This document contains the CV of Ahmed Chaifa, a Tunisian national living in Dubai, UAE. He is currently single and working as a Senior Sales Executive at Hospitality Dynamics in Dubai. His objective is to obtain a long-term job where he can grow and contribute to a company. He has years of experience in management, sales, marketing, and customer service. His CV lists his qualifications and work history in senior roles in sales, customer service, and front office operations for companies in Dubai and Tunisia.

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Name: Ahmed
Family Name: Chaifa
Nationality: Tunisian
Address: International City,
Dubai, UAE
Marital status: Single
CURRICULUM VITAE
Telephone: +971558921068
Email: chaifa.ahmed@gmail.com
O B J E C T I V E
To obtain a job position where I can offer my Professional skills & abilities in a long-term commitment. To also be a
part of a dynamic team where I can both grow and contribute for the company’s maximum benefit & advantage.
S U M M A R Y O F Q U A L I F I C A T I O N S
 Years of experience in Management, Sales, Marketing and Customer service.
 Team player; quickly and easily establish professional rapport with coworkers.
 Results-oriented with ability to handle difficult customers and situations.
 Self-directed and motivated with high quality control standards and strong prioritization skills.
 Friendly, courteous, and with a good sense of humor.
 Resourceful, Innovative and Flexible.
 Strong work ethic and superior interpersonal, customer service and communication.
 Excellent time management skills that allow for the multi-tasking of all activities.
Career Summary
Hospitality Dynamics
November 2014 – up to present
Senior Sales Executive
Duties and responsibilities
 Assist the Manager in ensuring all sales activity, planning and execution are at the highest level.
 Tele Marketing/ Customer Service Indoor/Inbound – External/Outbound
 Plan and carry out sales activities to meet assigned sales target
 Attend to customer queries, complaints, suggestions, and requests by providing feedback to Floor Manager
with recommendations for sales promotion
 Process sales order and coordinate with cashier for processing of payment.
 Maintain up to date stock position and record of the products, sales reports
 Coordinate with the Storekeeper and Data Entry the availability of stocks.
 Maintain SOP standards/quality service
 Perform flexibility of product nature
 Inventor

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Career Summary
Multiplex International
Dubai TECOM, UAE
March 2014 – November 2014
Duties and responsibilities
 Attending Customer Inquiry
 Customer Service Projection
 Direct Selling/Marketing
 Encoding/Inventory
 Sales Strategies Presentation
 Sales Reporting/Mapping/Forecast
Career Summary
Al Muradi Hotel, Tunisia
Front Office – Senior Executive GSO
January 2013 – February 2014
Duties and responsibilities
 Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest
 expectations
 Provides guests with assistance at the front desk during the check-in and check-out processes and throughout
 their stay
 Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control
processes
- Checking guests in and out of hotel per Metropolitan and Preferred standards
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests, arrivals and departures
- Coordinating and multi-tasking job duties in a busy environment
- Being cross-trained in all functions of the Front office department: Night Audit, Switchboard,
 Reservations and Front Office
- Processing guests’ accounts
- Handling a cash float
- Providing excellent customer service as per hotel standards
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc
Education and Qualifications
2010-2012 Highschool Graduate
Skills
Word, Excel, Access, PowerPoint, Email, After Effect . Autocad photoshop
Good command of internet research skills.
Personal Details
Languages Arabic, English, French, Italian
Interests Travel, reading, sports, etc...
References Are Available On Request
References available upon requests.