The document is a resume of Azeres Shahzan bin Azahar Shah, a 29-year-old professional with extensive experience in the hospitality industry, particularly in front office operations and guest relations. The candidate has held various roles in well-known hotels, showcasing skills in guest services, administrative duties, and team training, along with a strong commitment to personal and career development. Additionally, the resume details educational qualifications, awards received for outstanding guest care, and proficiency in several hotel software systems.

1. 1
Resume
A self-motivated individual with a positive approach and the ability to lead and motivate
others whilst delivering effective
Give more training to new comer’s staff and to ensure staff success for the job task. As
are leader of Front Office should train staff to become successful for next position.
Establishment that is committed to personal and career development.
Performs administrative duties for executive management. Responsibilities may include
screening calls; managing calendars; making travel, meeting and event arrangements;
preparing reports and financial data; training and supervising other support staff; and
customer relations. Requires strong computer and Internet research skills, flexibility,
excellent interpersonal skills, project coordination experience, and the ability to work
well with all levels of internal management and staff, outside clients and vendors.
Sensitivity to confidential matters may be required.
You will find me a discipline, positive, motivated, proactive, fast learner, hard-working,
full of passion and the person who are keen to learn and contribute. Given the
opportunity, I would apply myself with enthusiasm to all tasks, ensuring that I get the job
done accurately and efficiently. Being attentive to details has allowed me to work with
any people from different level and produce consistent and quality works.

2. 2
Name : Azeres Shahzan Bin Azahar Shah
Age : 29 years old
IC No : 870525-83-5019
Hometown Address : C-15 3A Regina Condo, Jalan Subang PermaiUSJ 1, 47500 Subang
Jaya,Selangor
Current Address :42 Puncak Bukit Mutiara 1 Tanjung Bunga 11200 Pulau Pinang.
.
Date & Place ofBirth : 25/05/1987 Australia Gosford Hospital
Marital Status : Single
Telephone No : 014 9647 082
E-mail Address : azeresshahzan@gmail.com
 Front Office at Equatorial Hotel Penang (Guest Service Agent & Purser
(Butler))
- Check - in Check - Out.
- Handle guest room billing
- Handle Food & Beverage
- Multitasking in all Front Office Section
- Room Reservation
- Executive Lounge Operation
- Personal Butler to DYMM TPM
 St Giles Premier Boulevard Hotel Midvalley 2012 till 2015
 Boulevard Hotel Midvalley 2011 till 2012 Rebranding (Executive Lounge
Ambassador & Supervisor Front Office Department)
- Handle guest food and beverage
Breakfast, English hi-tea, and cocktail hour to be serve
- Prepare buffet set up for morning breakfast
- Handle guest complaint
PERSONAL PARTICULARS
WORKING EXPERIENCES

3. 3
- Room assignment for VIP guest and prepare fruit basket list
- A GRO meets and greets arriving guests and bids them farewell as they leave.
- He reviews the arrival list daily and assists in preparing and distributing
welcome amenities.
- GROs escort VIPs to their rooms and check them in before their arrival.
- A GRO attends promptly to customers' inquiries and assists them with their
needs.
- When it comes to complaints, he allows guests to speak first and then provides
solutions to their issues or concerns.
- He logs the day's activities in a logbook to ensure that the next person on duty
is familiar with everything that needs extra attention.
- A guest relations officer should always be present in the hotel lobby and should
maintain proper decorum at all times.
 D’ Majestic Hotel by Swiss Garden (Duty Manager Front Office Department)
- Prepared policy & procedure front office department.
- Prepare budget of front office usage such as internet server opera server
computer telephone digital, Phone room and etc.
- Prepare License and regulation details of our new hotel signage Deal with
District officer or Counselor.
- Prepare Standard of words for Customer service and greeting to train staff.
- Managed to get suppliers to send quotation for front office usage.
- Managed report minutes task daily send to Hotel Manager and Conduct
meeting with Hotel Manager and Room Division Manager.
- Opera System Configuration for Front Office Department need to configure
usage for system in use example Transaction code, national code, market
segment, profiles notes, user application and etc.
- Prepare usage form for Front Office Department example reservation form
registration card rebate form and etc.
- Set up reception counter, back office reservation document, pabx system and
Room division document.
-
- Resolve problems and achieve the satisfaction of the participants regarding
documentation, accommodation, catering and recreation.
- Conduct administrative tasks during the program.
- Foster positive self-image of the participants.

4. 4
 Digi Telecommunication Sdn Bhd (Associate Lobby Ambassador)
Responsibilities
It is the primary responsibility of the Lobby Ambassador welcome and initiates the
overall first impression of our guest’s arrival experience. This position proactively
welcomes and engages with our guests, enhancing their experience by fielding
inquiries, promoting our vast array of amenities, and facilitating welcoming and
efficient interactions. All duties are to be performed in accordance with departmental
and property policies, practices, and procedures. Walk in Customer at D House
Handling Procedures
- Greet customer by name (good Morning afternoon, How may I assist you)
- Introduce our name as lobby ambassador we will assist you.( my name shah imyour
lobby ambassador at d house )
- Guide customer to retailed d house
- Regarding payment matters guide customer to kiosk machine
- Let customer to be seat at the lobby area if not related to retailed
- Encourage customer to use my digi application
- Lobby Ambassador Responsible
- LOBBY AMBASSADOR WILL DO ROUND CHECK TO CUSTOMER OR
VISITOR WHO NOT REGISTERED.
- VISITOR DOCUMENT HAND OVER OR PARCEL WILL COLLECT BY
LOBBY AMBASSADOR, THE PARCEL MUST HAVE CONTACT NUMBER
AND DIGIZEN NAME.
- LOBBY AREA SHOULD CLEAN & TIDY LOBBY AMBASSADOR WILL
CALL PWB CONTRACTOR TO CLEAN UP LOBBY AREA.
- LOBBY AMBASSADOR SHOULD ASSIST VISITOR OR CUSTOMER NEEDS
AND COMPLAINTS, IMMEDIATE ACTION TAKEN NOTED CUSTOMER
DETAILED AND VISITOR FOLLOW UP THE DAY AFTER. (FOLLOW UP BY
EMAIL)
- 5. LOBBY AMBASSADOR SHOULD BE ASSIST VISITOR MEETING ROOM
LOCATED, DIGIZEN DO ADVISE US BY EMAIL.
- Event & Promotion by Digi
-
- • DIGI EVENT GOING ON AT THE LOBBIES, LOBBY AMBASSADOR TO
MAKE SURE EVENT INVITATION TO CUSTOMER NOT ALLOWED FOR
WALK IN CUSTOMER.
- •PROMOTION HELD ON IN DIGI LOBBY AMBASSADOR MUST SHARE
WHAT WE HAVE IN DIGI PROMOTION EXAMPLE LAUNCHING I PHONE 7
PREPAID OR POSTPAID PROMOTION.
- • PARKING FOR EVENT OR OUTSIDER CUSTOMER FIRST COME FIRST
SERVE.
- •LOBBY AMBASSADOR WILL SHARE TO CUSTOMER PRODUCT
KNOWLEDGE IN DIGI.
- •LOBBY AMBASSADOR DOES GET IN TOUCH WITH CUSTOMER SHARE
FACILITIES WE HAVE IN D HOUSE.
EDUCATIONAL BACKGROUND

5. 5
• Diploma in chef (2004 – 2006)
• Spm (Pass 2003)
• Cosmopoint institute information technology (3month Course Certificate)
• Trans Air Airline Ticketing Management (3month Course Certificate)
• Malaysia Latihan Vocational certificated (MLVK Level 1 MLVK level 2)
• English fluent in writing and speaking
• Malaysia fluent in writing and speaking
NEXT EDUCATION SUBMITED
• Open University Malaysia (OUM September intake)
• Flexible entry test and Degree in Business Management
AWARD ACHIEVEMENT
• OUTSTANDING CARE FOR GUEST AWARD (2012) BOULEVARD HOTEL MID
VALLEY KUALA LUMPUR
• OUTSTANDING CARE FOR GUEST AWARD (2013) THE BOULEVARD ST. GILES
PREMIER HOTEL KUALA LUMPUR
• OUTSTANDING CARE FOR GUEST AWARD (2014) THE BOULEVARD ST. GILES
PREMIER HOTEL KUALA LUMPUR
Lynda.Com Learning Skill by Digi Telecommunication

6. 6
COMPUTER SKILL/HOTEL SYSTEM
• Microsoft Words
• Microsoft Excel
• Microsoft Power Point
• Opera System 5.0 Version Express
• Opera System Elite 4.0 Version
• Opera System Configuration
• Ving Card System
• Micros F&B Interface
• Jenberg Key Card System
• Exposable Internet Access
Lynda.Com Skill in Digi Telecommunication
3. LANGUAGE:
Spoken Writing
SKILLS

7. 7
 English Good Good
 Bahasa Malaysia Excellence Excellence
D’Majestic Hotel by Swiss Garden Reference
- Name: Mr. Abu Bakar
- Position: Room Division Manager
- Company: D’ Majestic Place Hotel
- Email Address: abu.bakar@dhkrl.swissgarden.com
- Contact Number: 018 202 7975 / 03 2148 9988
- Name: Mr. Krishna Gunasingam
- Position: Assistant Human Resource Manager
- Company: D, Majestic Place Hotel
- Email Address: Krishna@dhrkl.swissgarden.com
- Contact Number: 017 691 1057 / 03 2148 9988
St Giles Boulevard Premiers Hotel mid Valley
Name: Ms. Zuliani Hamid
Position: Front Office Manager
Company: The Boulevard St Giles Premier Hotel Kuala Lumpur
Email Address:
Contact Number: 012-4205595 / 03 2295 8000
Name: Mr. Harry Michael
Position: Assistant Guest Service Manager Executive Lounge
Company: The Boulevard St Giles Premier Hotel Kuala Lumpur
Email Address: execloungefoblv@stgiles-hotels.com
Contact Number: 03 2295 80000
Digi Telecommunication Reference
Reference

8. 8
Name: Ms. Su Ann
Position: Head of Department Human Resource Corporate Infrastructure
Management
Email Address: limws@digi.com.my
Contact Number: 0102221789
Name: Mr Ronald
Position: Head of Section Human Resource Corporate Infrastructure
Email Address: tanbc@digi.com.my
Contact Number: 012 3090023
Name: Mr. Murugason Muthusamy
Position: Senior
Email Address: murugash@digi.com.my
Contact Number: 0162215194