This curriculum vita provides information about Gamal Allam Ali Abdallah. It outlines his personal details, including his date of birth, marital status, and contact information. It also lists his skills, education, computer skills, training, work experience as a bank teller, receptionist, and in customer service and sales roles. His work experience spans positions in Dubai, Saudi Arabia, and Egypt from 2008 to the present. The vita highlights his strengths and hobbies and expresses interest in an interview.

1. Curriculum Vita
Personal Data:
Name : Gamal Allam Ali Abdallah
Date of Birth : 10/04/1986
Marital Status : Single
Nationality : Egyptian
Address : El Riqaa. Dubai
Email : gamal_allam80181@yahoo.com
Telephone : 00971554977136 (Mobil)
Personal Skills:
 Win over customers.
 Make customers feel valued, welcomed and accepted.
 Treat each customer as if he or she was the most important person on the
planet.
 Understand the mindset of a customer.
 Be patient with demanding customers.
 Relay information in a concise and clear manner.
 Remain calm, courteous and respectful at all times (even when customers are
angry and argumentative).
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2.  Quickly understand and interpret customers' needs and wants
 Quickly research and investigate issues that concern a customer.
 Take ownership of your customer’s needs, and always see problems through
until they are fully resolved.
 Learn about a company’s product or services quickly.
 make a customer’s experience as enjoyable as possible
 Understanding the customer's point of view.
 Able to inspire the trust of others.
 Physically fit and able to lift and carry heavy cash drawers, coin bags, and
boxes
Skills
- Excellent planning & Organization Skills
- Positive oriented and self confidence
- Team man/Team Leader
- Cheerful and helpful
- Can communicate effectively with members of the
public.
- Able to perform work accurately.
- Superb math skills.
- Experience of handling cash in large numbers.
- Identifying any customer service failings and then
bringing them to the attention of senior managers.
- Processing credit card cash advances.
- Can work at a fast pace in order to meet
established deadlines.
- Detail orientated with a high degree of accuracy.
Education:
Faculty of physical Education Zagazige
University, Sharqia, Egypt
Bachelor of physical education 2009
Language:
- Arabic mother tongue
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3. - English excellent
Computer Skills
- Excellent Skills of Microsoft XP, Windows 7 & windows 8
& Microsoft Office 2007
- Excellent skills of Internet
- Excellent skills Microsoft dynamics
Training:
- Diploma in a human resources
- Course in communication skills Microsoft certified
- Course in English. Microsoft certified
- Course in windows7, word2007, excel 2007, access
2007, internet, Microsoft certified.
- Course in life saving
- Course in physiotherapy
- Course in sports injuries
- Course in sports medicine
Job Experience:
Bank Teller in Commercial Bank of Dubai (10/2015-present)
Work Description:
- Keeping currency and coins in a neat and orderly arrangement.
- Handling customer complaints, questions, and concerns.
- Opening and closing customer accounts.
- Cross-selling the Bank’s services to customers.
- Processing automatic transfers.
- Checking cheques and making sure they have been written out correctly.
- Counting out large amounts of coins and paper money.
- Helping to open and close then bank.
- Maintaining an adequate supply of cash and coins in drawer.
- Verifying a customer’s signature.
- Helping customers to access their safety deposit boxes.
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4. - Informing customers of their bank balances.
- Maintaining good customer relations.
- Entering financial data into a computer terminal.
- Shredding confidential documents that are no longer required.
- Asking customers questions to identify their exact needs.
- Processing cash with drawls and deposits.
- Removing cash deposits from automated teller machines.
- Ordering Visa and ATM cards for customers.
- Carrying out general office duties such as operating fax machines, photocopying
and printing.
- Processing loan payments.
- Handing out loan application forms to customers.
- Checking and verifying the identification of customers.
- Processing ATM and night deposits.
- Adhering to all bank security and compliance issues.
- Handling customer’s traveller’s cheques.
Receptionist in el-dubkhi hotel in Saudi Arabia for 2 years
(2/2012-11/2013)
Work Description:
• Greeted, registered, and assigned rooms to guests
• Operated the switchboard and PBX
• Answered telephonic and in-person queries related to hotel
services and resolved any issues
• Processed guests’ check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests’ in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, cheks and credit cards
Work a customer service in (Convenience Arabia LLC) in UAE
(5/2014 – 10/2015)
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5. Work Description:
• Deal directly with customers either by telephone, electronically
or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product
and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated
resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
Work Sales in El Fateh in Egypt (2008-2011)
Work Description:
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6. • Receive payment by cash, check, credit cards, vouchers, or
automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate
change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
Strengths:
• Working under pressure.
• Working more than the work hours.
• Keeping an eye on target and plan to be achieved
• Always communicate with my manager in order to avoid
miscommunication and misunderstanding
• Handling complaints.
Hobbies:
• Classic music.
• Reading
• Football
• Billiard
• Internet
• Travelling
Hope my application meet with your approval; I would be glad to come for an
interview at any time convenient you.
Thank you & Best Regards
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7. • Receive payment by cash, check, credit cards, vouchers, or
automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate
change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
Strengths:
• Working under pressure.
• Working more than the work hours.
• Keeping an eye on target and plan to be achieved
• Always communicate with my manager in order to avoid
miscommunication and misunderstanding
• Handling complaints.
Hobbies:
• Classic music.
• Reading
• Football
• Billiard
• Internet
• Travelling
Hope my application meet with your approval; I would be glad to come for an
interview at any time convenient you.
Thank you & Best Regards
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