Samantha N. Frazee is seeking a career opportunity where she can utilize her skills and continue learning. She has a background in customer service, sales, and administrative roles across various industries including retail, hospitality, and healthcare. Her resume outlines her education credentials and work history demonstrating experience in tasks like greeting customers, providing excellent service, multi-tasking, problem-solving, and using software programs.

1. Samantha N. Frazee
Samantha072714@gmail.com
Objective To obtain a position in which I can show my skills and learn more about my career.
Education Olentangy High School- Graduated in 2010 and received my high school
diploma
2006-2010
Columbus State Community College- Graduated in August 2014 and
received my Associates degree in Hospitality and Tourism Management.
Ohio University- Graduated in 2016 with my bacholers degree in
Communication
2013-2014
Work
Experience
Sales Associate –Sports Fan Attic, Columbus, OH
 Helped customers in any way I could by finding them the items they were
looking for, answering questions,greeting them as the walked in and saying
goodbye to them as they left the store.
 Made sure the store was clean and organized as well as unpacked shipments.
 Used the cash register when customers were done shopping.
6/10-8/11
Key Holder- Apricot Lane Boutique, Columbus, OH
 Helped our customers find the perfect outfit for any occasion they were
looking for.
 Utilized my skills of multitasking by helping customers,greeting customers
and making sure the stores appearance was perfect.
 Maintained a positive attitude which in turn created a positive image for the
store.
 Led fashion consultants and made sure they were doing the best they could
 Dealt with unhappy customers and made sure to make them happy before
leaving the store
 Closed and opened the store which included counting the money in the
register, doing paper work, depositing money, counting the cash box, and
making sure the store was ready for the next day or ready to open.
11/11 - 6/12
Sales Associate- Coco and Lilly, Columbus, OH
 Welcomed customers into the store and made sure the stores atmosphere
was as friendly as possible.
 Helped customers by finding outfits that fit their descriptions of what they
like.
 Used my skills of self-motivation to help the store stay running efficiently.
Guest Service Agent- Hyatt Place, Columbus, OH
 Welcomed guests,used unique programs to check them into their room, and
made sure they had everything they needed during their stay.
 Cooked breakfast, served it, cleaned up after for the entire hotel.
 Managed Kitchen Staff
 Cleaned rooms and preformed some maintenance tasks
 Worked with managers and my co-workers to make sure our guests were
happy and comfortable
Guest Service Representative- Sheraton Suites, Columbus, OH 8/12-05/14
 Smile and welcome guests into and back into the hotel
 Perform multiple tasks at once such as answering phones and researching
 Answer any questions that a guest may have
11/11 - 12/11
6/12-8/12

2. Worked as a team to complete tasks in a timely manner
Accounts Receivable- Sheraton Suites Columbus 10/13-12/13
 Learned all the roles of the accountant in one month
 Worked with the sales team to bill clients and address questions
 Ran a credit meeting every week for the front office including the
General Manager
 Created the daily report each day that went to corporate.
Mail Carrie/ Mail Sorter- USPS Columbus Oh 05/14-11/15
 Ensure that each customer gets the correct mail in a timely
manor
 Answers customer questions as quickly as possible
 Uses problem solving skills to fix any issues a customer may
have
Secretary/ Customer Service- Brandprex (Temp position)11/15-2/16
 Speak to doctors and nurses about ourfree sample programs
 Work in excel to update client information and tally data
 Work as a team to meet sales goals
 Administrative tasks such as answering the phone, making copies and
faxing info
Data Cordinator/Business Analyst- L Brands 2/16- present
 Experience in the retail industry with a major corporation using their point
of sales system
 Involved in End to End testing with EMV Cards
 Test whether the flow of a transaction is right from start to finish
 Identify systemdiscrepancies
Computer Skills • Microsoft Word • Microsoft Office Excel • Microsoft Office PowerPoint • Able to learn any
new programs and websites on the Internet that I do not already know.
References
Steve Howley 614-472-0237, Former Manager at the Post Office
Desie Smith 313-971-6490 , Former Manager at the Sheraton Suites
Branden Tucker 614-678-4194, Former Manager Medallion Cleaning Services