Winnie Waithera Njuguna is applying for a sales and marketing position. She has over 5 years of experience in customer service roles, including as a senior service supervisor and cashier/pastry attendant. She has a computer operator certificate from Emannex Computer College and A-levels from Kololo High School. Her objective is to improve her skills through competitive work experience and contribute to the company with proficiency and excellence.
Dedicated waiter with service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and 2 years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate happy. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Dedicated waiter with service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and 2 years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate happy. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
• Strong sales skills and effectiveness.
• Results focused and driven.
• Excellent telephone manner and communication skills.
• Able to work effectively in a team environment.
• Practiced customer service knowledge and disposition
• Friendly, dependable, enthusiastic and persuasive in dealing with people.
• Computer proficient in MS Word, MS Office, Basic PC Troubleshooting
• Recognize for reliability and “getting the job done” through persistence and strong work ethic.
• Excellent in spoken and written communication skills
• Has a call center experience
• Self-motivated
• Additional background in other applications
• Skilled in solving and analyzing problems
• Can work under pressure
• With strong communication and interpersonal skills
• Flexible, Assertive, Pro-active and willing to undergo training
• Good team player and goal oriented
• With clear and concise written and oral communication skills
• Knowledgeable in using Microsoft Office Application (Word, Excel, and Power point), Electronic Mailing, and Internet skills.
• Proficient in handling multiple tasks and can work independently with or without supervision.
• Capable to maintain document files and monitoring for status updates.
• Fast learner with good planning and high degree of integrity.
1. WINNIE WAITHERA NJUGUNA
Discovery Gardens, Dubai, UAE
Mobile No: +971551420503
Email id: winmzungu@yahoo.com
POSITION APPLIED :SALES AND MARKETTING…
Personalinformation:
Age :29yrs
Nationality :Kenyan
Marital status :single
Passport no :A118716
Visa status :Tourist Visa
Career Objective:
A hardworking lady looking forward to improve my skills within a
motivating and competitive working experience and thereby contributing
the company with proficiency and excellence.
Profile:
A good team player of the group and has the ability to adopt quickly and
cope with changes to a new environment. Quick learner with a desire to learn
new things and able to handle multiple task and a highly organized person.
Work Experience:
Senior Service Supervisor
Parklands shade Hotel
July 2013-June 2015
Cashier/ pastry Attendant
Art Caffee Coffee Restaurant
(Aug 02, 2011- June 30 2013
Housekeeping Attendant
First Security/ Serco LLC
(sept 2009 – July 15, 2011)
Duties and Responsibilities:
Responsible for all the task
Maintain courtesy and good services towards the customer’s and
passengers
2. Coordinate with the manager and colleagues regarding the duty task
with designated areas and scheduled
Perform other functions that may assigned from the time scheduled
Ensure excellent and efficient respond towards the customer needs.
Cashier/ pastry sales lady:
Art caffee coffee shop and restaurant kenya
(Aug 2 2011 – June 30, 2013)
Duties and Responsibilities:
Receiving and monitoring stocks
Refilling pastry in the display area
Handling cash float
Making daily sales report and making inventories
Handling customers complaint
Senior supervision:
Parklands shade hotel/ k1 klub house
Parklands Nairobi, kenya
July 2013 – June, 2015
Duties and Responsibilities:
Ensure that each customer receive outstanding services by providing a
friendly environment, which includes greetings and acknowledging
energy customer
Maintaining solid product knowledge and all other aspects of customer
service.
Assist in processing and replenishing merchandise and monitoring flow
stocks
Maintain an awareness of all promotion and advertisement
Assist in completing price changes within the department
Participate in year-end inventory and cycle counts
Educational Qualification;
College : Computer operator
Emannex computer college
High School : A-level
Kololo High School
2004-2005
Secondary School : 0-LEVL
Glady’s Girls Secondary School
