This document contains the resume of Fadel Mansour, who is seeking a sales and marketing position. He has over 15 years of experience in sales, marketing, and hospitality management roles. Currently he is the Sales and Marketing Manager at Doha Bus, where he is responsible for all marketing strategies, sales plans, and handling major client accounts. Prior to this role, he held sales and marketing roles at Horizon Manor Hotel and El Majzoub Trading Company in Lebanon. He has a bachelor's degree in hospitality and tourism management. His objective is to join a company where he can utilize his skills and experience in sales, marketing, innovation, and teamwork.

1. Fadel Mansour
Doha, Qatar
Contact No: 00974 33637049
Email: fadel.mansour@gmail.com
A well experienced Sales & Marketing Manager, and Hospitality Executive with proven business
judgment; strategic skills, leadership and a track record of handling highly significant clients and
projects. Excellent interpersonal and communication skills provide the ability to operate
effectively at all levels and across all disciplines, experience in presenting to senior
management, meeting with customers and over-all coordination of handled projects; highly
competitive, passionate, persuasive and articulate.
Objective:
Looking forward to obtain a Sales & Marketing position and be a team member of your
Company where I can put all my efforts, creativity, knowledge, innovation, sharpness, and team
work in order to better achieve successful results for the company.
Demonstrated Success Records In:
 Innovation and creating new marketing strategies which will be convenient and
effective in a highly changing market
 Researching the market to successfully achieve a better added value
 Strategic Marketing plans, direct sales & marketing to important clients, and
Telemarketing
 Analyzing and monitoring customervalues and prices, providing customerservice, and
competitor analysis
 Delivering customer satisfaction through the value offered by our products and
services
 Selling directly to clients and keep on following up closely with clients to secure sales
Core Competencies:
 Prospecting Direct Target Market
 Strategic Sales & Marketing plan
 Presentation Skills
 Market Research
 Persuasive styles in Marketing
 Direct Sales and Marketing
 Client Partnership Building
 Telemarketing
EMPLOYMENT HISTORY:
Doha Bus
March 2013- Present
Position: Sales & Marketing Manager
 Directly responsible for establishing the company from scratch after doing all the studies
and researches needed

2.  Marketplace analysis, planning and implementing all the plans after a deep study of the
market, the type of customers we will target and how much money they are willing to
spend
 In –charge of all the marketing strategies in the company as brand development, public
relations, brochures, website, buses and cars wrapping, business cards, customized
items, magazines, advertising, promotions…
 Develops annual sales strategies for the company. This includes setting sales goals,
recommending whether the company will add or drop products and determining which
products the company emphasizes based on ease of sale or profit margin
 Help the sales team by creating ongoing activities that promote the company and its
products.
 In-charge of all the sales strategies as pricing, summer rates, private bookings,
discounts…
 I learn from our customers what our competitors are doing to promote their products,
read industry publications, visit industry websites and attends conventions, conferences
and trade shows.
 Responsible for interviewing, hiring and training all the sales staffs in my department
which are 14 sales representative
 Responsible of 3 kiosks in City Center, Souk Waqif and Ezdan Mall from buying the
inventory, pricing them to following up all the selling procedure
 Supervising the operational procedure and directly leading the staff to maintain excellent
customer service and satisfaction.
 Directly responsible for dealing with customer’s complaints and problems to come out
with the best corrective action and avoid losing any single customer which we believe is
our priority and the reason why a company will succeed
 Preparing the questionnaires and forms to take the feedback of the customers in order
to identify our strengths and weaknesses
 Responsible for all the big meetings, exhibitions, presentations…
 Handling big accounts as Qatar airways, Qatar Foundation, Al Jazeera Channel, Qatar
petroleum, Qatar Gas, Shell, Airport management, Hotels…
Horizon Manor Hotel
January 2012- March 2013
Position: Sales Account Manager
 In-charge of selling everything about the Hotel like rooms, meeting rooms, restaurant…
 Responsible to find new companies and make offers with them for good business.
 Directly responsible for increasing the Hotel occupancy and increasing revenue as well.
 Delivering customer satisfaction, best service and building long relationship with them.
 Responsible for handling customer’s complaints when found and solve all their
problems.
 Responsible to give better ideas and marketing strategies in order to approach all kind
of customers and companies
 Studying the market and customer’s needs in order to give better service and variety of
product

3. El Majzoub Trading Company Lebanon
January 2010 – December 2011
Position: Sales & Marketing Executive
 In-charge of selling Construction materials
 Responsible for the marketing strategies needed to be applied on better approach of
clients
 Responsible to find new clients & increase the sales revenues
 Supervises the sales operations from closing the deal till handing over the material to
clients
 Using telemarketing as sales technique for all main contractors
 Delivering customer satisfaction & customer relationship
 Searching for projects and contact the decision maker to present our range of products.
 Persuasive styles on Product Marketing
 Distilling value, overcoming objections and securing hard to close contracts
 Develop marketing strategies that can obtain larger client database
Suhul Restaurant, Lebanon
December 2008 – December 2009
Position: Food & beverage Supervisor
 In-charge of the overall coordination of dining activities in the restaurant
 Supervises restaurant staff in ensuring good customer service and satisfaction
 Help ensure that table linens, glass and serving ware, flatware, centerpieces and even
light fixtures look presentable for guests
 Participates in the recruitment, selection, and training of staff,
 Order and maintain inventory control costs
 Supervise and schedule food and beverage staff
 Resolve customer complaints, as well as internal conflict amongst staff
Park Hotel, Bekaa, Lebanon
August 2007 – November 2008
Trainee / Food & Beverage Assistant
 Provided assistance to dining and kitchen staff such as taking orders and relaying it to
the kitchen, cleaning & arranging guest tables, and/or preparing kitchen utensils & food
ingredients
 Assigned to perform room services and provide all the guests needs
 Assure customer satisfaction
 Always be close to customers & obtain good relationships
Educational Background:
October 2004 – July 2007
Bachelor of Business Administration in Hospitality & Tourism Management
Lebanese International University
Bekaa, lebanon

4. Personal Data:
Date of Birth: November 14, 1983
Birth Place: Caracas, Venezuela
Civil Status: Single
Nationality: Lebanese, Venezuelan
Strengths:
 Excellent oral and written communication skills
 Computer Literate
 Strong leadership skills
 Adequate problem solving skills
 Very good in Arabic as well as in English
 Oriented to growth
 Flexible
 Time Management Skills
 Negotiation Skills
 Influence and Persuasion skills
Character References available upon request
I hereby declare that all information given is to the best of my knowledge and belief, true and
correct.
___________________
Fadel Mansour