and have excellent
customer service skills.

3. PROFESSIONAL SKILLS:
 High energy working level.
 Good knowledge in the retail field.
 Good and perfect customer service experience.
 Smart and very time conscious.
TECHNICAL SKILLS:
 Computer literate
 Internet & E-mail
EDUCATIONALBACKGROUND:
 -2006- INSAANIYAA HIGH SEC/BUS, SCHOOL. KASOA
 Marketing and English
 -2003 HIGH SCHOOL EDUCATION Ayikuma
LANGUAGE PROFICIENCY:
LANGUAGES: Speaking Written Reading
English Fluent Fluent Fluent
HOBBIE
 Watching and playing football.
 Watching and playing basket ball.
 Keeping fit & Gym
 Surfing internet and keeping current with world affairs.
 DECLARATION
I hereby declare that the above information is true to the best of my knowledge and behalf, and
have a two (4) years UAE working experience in customer service and clientele approach.