This document contains the resume of Karen C. Ignacio. She has over 10 years of work experience in customer service roles in the food service and banking industries in both the Philippines and United Arab Emirates. Her objective is to find a career opportunity where she can grow professionally. She has a Bachelor's degree in Marketing and skills in Microsoft Office, communication, and teamwork.

1. 1
Karen C. Ignacio
Cell no. 09054004298
E-mail: karencruz0913@gmail.com
OBJECTIVE: To be able to work in a company where I could build a career path and
utilize my knowledge and ability and at the same time would be given an opportunity
to grow and become a better person.
Work Experience:
 March 03, 2011 – March 26,2014 Dubai Islamic Branch
Messenger/Clerk cum Receptionist
Sahara Centre Branch
Al Nahda, Sharjah
Job Description:
 Welcoming the client/customer with genuine smile
 Seating, leading customer and giving information about inquiries
 Filing documents, reports of customer sales rep., tellers transactions and
Branch Manager’s report.
 Preparing Monthly Reports for Branch Summary Transaction Report
 Giving calls to customer to receive their welcome packages in the branch such
as ATM card, Credit cards etc....

2. 2
 Nov. 20, 2008 – Nov. 26, 2011 AppleBees Restaurant
Expert/Preparation/Expediter/Server
Sheikh Zayed Rd. Dubai
Job Description:
 Welcoming the guest with a smile
 Assist the guest in finding vacant place to seat in
 Ensure the cleanliness and orderliness of the area before serving the
customer
 Serving the customer in efficient and friendly manner
 Taking prompt orders and recommend house specialty menu
 Ensure customers satisfaction by getting feedback and comments
 Trained newly hired staff
 Manage and supervised team under my responsibility
 Do other task assigned by the manager
 June 2009– August 2010 Max Restaurant
Malabon City Philippines
Waitress / Cashier
Job Description:
 Ensure the cleanliness and orderliness of the area
 Welcoming the customer with a smile
 Serving the customer in efficient and friendly manner
 Taking prompt orders and anticipate guest requirements
 Perform cashiering when assigned by the manager
 April 2004 – March 2008 Cinderella Department Store
Gotesco, Caloocan City
Sales lady
Job Description:
 Greeting the customer with a smile and a friendly manner
 Assisting the customer for the product required
 Maintaining cleanliness of the area as possible
 Updating book card for daily sales
 Sept. 2003 – Feb. 2004 Uniwide Supermarket
Caloocan City, Philippines
Sales Promoters
Job Description:
 Promoting the product assigned in the area
 Keeping the place clean and in order
 Assisting the customer queries
 Updating daily sales record

3. 3
 Dec. 2001 – July 2003 Mary Jay Restaurant
Malabon City, Philippines
Waitress
Job Description:
 Assisting the customer in an efficient and friendly manner
 Anticipate customer needs and satisfaction
 Answering phone queries and do cashiering when needed
Personal Details:
Nationality : Filipino
Height : 5’4”
Religion : Roman Catholic
Language : Tagalog & English
Educational Background:
1992-1996 - Caloocan City Polytechnic College
Philippines
Course - Bachelor of Science in Marketing
Skills & Attributes:
 Willingness to learn.
 Team player, confident, and able to work with minimal supervision.
 Basic knowledge in computer (Word, Excel, E-mail, Internet Browsing)
 Proactive, flexible, organized, enthusiastic to team and individual work.
 Dedicated and committed to work
References:
Mariam Al Ali Branch Manager
Dubai Islamic Bank
Sahara Center Branch
sharjah
Wafa Abdelrahman Branch Manager
Dubai Islamic Bank
Al Taawun Branch
Sharjah
Karen C. Ignacio
Applicant

4. 4