The document is a curriculum vitae for Najma Abdulrahman Albalushi, an Omani national who has worked in customer service roles for Woolworths and City Centre Muscat since 2007. Her experience includes stock management, customer assistance, and information services. She has received numerous awards for her outstanding performance and dedicated customer service from her current employer.

1. CURRICULM VITAE
Najma Abdulrahman Albalushi
Mobile: (+968) 94342421
Address: Seeb Al Khoudh
PERSONAL INFORMATION
Nationality: Omani
Date and Place of Birth: 6th
of October 1985 Muscat
Religion: Islam

2.  CAREER OBJECTIVE
• Acquire work experience and skills
• Interested in achieving a challenging position
• Develop my professional and personal skills in business, management
and commerce.
• To enhance my strengths and capabilities.
 SKILLS
• Professional telephone behavior
• Effective customer care and good interpersonal skills
• Creativity and hardworking and a challenge seeker
 LANGUAGES
• Arabic
• English
 HOBBIES
• Shopping
• Communicate with people

3.  EDUCATION
• General Third Secondary Certificate
• I have course in English & computer
 WORK EXPERIENCE
• Woolworths – Muscat city center (12/10/2007 till 28/2/2010)
 Designation – Saleswoman
 Nature of duties -
 Customer service
 Stock management and display
. Information Technology for retail operations.
. Receiving with stocks.
. Dealing with stocks.
. Process Payments for Purchases.
. Assist customers.
. Monitor and Maintain stock on request.
. Display stock.
. Provide goods from stock of item for sale.
. Practical workplace skills.

4. • City centre
 City Center Muscat. (International Property Services In
marketing department)
This includes the following jobs:
• From 01/03/2009 till date working as customer service officer
(information(.
 MAIN DUTIES AND RESPONSIBILITIES:
1. Maintain a thorough knowledge of the assigned SMBU operating assets (shopping
centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going /
upcoming promotional activities including Information Desk / Booths opening and closing
hours and procedures.
2. Ensure smooth day to day operations of the Customer Service Information Desk / Booths
under the direction and guidance of Supervisor / Manager Customer Service and in
accordance with the established Customer Service guidelines / procedures in order to serve
the customers with quality services.
3. Display a high level of personal grooming and perform duties in official attire at the work
place in accordance with the company’s established grooming / professional attire
standards to promote MAFP’s image.
4. Assist the visitors / customers at the Information Desk / Booths by providing clear
directions, information on on-going / upcoming mall promotional events / activities,
answering to queries (both on the phone or in person) and performing other Shopping
Centre specific duties as assigned. Ensure to maintain a positive, polite and professional
attitude all the times for serving each customer in order to create a memorable customer
experience.
5. Perform “meet and greet” duties for tour related groups, educational institutions etc.,
visiting the assigned Shopping Centre and assist them during Mall tour when required.
6. Responsible for efficient handling of all routine /minor customer complaints / enquiries
(both on the phone and in person) on a daily basis. Ensure that all customer complaints /
queries are being handled with the utmost courtesy and professionalism and as per
established Customer Service guidelines / procedures.
7. Handle all retail related complaints received from tenants and inform the relevant
security, maintenance and other concerned SMBU departments immediately. Ensure that all
tenant related complaints are addressed on a timely basis.
8. Responsible for efficient handling of the merchandise and services sold at the booth,
including maintaining accurate inventory levels and strictly following all related SMBU
Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies
that are running low is immediately report to Supervisor / Customer Service Manager for
resolution / replenishment.

5. 9. Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all
cash handling relating to it follow strict adherence to the SMBU Finance guidelines /
procedures.
10. Assist the Shopping Centre customers in performing the necessary procedures for
services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans,
gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of
Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found
formalities are fully complied with the established Customer Service policies and procedures
and well communicated to tenants / customers.
11. Ensure that the assigned Shopping Centre always “ looks its best” in terms of cleanliness
and report any problems or concerns immediately to the Supervisor / Manager Customer
Service for timely resolution.
12. Facilitate SMBU Marketing in smooth running of mall promotions and events and
actively promote the promotional activities to the customers.
13. Assist the Supervisor / Customer Service Manager in maintaining accurate and up to
date in-mall directories, retailer manual and contact details of all Tenants in the assigned
Shopping Centre.
14. Build and maintain a positive and congenial Tenant Relations (with new / existing) and
others such as government and community groups in order to enhance the MAFP’s image.
15. Provide all necessary data / reports on a periodic basis pertaining to Customer Service to
the Supervisor / Manager Customer Service for their review and prompt decision making.
16. Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and
HR Policies and Procedures at all times.
 Award got from my job:
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of June, 2012
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of March, 2012
 Chose as employee of the year for outstanding performance and
dedicated service for the year, 2012

6.  Chose as employee of the Month for outstanding performance and
dedicated service for the month of June, 2013
 Chose as employee of( SMILEY Recognition Program) for the month of
October 2013
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of March, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of April, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jun, 2014
 Chose as employee of the year for outstanding performance and
dedicated service for the year, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jan , 2015
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jan, 2016
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of May, 2016
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Aug, 2016

7.  Courses attended from my company:
• Guest care Training (10th
– 11th
May 2010)
•
• Value awareness programmer (17th
April2011)
•
• Interpersonal skills 1 and 2 (10th
December 2011 and 17th
December
2011)
• Handling Difficult Customers
• Microsoft office Application
• English course
• Skill shot attend training in Dubai (2015-2016)