Sonu Rumail's resume provides details of his work experience, qualifications, and skills. He has over 5 years of experience working in call centers and customer service roles in Dubai. His academic qualifications include a B.Com degree and certificates in first aid and medical terminology. He is currently employed as a call center agent at Canadian Specialist Hospital in Dubai under an employment visa until April 2015. His roles have included computer operator, customer relationship officer, server, and call center agent, and he has skills in areas like data entry, customer service, and computer programs.

1. SONU RUMAIL
Address: Shoe mart Building Abu Hail Deira Dubai
Contacts # 050-4540877, 055-6147233
Email: triple_h_shadow@hotmail.com
Visa Status: Employment Visa Under
Canadian Specialist Hospital, Transferable Visa.
Contract Expire 09/April/2015
CAREER OBJECTIVE
Extremely enthusiastic to work in a high expansion, professionals/ multinational
organization, to build a career in a challenging environment, offering growth
opportunities purely based on achievements and results.
ACADEMIC QUALIFICATION
 Heartsaver First Aid From American Heart Association along with Certificate
and License Certificate number : f1ef1ec647c6
 B.com persist
 Intermediate S.M Arts & commerce College
 Metric From Karachi Sindh Board Of Matriculation Pakistan
WORK EXPERIENCES
 From April 2013 to Till Present working as a Call Centre Agent in Canadian
Specialist Hospital Abu Hail Dubai.
 From Oct 2006 to Jan 2009, worked as a Computer Operator and Customer
Relationship Officer in Pie in the Sky.
 From Feb 2009 to Feb 2010, worked as a Server along with a cashier in Roaster
Gourmet Coffee House & Arizona Grill.
 From March 2010 to November 2012, worked in TRG as a Customer
relationship officer.
 Job Responsibility As A Computer Operator:
 Enter commands, using computer terminal, and activate controls on computer and
peripheral equipment to integrate and operate equipment.
 Monitor the system for equipment failure or errors in performance.
 Notify supervisor or computer maintenance technicians of equipment
malfunctions.
 Respond to program error messages by finding and correcting problems or
terminating the program.
 Read job set-up instructions to determine equipment to be used, order of use,
material such as disks and paper to be loaded, and control settings.
 Operate spreadsheet programs and other types of software to load and
Manipulate data and to produce reports.

2.  Job Responsibility As A Customer Relationship Officer.
 Deal proactively with the branch customers to fulfill their banking requirements
and solve their queries efficiently.
 Manage customer traffic within the branch to ensure key service standards are
met.
 Assist in ensuring consistency of internal / external customer experiences by
inculcating a Service Culture and leading by example Rectification of all
customer complaints communicated through verbal, written or other channels.
 Involvement in the activation of branch dormant accounts.
 Assist in ongoing service related initiatives/projects.
 Channelize branch traffic according to the customer requirements and
management thereof.
 Job Responsibility Call Center Agent.
 Obtains client information by answering telephone calls; interviewing clients;
verifying information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing
information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
 Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
 Accomplishes sales and organization mission by completing related results as
needed.
 Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data
Entry Skills, People Skills, Informing, Customer Focus, Customer Service,
Attention to Detail, Professionalism, Multi-tasking.
 Job Responsibility as a Server.
 Greets all guests with enthusiasm and friendliness.
 Answers guest questions about food, beverages, and our facilities accurately and
in a friendly manner.
 Speaks to guests with enthusiasm at all times.
 Develops relationships with guests. Identifies food orders when ready and
delivers items to tables in a timely manner.
 Maintains a professional appearance at all times.
 Communicates with food and beverage staff to ensure guest satisfaction.

3.  Reports to work as scheduled, in uniform, and ready to be in position.
 Maintains professional relationships with all coworkers.
 Follows checklists and standard operating procedures.
 Maintains a safe, clean, organized, and stocked work area.
 Performs duties as assigned.
 Maintains full knowledge of menus, recipes, and other pertinent information.
 Constantly increasing knowledge of food, beverages, and other products and
services.
 Ensures that guests have a positive and memorable experience.
 Responsible for constant sanitation, organization, and proper food handling.
 Prepares work area for either opening, mid-shift, or closing in accordance with
company Standards
ACHIEVEMENTS
 Time Management
 Anger Management Certificate
 Basic Medical terminology Certificate
 Appreciation Letter from (JCI)
 Promotion Letter
COMPUTER SKILLS
 Install Windows
 Microsoft
 Internet
 Hardware
LANGUAGES
 Urdu
 English
PERSONAL INFORMATION
F/Name : Shah Jahan Munawar
Date of Birth : 23rd March 1989
Gender : Male
Nationality : Pakistani
Religion : Christian
Marital Status : Single