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Call Right Turn 
now to find out 
        f d
 more about
   Crucial 
Conversations

08 8357 7788
The Background
The Background
Most clients are looking for increased 
business outcomes including: 
•   Productivity
•   Engagement
•   Performance
•   Client Value
The Background
The Background
Even with the right resources, systems 
                     g       p          g
structures and strategies in place, change or 
improvement does not always follow
The Background
The Background
Most of the results we are 
after come from behaviour 
change.
The Challenge
The Challenge
How do we have the conversations to drive 
              g
behaviour change?
  > Between team members sometimes across teams
  > Leaders and team members
    Leaders and team members
  > Team members and customers
The Challenge
The Challenge
• Most of our clients cite the inability to address 
                              y
  the difficult issues as a key inhibitor of results
• The same communication skills and strategies 
  apply across all these conversations
  apply across all these conversations
• We have been looking for a comprehensive 
  training solution
The Solution
The Solution
The Crucial Conversations Program was 
                        y
launched in the 1990’s by Vital Smarts.
The Solution
The Solution
The focus is on driving 
  p       p
rapid and profound 
change in outcomes 
such as productivity, 
such as productivity
safety and morale 
through effective 
through effective
communication, one 
conversation at a time.
The Solution
The Solution
• Vital Smarts has been amongst the fastest 
  g
  growing companies in the US for five 
         g     p
  consecutive years
• More than 2 million people 
         h       ll         l
  have done the program 
  which is now available in 22 
  languages
Our Approach
Our Approach
We are an Associate of Seven Seventeen, 
the Australian licensee.
the Australian licensee.
Our Approach
Our Approach
We see these products providing underpinning 
                                  g
skills critical across a broad range of behavioural 
and technical competencies including coaching 
and performance development, sales, project, 
and performance development sales project
risk and safety management 
Right Turn
  in association with 
  in association with
Seven Seventeen
       present


   Crucial 
   Crucial
Conversations

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