Seeking a customer service or administrative position where he can utilize skills in HR, sales, marketing, and customer service gained through previous experience as a customer service executive and recruiter. He has a strong work ethic and experience handling money, resolving conflicts, and providing excellent customer service.

1. THOFEEQ MOHAMMAD
Musaffah , Shabia , Abu Dhabi, UAE +971561045109, toufiq.md01@gmail.com
SUMMARY
Seeking a challenging position in an esteemed organization where I can utilize my skills and experience
in the field HR/Admin, Sales/Marketing and Customer service that allows me to be a part of a dynamic
team that works towards achieving the organization goals
HIGHLIGHTS
1. Fast learner
2. Working experience on Asset Management System
3. Logistics and supply
4. Working experience as Compliance officer
5. Creative problem solver
6. MS Windows proficient
7. Ability to count and handle large amounts of money
8. Excellent communication skills
9. Inventory control
10. Excellent Telephone Customer Service Representative
11. Trilingual
EXPERIENCE
Working as a Customer service executive in UAE EXCHANGE from 10-OCT-2015 to till date.
1. I have earned management trust by serving as a key holder, responsibly opening and closing
store.

2. 2. Greet customers entering the store. Assist customers in person and via telephone.
3. Train new employees by providing knowledge of specific store tasks and policies.
4. Balance currency, coins, and checks in cash drawers at end of shift, and calculate daily
transactions using computers, calculators, or adding machines.
5. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
6. Monitor vault to ensure cash balances are correct. Supplied tellers with coin and currency as
needed.
7. Enter customers' transactions / info into the Digital Currency data base Cash checks and pay out
money after verifying that signatures are correct, and that accounts have sufficient funds.
8. Complete wire transfers daily through Western Union Money Transfer Control Systems.
9. Enter payments for customers for all major utility and phone services including ADDC Payments,
Mobile bills, Air ticket payments so on.
10. Issuance of Multi Travel Currency Cards and Reload of Cards.
11. Promoting and sales of different types of Exclusive products to customers like FGB savings
certificate, and NBC savings certificate, GO Cash cards.
ACCOMPLISHMENTS
Conflict Resolution
Responsible for handling customer account inquiries
Accurately providing information to ensure resolution of product/service complaints and customer
satisfaction.
Monetary Transactions
Handled cash, credit and automatic debit card transactions with 100% accuracy.
Balanced daily cash drawers and vault totaling an average of $150,000.00+
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-
term relationships with customers.

3. ACHIEVEMENTS
1. Recognized consecutively for two times among service officers from Abu Dhabi Zone, for winning the
EMPLOYEE OF THE MONTH TAG FOR 2016
2. Appreciated for maintaining exceptional service quality levels
3. Stood first in the SMART CONVERTER CONTEST, for two times in Abu Dhabi Zone
4.Won the contest of Customer Appreciation-Moment of Pride-Wow Forms
PREVIOUS EXPERINECE
Worked as a Recruiter(IT AND BPO) In Zion placements from 2013 march to 2014
march
1. Provide general administrative and clerical support including mailing, scanning, faxing and
copying to management.
2. Maintain electronic and hard copy filing system.
3. Open, sort and distribute incoming correspondence.
4. Perform data entry and scan documents.
5. Performing end to end recruitment solutions.
6. Sourcing candidates through various sources like Job portals, social network and head hunting.
7. Posting Jobs requirements on leading job portals and screening responses.
8. Preliminary screening /conduct first level telephonic interview /short-listing.
9. Conducting group discussions, personal interviews and counseling candidates accordingly,
Servicing and Interacting with MNC clients.
10. Schedule interviews with different levels and follow up for the feedbacks.
11. Servicing and Interacting with MNC clients.

4. EDUCATIONAL QUALIFICATIONS
1.Masters In Business Administration from JNTUH University (2013) 75%
2.Batchelor of sciences from KAKATIYA UNIVERSITY (2010) 73%
3.Board of intermediate Education (2007) 82%
4.Board of secondary education (2005) 86%
PERSONAL INFORMATION
FATHERS NAME : MOHAMMAD JAMAL
PASSPORT NO : K5496544
DATE F BIRTH : Sep 15 1988
NATIONALITY : Indian
RELIGION : Islam
LANGUAGES KOWN : English, Urdu, Telugu, Hindi