This document provides personal and professional details of an individual applying for a position in the hospitality industry. It includes sections on personal details, objective, overview, synopsis, educational attainment, previous experience, other trainings and qualifications, and a cover letter. The applicant has over 15 years of experience in roles such as guest relations executive, head hostess, assistant manager, and 2nd assistant manager at hotels, restaurants, and clubs in Dubai and Ukraine. They aim to gain further experience and demonstrate their skills to generate revenue for an international organization.

1. PERSONAL DETAILS:
Nationality –Russian
Height -176
Marital status- Single
Languages: Russian, English
Driving License -UAE
Mobile: +971555152827
E-mail: shyryagina-sevastopol@yandex.ru
OBJECTIVE:To have a successful career inhospitality industry where I can gain a wealthof
experience, demonstrate my personal skills andgenerate revenue tothe company.
I am an intelligent, driven and responsible person with a proven track record of achievements
and a strong commercial awareness. My objective is to be a part of an international
organisation, a professional team where I can demonstrate a high level of self-sufficiency and
responsibility.
OVERVIEW:
Results oriented, independent, flexible, quick learner, effective communicator, adaptive,
determine and a great team player.
SYNOPSIS:
 Excellent presentation skills
 Exceptional customer service and communication skills
 Able to build and maintain relationships with internal and external guests.
 Quick learner
 Proactive approach taker and problem solver
 Able to express effectively written and verbal communication in English
 Strong organization skills and leadership abilities
 Adaptive to changes with positive attitude
 Able to prioritize and plan activities, being able to meet deadliness
 Flexible and able to work under pressure
 Able to work both independently and in a team
Educational Attainment
Certificate /
Degree
School/College/University Area of Specialization Year Completed
Constructor College Designer of Buildings Constructor 2002
Private School Certificate of successful
completion
Foreign Languages
(English)
Hotel Management
2001
OSBI Business School Business Economic 1996

2. Previous Experience
Employer Position Responsibilities Date
‘Jumeirah Beach’
Hotel
‘Burj Al Arab
‘Private Club
‘Villa Beach’
Restaurant
‘Der Keller’
Restaurant
Dubai
Guest Relations
Executive/Receptionist
Reporting to General Manager
Greeting guest and checking reservations,
accommodating VIP’s guests and their
preferences by using the guest’s names,
escorting them to the tables, giving
information about special of the day options,
promotions, making reservation for guest
through via Epicure program, updating
database, being responsible for the
experience of each guest make them happy,
demonstrate high-energy levels and focus on
providing consistently high levels of customer
service, working closely with the operational
colleagues, ensuring that the guest
experience from the moment before they
reach our reception, always anticipate guest
needs, assist with any request and go extra
miles to satisfy the guest. Make for all our
guest memorable experience.
06/2013-
present time
‘Golden Tulip’
Hotel
Dubai
Head Hostess Reported to Restaurant Manager
Greeted all guests, escorted them to their
seats, was responsible for the experience of
each guest from the moment he walks through
the door; handled VIP and regular guests, staff
attendance updating.
05/2012-
05/2013
‘Zuid’ Hotel
120 rooms
Ukraine
Ass. Manager Reported to Hotel Manager
Attended and managed guests, their
doubts/complains, kept database updates,
was in-charge of administrative tasks
2/2011-
5/2012
‘VIP Resort ‘, USA
Ukraine
2nd
Ass. Manager Reported to GM of resort
Worked in several operational units: catering,
sales, admin, F&B and night club
Was in charge of ops improvement,
administrative tasks, daily operational
activities, supervised staff
1/2009-
1/2011
‘White People’
Night Club
Ukraine
Head Hostess-
Promoters
Reported to: Club Manager
Greeted guests, seated them, attended
special request, presented menu and hot
deals of the day, updated guest waiting list,
answered phone calls, took reservations,
always being in hand.
9/2008 -
1/2009
Various jobs Promoter/ Sales
Executive
Had jobs related to customer services, sales
and events
1997-2008

3. OTHER TRAININGS AND QUALIFICATIONS:
 MS Word –Advanced
 MS Outlook –Advanced
 Epicure Restaurant Reservation and Hostess System
 Selling Techniques & Selling for Success
 Telephone skills
 Complaint Handling
 Opera Trainig
COVER LETTER

4. I consider myself as being extremely passionate about the hospitality industry and always
strive for a high level of service standards. Working within the industry for many years and
become more professional with each step.
I have always been focused on consistency in increasing both service and product
standards.
As well as working with diversify cultures allowed me to acquire a management style that
can adapt to achieve the best out of the employees within task.
Working closely within management teams that have been very revenue focused allowed
me to gain vastexperience in forecasting, budgeting, profit and loss assessments.
I would ideally like to take an opportunity to work alongside a passionate team which
would allow me to develop it, the organization and myself in a best professionalmanner.