This document is a curriculum vitae for Chitchaya Chongchuwong that outlines her professional experience and qualifications. She has over 5 years of experience in customer service, sales, and event coordination roles within the hospitality and media industries in both Australia and Thailand. Her experience includes positions at Thai Press Newspaper, Miss Massage Beauty and Spa, Nosh Hospitality, Twinpalms Resort and Spa in Phuket, and Thai Airways International. She holds a Bachelor's degree in Business Administration with a focus on hotel management from Assumption University in Bangkok.

1. CHITCHAYA CHONGCHUWONG
Curriculum Vitae: Chitchaya Chongchuwong
CONTACT INFORMATION:
Mobile phone: 080 – 4949 – 651
Address: 5/72 Soi Imjit, Jaofa Rd., Muang Phuket Thailand 83000
Email: chitchaya.ch@gmail.com
Career Profile:
A dynamic, passionate and highly experienced professional with exceptional customers experience and result delivery,
strong relationship and administration skills within the Hospitality– 5 stars Hotel, and Newspaper media looking to
broaden my career.
KNOWLEDGE / SKILLS:
 Computer such as Microsoft Office, Word, Excel, Outlooks
 Fidelio / Amadeus / Time Share Ware and Opera system for Front Office
operation
 Sabre system for Customer Service in Airline industry
 Native Thai Speaker
 Fluent English in written and spoken
 IATA Knowledge
 Upselling skills
 Event management skills
 Food and Beverage skills
PROFESSIONAL QUALITIES:
 Able to work under pressure
 Positive Attitude, Fast learner
 Enthusiastic, working hard, and trustworthy person
 Excellent customer service
 Team environment and individual role
EDUCATION:
Nov 2014 – 2016: Diploma in Marketing of business at Bridge Business College, Sydney, Australia
2010 – 2006: Bachelor Degree in Business Administration, Faculty of Hospitality and Tourism:
Hotel Management International Program, Assumption University, Bangkok, Thailand
TRAININGS AND CERTIFICATIONS:
Responsible Service of Alcohol – New South Wales, Australia
The guaranteed job letter from Thai Press Newspaper, Sydney, Australia
The guaranteed job letter from Nosh Agency, Sydney, Australia
The guaranteed job letter from Twinpalms Resort and Spa, Phuket, Thailand
Hotel and Hospitality Management Certificate – Assumption University, Bangkok, Thailand
Thai Massage (60 hours) Guaranteed Certificate – Department of Labor, Bangkok, Thailand
Sales and Marketing Management Training – Twinpalms Hotel, and Laguna Holiday Club: Internship for 3 months

2. CHITCHAYA CHONGCHUWONG
WORKING EXPERIENCES IN AUSTRALIA:
THAI PRESS NEWSPAPER MAR2014 – APR2016
Sales and Marketing Executive; my main roles are selling advertising spaces in newspaper with potential clients
either local, interstate or international who wish to promote their business with Thai Press newspapers. Interact and
manage client’s details, monitor invoicing and billing. Also keep a good relationship and brand image of the
organization.
MISS MASSAGE BEAUTY AND SPA MAR2014 – APR2016
Beauty Therapist (part-time); my main roles are providing all information of beauty and spa treatments and products
to customers. Arranging customers’ booking and performing the standard traditional treatments and massage.
NOSH HOSPITALITY PERSONEL OCT2015 – FEB2016
Event Wait Staff (casual); my main roles are providing highly skilled hospitality personnel that can confidently
represent the elite standards required to potential cooperate clients and functions. By concerning high quality of
service, all wait staff must to attend pre-training courses before big events/ functions in order to maintain our
advantage and reputation of company.
WORKING EXPERIENCES IN THAILAND:
TWINPALMS Phuket Resort and Spa SEP2012 – JAN2014
Sales and Event Coordinator
Sales’ duties
 Handling email inquiries and hosting site-inspection as a team supporter in tactical sales activities.
 Be responsible for liaising with local & international sales agents via visit and phone calls.
 Assisting Sales Event Manager on administrative work, E.g. Budgeting Event Forecasts, Running report.
 Maintaining relationship and reputation with key agencies/clients to maximize potential MICE opportunity
Event’s duties
 Be responsible for MICE and wedding sales, contracting and operational running of the group/ event for up to
180 persons.
 Be responsible for the Contracting Agreement for leisure segment, conference segment, and incentive
segment such as FIT/Group Accommodation /Cooperate group.
 Internal and external liaising with co-departments, suppliers, agencies, etc.
 Conduct pre-event by issuing detailed Banquet Event Orders (BEO) and Event Running Sheet (ERS).
Communicating effectively with clients and associates to ensure that all set-ups, equipment, supplies, staffs,
menu and food testing as well to meet/or exceed the client’s expectations.
 Assist F&B team to run all dishes in the appropriate times.
 Conduct post-event by hosting all departments to run that event smoothly.
THAI AIRWAY INTERNATIONAL JUN2011 – JUL2012
Customer Service Agent
 Attend to client's complaints, inquiries and requests during or after check in process.
 Check in passengers by using “Sabre system” and service first class and business class clients, International
and domestic passenger registration, seat allocation, and travel document inspection.
 Provide assistance for the incomplete travel documents, answering questions and providing departure gate
information to the passenger.
 Have IATA basic knowledge.

3. CHITCHAYA CHONGCHUWONG
LAGUNA HOLIDAY CLUB DEC2011 – MAR2012
Explore Pass Coordinator (INTERNSHIP PROGRAM)
 Observing the role of EP Co-ordinate client in Sales and Marketing Department.
 Attending Trade Show and Event Marketing of the Laguna Fair.
 Issuing booking confirmation of guests by using Time Share Ware system.
 Assisting guest and handling complaints.
REFERENCES:
Mr. Nelson Santiago
Marketing Specialist, Bridge Business College, Sydney, Australia.
Email: nelson@bridgebc.edu.au Tel: +61(0) 43 202 6407
Ms. Siriluk Deekhram
THAI PRESS Newspaper Manager, Sydney, Australia.
Email: thaipress123@gmail.com Tel : +61(0) 43 369 4177
Mr. Danat Thanoosilp
Director of Sales & Revenue, TWINPALMS Phuket Resort, Thailand.
Email: danat@twinpalms-phuket.com Tel: +66(0) 87 904 0649
Ms. Tuanjai Suwandhavacupt
CSS5, Head Senior Supervisor, THAI AIRWAYS, Thailand Tel: +66(0) 81 397 9655