Charisse Jeanne M. Roa is seeking a position as an administrator or manager where she can utilize her experience in property management, customer service, and administration. She has over 5 years of experience in roles such as administrative manager, receptionist, secretary, and documentation supervisor. Her experience includes managing staff, clients, contracts, budgets, and day-to-day operations for various property management and business centers in Abu Dhabi and Dubai. She is proficient in tasks like marketing, rent collection, contract management, and quality assurance.

1. CHARISSE JEANNE M. ROA
Navy Gate, Tourist Club Area
Abu Dhabi, UAE
0509075580
cjmroa@gmail.com
CAREER OBJECTIVE:
Seeking a position within a growth oriented company where advancement is based upon
performance and achievement.
WORK EXPERIENCE
REMAS INTERNATIONAL PROPERTIES & BEVERLY HILLS BEAUTY SALON
August 2014- up to present
Admin Manager
 Performing ongoing quality assurance follow-up with all clients at least once
every month.
 Retaining client business through renewals.
 In charge of marketing the business centre
 Meeting clients and showing available office spaces.
 Management of Utility Bills
 Collection of rent from lessees
 Oversee the operation of the business while managing staff members, providing
assistance to all its respective clients and performing administrative duties.
 Responsible for handling all the Customer’s complaints with utter respect and
professionalism.
 In control of putting advertisements in Facebook, Instagram, Dubizzle and other
social media.
 Maintains administrative staff by recruiting, selecting, orienting, and training
employees; maintaining a safe and secure work environment; developing
personal growth opportunities.
 Hire and terminate clerical and administrative personnel.
 Managing the tenancy contracts of 99 offices in 2 locations.
 Speaking directly to company owners & managers for any issues.
 Making Tawtheeq tenancy contracts
 Receiving payments from tenants (cash & cheques)
REMAS INTERNATIONAL PROPERTIES
May 2014- July 2014
Receptionist/Secretary
 Devising and maintaining office system

2.  Booking rooms and conference facilities
 Managing and maintaining budgets, as well as invoicing
 Ordering and maintaining stationery and equipment;
 Organising and storing paperwork, documents and computer-based information
 Photocopying and printing various documents, sometimes on behalf of other
colleagues.
 Welcomes visitors by greeting them, in person or on the telephone; answering or
referring inquiries.
 Booking viewings and tours for clients.
 Maintains safe and clean reception area by complying with procedures, rules,
and regulations.
 Answer phones and operate a switchboard.
 Route calls to specific people.
 Answer inquiries about company.
 Anticipating client needs and responding proactively.

SM DEVELOPMENT CORPORATION
December 2012 to March 2014
Documentation Supervisor
 Supervision of day to day operation / documentation of Deed of Absolute Sale of
fully paid units.
 Monitors the accounts status.
 Updating / Monitoring of Computerized system.
 Monitoring of the pending accounts
 Verify various contracts of sale such as: Deed of Absolute Sale, Assignment of
Rights, Contract to Sell
 Attend to requests, queries of clients, sales, agents/ support staff & other
personnel regarding documentation status of accounts
 Prepare Documentation Reports as needed
 Other assigned tasks from time to time
URBAN HAIR MARINA (SINGAPORE)
Marina Bay Sands Mall
November 2010 to December 2012
Receptionist/Cashier
 Welcomes visitors by greeting them in person or in telephone; answering or
referring inquiries.
 Welcomes incoming guests and directs them to their seats.
 Assist guests with issues and complaints, with empathy and a focus on guest
satisfaction.
 Answers incoming calls and assist with reservations, confirmation with
appropriate manner
 Giving visitors magazines and refreshments while waiting for the assigned hair
stylist.
 Explains salon products, promotions and services offered.
 Maintains safe and clean reception area by complying with rules and regulations.
 Use supervisor support when necessary.

3.  Making accurate daily, weekly, and monthly reports of the salons income and
cashier duties
ICT Corporation
April 2006 to April 2007
Customer Service Representative
 Selling pre-approved Capitol One credit cards in USA.
 Introduce new promos they can use in using the new credit card.
 Persuasion of every client to avail the credit card we offer.
_______________________________________________________________________
SEMINARS ATTENDED
 On-the-Job Training 2010
Oceanlink Institute Negros Navigation
“On-board Ship Training”
 Bar Familiarization and Seminar 2010
TGI Friday’s Restaurant
EDUCATION
College
La Consolacion College Calaoocan
 Bachelor of Science in Hotel and Restaurant Management October 2010
PERSONAL DATA
Birth Date: October 13, 1985
Birth Place: Manila, Philippines
Nationality: Filipino
Civil Status: Married
Sex: Female
PROFESSIONAL QUALIFICATIONS
 Demonstrating aptitude for developing new skills.
 Able to adapt to any mentality and any situations.
 Resourceful in completing tasks and everyday jobs.
 Attention to detail
 Proven record of dependability, reliability and responsibility.
 Telephone skills and verbal communication skills.
 Customer focus and professionalism.
REFERENCE
Mylene Escano De Guzman Ronnel Jumig
Head of Abu Dhabi Sports Programming Civil Engineer
Abu Dhabi Media, P.O Box 63, Abu Dhabi UAE Samsung, Abu Dhabi
+971 50 616 9849 +971 553938671