How do we give feedback? 10 questions.

1. Give
feedback

2. Question # 1
How can we
offer to give feedback?

3. https://www.teacherspayteachers.com/Product/Feedback-offer-2976416

4. Question # 2
How do you find out if people want
positive or negative feedback?

5. About half of us want negative feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/

6. The other half of us want positive feedback
http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/

7. Giving feedback on what is not working
helps to avoid misunderstandings.
https://www.thoughtworks.com/insights/blog/distributed-development-enablers-part-1-people-0

8. Giving positive feedback helps strengthen
relationships and create a feeling of oneness.
https://www.thoughtworks.com/insights/blog/distributed-development-enablers-part-1-people-0

9. For a player - for any human being - there is
nothing better than hearing “Well done.”
http://hbr.org/2013/10/fergusons-formula/ar/4
Sir Alex Ferguson

10. Thank you. Great job. I really
appreciated your work on that project.
This takes less than 10 seconds to say.
http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/

11. Question # 3
Do you calm down
before you give feedback?

12. http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/
http://pixabay.com/en/face-woman-macro-painting-people-70747/
Calm down
before you
give feedback
to someone.

13. Question # 4
Do you give
honest feedback?

14. http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/
http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/
Research shows that when people
receive honest feedback, they are
far more engaged.

15. Question # 5
Do you use examples
when you give feedback?

16. Expert coaches uniformly avoid overloading performers
with too much or too technical information.
They tell the performers one important thing they
noticed that, if changed, will likely yield immediate and
noticeable improvement.
http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx

17. http://www.mindtools.com/pages/article/newTMM_98.htm
Avoid words like “never” or “always”,
because the person will get defensive.

18. Question # 6
When should we
give feedback?

19. Give feedback as
close as possible
to the event.
https://youtu.be/5YtLDVVGjEs
1:30
Daniel Goleman Bill George

20. https://hbr.org/2015/02/millennials-want-to-be-coached-at-work

21. Question # 7
How long should a
feedback session be?

22. 20 minute feedback session between 2 people
 First, Person A gives feedback to person B for 10 minutes.
Person B listens.
 Then person B gives feedback to person A for 10 minutes.
Person A listens.
Adapted from
https://www.agileconnection.com/article/strategies-encouraging-and-facilitating-team-feedback-sessions

23. 3 x 8 minute feedback sessions between 3 people
Each of the 3 feedback sessions consists of
 4 minute giving feedback.
 4 minute receiving feedback.
https://www.agileconnection.com/article/strategies-encouraging-and-facilitating-team-feedback-sessions

24. Question # 8
How can we give more
feedback about effort?

25. Compliment effort more than
complimenting intelligence or talent.
http://hbr.org/tip?date=091913

26. Praising effort helps build resilience
and determination, while praising talent
and ability results in risk-aversion and
heightened sensitivity to setbacks.
http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/
http://blogs.hbr.org/2012/01/the-right-mindset-for-success/

27. Question # 9
Do you give yourself feedback?

28. To reduce status threats when giving people
feedback, allow people to give themselves
feedback on their own performance.
http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf

29. Question # 10
Do you use ”I” language
when you give feedback?

30.  I noticed that.......
 I like that.......
 I wonder if.........
http://www.edutopia.org/blog/timely-feedback-now-or-never-john-mccarthy

31. Further inspiration
http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
http://www.businessinsider.com/linkedin-ceo-jeff-weiner-2014-6
http://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiver
http://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gift
https://hbr.org/2013/02/how-to-give-a-meaningful-thank
https://hbr.org/2017/01/when-giving-critical-feedback-focus-on-your-nonverbal-cues
http://humanresources.about.com/cs/communication/ht/receivefeedback.htm
http://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.ece
https://www.amazon.de/Process-Consultation-Organization-Development-Organizational/dp/0201067366/ p. 98.
http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/
https://www.teacherspayteachers.com/Product/Hello-speaker-how-will-you-prepare-1449028
https://www.teacherspayteachers.com/Product/How-do-we-receive-feedback-2367203
https://www.teacherspayteachers.com/Product/How-should-people-be-paid-1374105
http://web.hbr.org/email/archive/managementtip.php?date=022610
http://youtu.be/wnojHbEBGqU