Veronica Villa is seeking a new position as an account representative or customer relations specialist in Elizabeth, NJ. She has over 10 years of professional experience providing excellent customer service to clients. Villa is skilled in maintaining client relations, problem solving, communicating effectively with diverse customers, and ensuring business needs are met through prioritizing, taking initiative, and being a team player. She has experience managing high volumes of customer accounts and requests in fast-paced environments using various software programs.

1. VERONICA VILLA
876 Park Ave  Elizabeth NJ 07208  Cell: (908) 603-7389  veevilla327@gmail.com
*will be relocating to Elizabeth NJ March 2017*
ACCOUNT REPRESENTATIVE/CUSTOMER RELATIONS
Strong ability to build and maintain client relations by providing prompt service, information, recommendations and
problem resolution.
Demonstrated proficiency supporting coworkers and managers at all levels to ensure business needs were met.
Detail Oriented Individual with 10 plus years in professional experience with the public
Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic
levels.
CORE COMPETENCIES
Decision making
Sense of urgency
Prioritizing
Providing added value
Team player
Excellent communicator
Ensuring continued service excellence
Providing advice to enhance results
Action planning
Optimistic and pleasant
Quality and result oriented
Efficient
Proactive thinking
Multitasking
Resourceful
PROFESSIONAL EXPERIENCE
VF Imagewear – Tampa, Fl
Sales Rep Specialist February 2016 – Present
As the Sales Rep specialist, I am responsible for the making sure that all orders were processed in a timely matter. A
strong sense of urgency was extremely important in this position which is why our communication via Outlook was
mainly used as a main source of communication. I also used Lotus notes to send out approval requests for any credits
required by dealers. I assisted sales in making sure their orders where met with merchandise and assured that any custom
art was fully approved by licensing before going into production.
Key Results:
♦ Managed a high volume workload within a deadline driven environment.
♦ Exercised strong interpersonal communication skills with sales reps and Harley Davidson Dealers nationwide.
♦ Managed orders for certain Harley Davidson accounts that needed to be available for events. .
♦ Worked on daily updates on all orders using FMS software.
♦ Up kept custom art for dealers and followed through on the completion process of art for printing.
♦ Provide dealers with invoices and status of orders.
Corbett Integrated Pest Management - Cranford, NJ
Account Executive August 2012-November 2015
As the Account Executive, I am responsible for the day-to-day customer account maintenance to ensure customer
satisfaction with the commercial and residential services. This is a fast paced work environment where I manage a high
volume of inbound/outbound calls and emails, research and resolve customer inquiries, and make service
recommendations for additional business.

2. VERONICA VILLA Mobile: (908) 603-7389  Page 2
PROFESSIONAL EXPERIENCE (CONTINUED)
Key Results:
♦ Collect and analyze information from clients to increase productivity; offering a broad range of services
customized for optimal customer satisfaction.
♦ Generate proposals for potential accounts including ROI analysis and maximize current account profitability by
offering additional services.
♦ Maintain client relations by providing prompt service, information, recommendations, and problem resolution.
♦ Log/ update client requests and schedule service appointments using Excel worksheets and Outlook.
♦ Organize and oversee 500+ residential properties; earning award for top performing account manager of these
properties.
♦ Up-sell services
Insurance Auto Auction– Carteret, NJ
Buyer Services/Customer Relations Specialist November 2009 – June 2012
As part of the Carteret office team, I assisted exporters/domestic car dealers with the process on how to open new business
accounts for their automobile dealerships. I also advised buyers on specific vehicles that they were in search of. I handled
all state vehicle titles as well as kept in touch with Insurance companies to request estimate reports for international as
well as domestic buyers.
Key Results:
♦ Obtained, managed, and filed titles under buyer names.
♦ Managed funds from daily purchases.
♦ Responsible for managing emails in a timely manner
♦ Updated dealer licenses as well as exporting licenses, tax forms, and annual registrations.
♦ Manage and contact late paying customers via email or telephone. Inactivate accounts when needed to as well as
sign in buyers on Auction Day
SKILLS , QUALIFICATIONS AND EDUCATION
♦ 10+ years’ experience with Microsoft Word and Office ( Excel, Outlook) 65 WPM, Fluent in Spanish, Understand
Portuguese, large computer database, Mas 90/200, Ensemble 3.71, Dazzle4.0,Starsh, FMS, Lotus Notes, File Maker
♦ Professional School of Business: Property and Casualty Course
♦ Florida Metropolitan University: Business