Alexandra Penzina is seeking an administrative position focused on client relations and customer service. She has over 10 years of experience in luxury retail sales and customer service in the United Arab Emirates, including roles as Vice Manager at La Perla and Sales Associate at Gucci. Her skills include client development, customer relationship management, strong communication and interpersonal skills in English and Russian, and team leadership. She holds a certification in English from the Moscow Linguistic Centre.

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Alexandra Penzina
Curriculum Vitae
Alexandra Penzina
United Arab Emirates - Abu Dhabi Email: a_penzina@hotmail.com
Mobile: + 971 505276552
Career Objective
Administrative position with focus on Client Relations/Customer Service to further my professional career and
diversify my management, supervision and administrative skills. Willing to gain further experience while
enhancing the Company’s productivity and reputation.
Key Skills
 Sales executive/Customer Service professional in luxury retail field with over 10 years
of outstanding experience in the region’s retail industry.
 Clientele development, resolving customer complains, customer relationship
management.
 Strong ability to communicate clearly and interact professionally in multicultural
environment, interpersonal skills. Fluent in Russian and English Languages.
 Coordination and development, target achievement, time management
 MS Windows, Internet applications.
 Team player, focused on ethical working environment and positive attitude, ability to
cultivate networks and relationships.
 High flexibility and customized approach to multicultural client segments.
Professional Experience
Aug. 2015 – June 2016 La Perla – Abu Dhabi Mall
-Vice Manager-
 Complete store administration and operation. Compliance with policies and procedures.
 Implementing brand’s guidelines for strategic business development measures to optimize sales and
customer service standards. Setting customer database and follow up process.
 Report on buying trends, customer needs, profits etc
 Managing and motivating a team to increase sales and insure efficiency, delegating tasks.
 Handling inventories and shipments
December 2012 –December 2014 Gucci – Abu Dhabi Maryah Island Galleria Mall, Marina Mall
-Sales Associate-Visual Merchandiser-
 Implementing brand’s guidelines for strategic business development measures to
optimize sales and customer service standards.
 Efficiently portraying and presenting merchandise in accordance with brand guidelines
and visual strategies.Replenishment orders and inventories.
 Keeping a track of customer’s database and special orders.

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Alexandra Penzina
Curriculum Vitae
November 2008 –October 2012 Richemont Group: Cartier – UAE
-Sales Associate-
 Receiving and assisting customers including VIP and Royals to one of the world’s
largest flagship showroom in a professional and confident manner.
 Co-ordinating with Company’s departments to facilitate the administrative tasks and
drive the projected business goals. Developing and keeping a track of customer’s
database and following up special orders.
 Researching competitors market , conducting forecast reports and submitting to the
senior management for further decision making
 Responding and catering to e-mail and phone inquiries and complaints from customers
to ensure optimal levels of service and maintain long term business relation in an
efficient way. After sales service follow-up
June 2006 – October 2008 UAE Al Tayer Group, Jewellery Retail Division: Pomellato,
Pianegonda, Boucheron boutiques
-Sales Associate-
 Handling and assisting customers including VIP’s in a professional and confident
manner
 Recommend, select and effectively present merchandise based on customer needs
and desires
 Following up customers database and special orders. Orders and replenishments of
merchandise.
 Responsible for sales reports, stock inventories and windows displays according to
brand guidelines and standards
July – May 2006 UAE Villa Moda Dubai:Bruno Magli, Furla boutiques
-Sales Assistant-
 Recommend, select and help to locate merchandise based on customer needs and
desires
 Handling inventories and shipments
 Handling sales reports, bank deposits and maintaining customers database
 Responsible for windows displays according to brand guidelines and standards
Educational Background
 Moscow Linguistic Centre
Certification of English Training 1999 -2000
 Moscow Centre of Professional Education (College)
PC operator 1995 -1997
 Moscow High School 1987 -1996
References
 Will be readily furnished on request
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