Sahra Wati Said has over 20 years of experience in customer service and front desk roles in hotels and travel agencies in Indonesia and the US. She is skilled at handling responsibilities at the front desk of Embassy Suites Hotel, including greeting guests, making reservations, and ensuring high quality customer service. She aims to improve processes, exceed goals, and provide a positive experience for all customers. Sahra Wati Said is motivated, hard-working, and strives for excellence in all her roles.

1. SAHRA WATI SAID
Jl. H Gaim RT 11 /02 No 19K Petukangan Utara,
Jakarta Selatan 12260, Indonesia
+62 812 8066 0138 Email : sahrasaid2@gmail.com
CARRIER STATEMENT
- Serve at the Front Desk at Embassy Suites Hotel, handling all aspects of the Front
Desk in a fast-paced work environment
- Accomplished and self-motivated team leader with vast professional experience in
the hospitality field; self-starter; people person
- Consistently evaluate current processes to improve systems and increase the profits
and efficiency consistently under deadlines
- Familiar with providing best possible service; interact effectively with deverse
customers, make positive difference and exceed goals
- Hold high standards; top employee on providing superior customer service; have
entusiastic attitufe and an eargerness to learn
- Management Skills; Organize numerous complex responsibilities with positive
results; coordinate tasks; interact well with people
- optimistic individual with leadership abilities; use common-sense values; able to
work with teams and also work well independently
- Success-driven team player with strong work ethics;ability to adjust to changing
environments; welcome challenging opportunities
PERSONAL INFORMATION
Name : Sahra Wati Said
Place, Date of Birth : Jakarta, March 13, 1971
Gender : Female
Marital Status : Single
Citizenship : Indonesian
EDUCATION, WORKSHOPS AND TRAINING
Penn Foster Online Degree, Philadelphia, Pennsylvania, 2012
Metropolitan Community College, Omaha, Nebraska, 2006
English Language Center, Jakarta Indonesia, 1996
Courses in Accounting, Jakarta, Indonesia, 1995
AWARDS
Earned status when voted in as the associate of the Month at Embassy Suites Hotel In
downtown location.
2007 : Associate of the Month
2012 : Associate of the Month

2. WORK EXPERIENCE
April, 28, 2015 to June 19, 2015 Cashier DOUBLE TREE HOTEL, Omaha, Nebraska, USA
2006 to April 25, 2015, EMBASSY SUITES HOTEL, Omaha, Nebraska, USA. Front Desk
Greet, register and assign room to hotel guest. Make and confirm reservations. Verify customers’ credit;
will pay for accomodations. issue room keys; escort intruction to bellhops. keep record of room
avaliability and guests’ accounts manually of computerized. perform bookkeeping activities, such as
balancing accounts and conducting nigth audits. post charges to ledgers for rooms, food, beverage and
phone calls. Compute bills, collect payments and make changes for guests. transmit and receive
messages; use phone and switchboards. Contact husekeeping or maintenance staff, when guests report
problems. advise housekeeping staff, when rooms are vacated and ready to be cleaned. Answer a variety
of inquiries pertaining to hotel service, guests’ registration and travel directions. Make remommendations
regarding shopping, dining entertainments. Fill in for positions, where the Embassy Suites need
assistance. Date-stamp, sort and rack incoming mail and messages. Arrange local tours, call taxis and
make restaurant reservations for customers. Record guests’ comments and complaints; also refer
customers to Managers. Review accounts and charges to guests during check-out process.
2001 to 2004, PACTO TOUR & TRAVEL, Jakarta, Indonesia, Customers Service
Representative
Worked in this agency; acted as central point for inquiries about money grams and money transfer
services. Provided leaflets, guidance, pricing and product informations as appropriate. Completed money
transfer transactions; ensured accurate and timely informations was collected from customers. Processed
money gram paperwork; provided documents to customers. maintained effective filing system and
records. ensured report documentations were passed to transferred to regional level; ensured
complaince. Ensured monies were recevied, maintained records and stored securely with retail until, then
sent via external courier service. Ensured well-stocked areas with point-of sale promotion literatur, pricing
data and forms. Liaison with vendors to obtain new stock. Via advice from Line Manager, distributed
promotion fliers to customers within shop. Ensured Service Desk was staffed. Prepared reports on volume
transactions and customers’ feedback. Provided data to Line Manager daily/weekly. Obtained/recorded
customers’ data. Also developed database on customers’ buying habits. Ensured security of retail unit.
responsible for maintenance and store apprearance
1998 to 2000, P.T SMAILING TOUR & TRAVEL, Jakarta Indonesia, Cutomer Service
Representative
Assisted customers; responded in inquiries regarding tickets, reservations and detailed checking-in and
boarding flights. Listened to Help Desk voice mails. Worked in office environment, while taking inbound
Help Desk calls. Checked online; categorized and solved problems and issues of customes immediately
according to rules. Helped customers in boarding aircraft and issues travel tickets.
1993 to 1997, P.S.P Group Retail Company, Jakarta, Indonesia, Retail Sales
Associate/Costumer Service Representative Worked in a Customer-focused Retail Sales Associate;
had a solid understanding of the dynamics of a retail apparel and fashion store. Energetic and reliable
Retail Sales Associate, Maintained outstanding public relations in high-end merchandise retail
environment.

3. Skills and Abilities :
* Working at Embassy Suites Hotel at the Front Desk handling many responsibilities
* Communicate with people, follow varied directives and hold high standards
* Successful in assisting diverse customers and providing aoustanding service
* Knowledge of front-end operations, customer service and other responsibilities
* Goal-driven and customer-service oriented-enjoy helping diverse people
* Profesional experience in overseeing major tasks and maintaining productivity
* Supervise tasks, public relations, customer satifactions and ensuring quality
* Respectful-make positive difference at all times-solve issues quickly
* Outstanding communication skills in ever –changing working places
* Highly motivated and exceptionally efficient – even under pressure of deadlines
* Productive profesional-versatile; accept responsibility with superior results
* Detail-oriented person who stives for execellece consistently
* Achiever-hold high standards consistently-have leadership abilities
* Organize complex projects-prioritize important tasks and complicated duties
* Punctual and reliable person; complete work on timelu basis
* Hard worker; productive employee, who is focused on designed goals
* Confident-focused on excellence