Nantongo Juliet is a Ugandan national seeking a position that values innovation, teamwork and hard work. She has over 2 years of experience as a waitress and over 1 year of experience in customer service and front office roles. Her education includes a certificate in catering and hotel management from Makerere University Business School. She is fluent in English and proficient in Microsoft Office applications. Her skills include strong customer service abilities, multi-tasking, and dealing with difficult clients.

1. Name: NANTONGO JULIET
Nationality: UGANDAN
Visa status: VISIT VISA
Date of birth: 9/04/1987
Language: FLUENT IN ENGLISH
Phone: 0502609837
Email address: nantongojuliet1@gmail.com
CAREER OBJECTIVE
To work in a competitive firm that encourages innovative ideas, team spirit and hard work.
I aspire to provide excellent results in all services rendered and further the goals of the
company while advancing the skills that I have acquired and in Customer Relations.
WORK EXPERIENCE
ROCK GARDENS BAR AND RESTAURANT ( 2014-2015 )
POSITION: WAITRESS
Duties and Responsibilities
 To welcome the guests in a professional manner and provided information about
the food, beverage menus.
 To provide superior customer service and ensure all the customers are satisfied
with the service.
 Inform the guests of the daily special offers
 To follow the guests to ensure they are comfortable and all their orders have been
served
 To carry out any other reasonable duties and responsibilities as assigned.
 To undertake any reasonable tasks and secondary duties as assigned by the
manager and supervisor like clearance and table setting.
 To ensure that the place of work and surrounding area is kept clean and organized
at all times.
 To handle guest bills.
 To monitor operating supplies and reduce spoilage and wastage.
KOMATSU MACHINERY COMPANY ( 2012-2013 )
Customer Service / Front Office Desk
Duties and Responsibilities
 Attend to the walk in customers

2.  Handling all incoming and out-going calls from the customers and handle their
queries.
 Handling filing, scanning, faxing, as well as typing specific documentation for the
clients.
 To promote the company’s Product and services on offer.
 Informing customers and updating them on the new services.
 Meeting the targets as per the company’s policies on sales.
 Being capable of handling any emergency situation with the customers
 Participate in proposals that would develop the centre and improve its service.
 Capable of dealing with people with special needs and elderly citizens.
 Respond to inquiries made by customers that are related to procedure and services.
 To raise customer’s needs and concerns to customer service centre Direct.
COMPUTER/IT PROFICIENCY & TRAINING
 Proficiency use of various internet browsers and mailbox applications
 Proficiency use of Microsoft word, Microsoft excel and power point and Access.
 Experience in utilizing computer software including using of all computerized
functions like printing, scanning, installation of word processing and operating
system.
SKILLS
 A friendly, warm and assured personality
 Ability to multi-task
 A diplomatic approach to deal with difficult clients
 Excellent customer service skills
 Excellent communication skills
EDUCATION BACKGROUND
MAKERERE UNIVERSITY BUSINESS SCHOOL (2011-2012) Certificate in catering and
Hotel management
BULOBA SECONDARY SCHOOL (20O8-20O9) ‘ A’ LEVEL CERTIFICATE OF
EDUCATION
NAKULABYE HIGH SCHOOL (2004-2007) “ O “ LEVEL CERTIFICATE OF
EDUCATION
REFERENCES
Upon request