The purpose of providing and receiving feedback is to help people improve and become self-aware by highlighting what works and what needs improvement, and to foster critical self-reflection. Effective feedback is a dialogue that uses the CAPS method ("Compliment", "Appreciation", "Possibility", "Support") and follows tips like making it about the content rather than the person, listening, and being consistent but not instructive unless also teaching. The goal is improvement, not making people feel good.

2. Think back…to Feedback
When did you get it?
When did you give it?
When was it beneficial? Why?
When was it more harm than help? Why?

4. Key Question
What is the purpose of providing and receiving
feedback?

5. Answer?
If you said, “To make people feel better about themselves
or good about their work,” you would be
WRONG!
If you said, “To help people improve and become self-
aware,” you would be
A BOSS!

6. Purposes of Feedback
To foster self-reflection and critical awareness
To highlight what works and what needs
improvement
To understand that capability is a process, not mere
ability

7. Classic Feedback

8. The CAPS Method
+ Δ
! ?

9. Tips for Better Feedback
Feedback is a dialogue, which means listening
Regular, consistent feedback pays tenfold!
Make it about the content, not the person
The “I”s have it
Don’t “instruct” unless
you can “teach”

10. Wheaton’s Law
Simply put:
“Don’t be a dick.”

11. References
Henry, Alan. “How To Give Criticism Without
Sounding Like a Jerk.” lifehacker.com. June
5, 2012.
Tugend, Alina. “You’ve Been Doing a Fantastic
Job. Just One Thing…” nytimes.com: April
5, 2013.

12. Image Credits
http://lifehacker.com/5915687/how-to-give-criticism-without-sounding-like-a-jerk
http://blog.readytomanage.com/giving-and-receiving-feedback-effectively/
http://precisionprofiling.com.au/when-you-are-giving-feedback-is-your-message-
really-getting-through/
http://lessons-msd.blogspot.com/2010_03_01_archive.html
https://fatiwahab.wordpress.com/2012/12/08/giving-feedback-without-sounding-like-
a-biased-idiot/
http://www.h2hc.info/select/devcomm/giving-and-receiving-feedback/