This document discusses best practices for building a culture of feedback within organizations. It provides lessons learned around both giving and receiving feedback. Some key points:
- Peer feedback is as important as feedback from managers. Programs should scale feedback across all levels, not just for top performers.
- Feedback should be separated into developmental feedback for improvement and evaluative feedback for performance reviews. Developmental feedback should be frequent and candid to help individuals grow.
- Organizations should normalize feedback to focus on a rating of "meets expectations" and provide specific examples for improvement. This makes feedback more meaningful.
- Training grounds like practice presentations help people feel safe giving and receiving feedback to build skills over time. Role modeling
Creating a feedback culture in the workplace is key to driving employee retention, engagement, and ultimately, the success of your business. Still, most organizations struggle to provide their people with the timely, ongoing insights they need to stay on track. In this session you'll learn about:
• The nature of these challenges and why they exist
• The simple, social behaviors that help overcome them
• Specific strategies you can use today to help get your people on track
Presentation also includes a bonus discussion around gamification!
Developing the Coaching Skills of Your Managers and Leaders - Webinar 08.19.14BizLibrary
Whether you’re a manager developing your employees or working to improve your own skills andcapabilities, effective coaching skills impact business results. According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21% compared to those who never coach.
In this webinar we'll discuss:
why coaching skills are so important
the objective of coaching in ourorganizations
emerging principles in employee coaching for managers
the objective of coaching in our organizations
traditional models and how we can improve them
a coaching toolkit for your managers
www.bizlibrary.com/webinars
what is gro.team?
what is agile leadership?
Mission Objective Strategy Tactics
the right culture
communication
ways to fail
the agile leadership playbook
why do we do this?
Giving and receiving feedback can be intimidating, but that doesn't make it any less important for leaders, employees and the business. But how do you make feedback discussions an effective driver of employee engagement, retention and productivity?
Join us for this one-hour webinar where we'll share real-world strategies for fostering a culture of feedback in your organization.
You'll gain insights into:
How continuous coaching strengthens work relationships
The role of feedback in ongoing performance management
Tips for giving, receiving and interpreting feedback
Creating a feedback culture in the workplace is key to driving employee retention, engagement, and ultimately, the success of your business. Still, most organizations struggle to provide their people with the timely, ongoing insights they need to stay on track. In this session you'll learn about:
• The nature of these challenges and why they exist
• The simple, social behaviors that help overcome them
• Specific strategies you can use today to help get your people on track
Presentation also includes a bonus discussion around gamification!
Developing the Coaching Skills of Your Managers and Leaders - Webinar 08.19.14BizLibrary
Whether you’re a manager developing your employees or working to improve your own skills andcapabilities, effective coaching skills impact business results. According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21% compared to those who never coach.
In this webinar we'll discuss:
why coaching skills are so important
the objective of coaching in ourorganizations
emerging principles in employee coaching for managers
the objective of coaching in our organizations
traditional models and how we can improve them
a coaching toolkit for your managers
www.bizlibrary.com/webinars
what is gro.team?
what is agile leadership?
Mission Objective Strategy Tactics
the right culture
communication
ways to fail
the agile leadership playbook
why do we do this?
Giving and receiving feedback can be intimidating, but that doesn't make it any less important for leaders, employees and the business. But how do you make feedback discussions an effective driver of employee engagement, retention and productivity?
Join us for this one-hour webinar where we'll share real-world strategies for fostering a culture of feedback in your organization.
You'll gain insights into:
How continuous coaching strengthens work relationships
The role of feedback in ongoing performance management
Tips for giving, receiving and interpreting feedback
Essential Lessons for Building a Culture of Ownership, for Culture MechanicJoe Tye
This special report for subscribers of the Values Coach Culture Mechanic service summarizes some of the most important lessons we have learned about effective cultural transformation and for building a culture of ownership
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Coaching Skills for Your Managers and Leaders - Webinar 10.21.14BizLibrary
What are the obligations of managers? It varies from organization to organization based upon a number of factors such as industry, culture, department, skill level of the team, etc. Regardless of the organization, at the very heart of this question lies a dilemma.
www.bizlibrary.com/webinars
Create a compelling vision, communicate that vision and how to translate it into reality. People who cannot invent and reinvent themselves must be content with borrowed postures, secondhand ideas, fitting in instead of standing out.
In this webinar delivered for the IIC&M Bettina Pickering explains why coaches are in effect leaders, and leaders should adopt a coaching style.
She covers the
- key qualities that great coaches and leaders have in common
- 3 core coaching/leadership qualities with practical examples drawn from her research of interviewing/surveying 30 coaches globally
- self-leadership and a process to develop each quality further
Webinar: A Manager's Guide to Effective 1-on-1sYouEarnedIt
Managers are one of the top five reasons employees leave companies. Why? Because managers struggle with having meaningful & effective conversations with their team.
Help your managers lead effective 1-on-1s and learn:
- The importance of creating a continuous feedback culture
- How meaningful conversations drive engagement
- Frameworks for successful 1-on-1s
- How to get buy-in & roll out a successful program
To request a demo, visit www.youearnedit.com/demo
Sink or Swim: Supporting the Transition to New ManagerBizLibrary
How important are frontline managers? When it comes to the key areas of reaching goals, achieving productivity, and engaging employees, management’s answer is “very.”
78% – Achieving a high level of customer satisfaction
76% – Achieving a high level of productivity
73% – Achieving a high level of employee engagement
This one-hour webinar is best suited to people who need to develop specific strategies and tactics to help new managers succeed. A crucial element to success is training as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
In this webinar we’ll discuss:
The four changes a new leader faces
How to help new managers balance roles, results and relationships
How to create a new manager training plan for your new managers and supervisors
Most Effective Team Building Training - Tonex TrainingBryan Len
Price: $2,450.00
Length: 3 Days
Team building training course plans to enable you to develop incredible, proficient teams in your workplace.
This hands-on training will instruct you to recognize the hugeness of teamwork, decide the highlights of a viable team, grasp the characteristics of a productive team part, and help with building effective teams to achieve urgent results.
Learn More About:
Evaluating leadership style
Teambuilding issues
Leader or a manager?
Crucial management competencies
Establishing standards and follow up
Creating your own leadership development style
Inspiration theory and practice
Dealing with conflict
Appraisal skills
Assessing training needs
Decision making
Developing a team identity
Forestalling conflict
For what reason Do You Need Teambuilding Training?
Improved productivity of work, with the whole team teaming up to achieve one objective
Better quality, as more individuals with more thoughts and brains can consider increasingly productive and better alternatives to get things done
Increasingly customizable capacities, as teams utilize pivotal ventures and work with different teams over the work;
Improved development, with individuals teaming up to produce imaginative thoughts;
Higher security, as teams focus on taking care of wellbeing issues and producing more secure systems;
Sharp motivation, with everybody occupied with authoritative achievement.
Course Outline:
Overview of Teambuilding
Team Development Stages
Development and Leadership
Becoming An Inspired Leader
Team Players
Teamwork Solving Problems
Leading A Team to Brilliance
Inspiring Teamwork
Principals of Teambuilding
A Team Approach to Handle Unacceptable Incidents
What Do Your Team Members Expect You to Do as A Leader?
Case Studies: Various Team Examples
Group Activity Sample: Effective Team Communication
Request more information regarding effective teambuilding techniques training. Visit Tonex.com for course link.
Most Effective Team Building Training - Tonex Training
https://www.tonex.com/training-courses/teambuilding-training/
Building an effective team isn't as simple as waving a magic wand, but it is also not an overly difficult process. Understanding the strengths and weaknesses of individuals, the role each person plays in a team environment and how they complement each other are all contributing factors.
In this webinar, you will learn the components of an effective team, the importance of team communication and the role of leadership.
Toolkit for Employees: Giving and Receiving FeedbackNext Jump
This is the Next Jump tool kit for employees to get started giving and receiving feedback. This is focused on building the habits of feedback, based on the lessons and insights from Next Jump.
Ownership Accountability Training for mid level staffNeetu Maltiar
A wonderful presentation on motivating mid - level staff for training on being Accountable & taking Ownership of their job, work place and improve your life by being excellent.
During the Covid-19 pandemia leadership and self-leadership has been tested. Here are som advice and findings on what works when leading from remote, during a crisis and also during more normal times
Essential Lessons for Building a Culture of Ownership, for Culture MechanicJoe Tye
This special report for subscribers of the Values Coach Culture Mechanic service summarizes some of the most important lessons we have learned about effective cultural transformation and for building a culture of ownership
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
Coaching Skills for Your Managers and Leaders - Webinar 10.21.14BizLibrary
What are the obligations of managers? It varies from organization to organization based upon a number of factors such as industry, culture, department, skill level of the team, etc. Regardless of the organization, at the very heart of this question lies a dilemma.
www.bizlibrary.com/webinars
Create a compelling vision, communicate that vision and how to translate it into reality. People who cannot invent and reinvent themselves must be content with borrowed postures, secondhand ideas, fitting in instead of standing out.
In this webinar delivered for the IIC&M Bettina Pickering explains why coaches are in effect leaders, and leaders should adopt a coaching style.
She covers the
- key qualities that great coaches and leaders have in common
- 3 core coaching/leadership qualities with practical examples drawn from her research of interviewing/surveying 30 coaches globally
- self-leadership and a process to develop each quality further
Webinar: A Manager's Guide to Effective 1-on-1sYouEarnedIt
Managers are one of the top five reasons employees leave companies. Why? Because managers struggle with having meaningful & effective conversations with their team.
Help your managers lead effective 1-on-1s and learn:
- The importance of creating a continuous feedback culture
- How meaningful conversations drive engagement
- Frameworks for successful 1-on-1s
- How to get buy-in & roll out a successful program
To request a demo, visit www.youearnedit.com/demo
Sink or Swim: Supporting the Transition to New ManagerBizLibrary
How important are frontline managers? When it comes to the key areas of reaching goals, achieving productivity, and engaging employees, management’s answer is “very.”
78% – Achieving a high level of customer satisfaction
76% – Achieving a high level of productivity
73% – Achieving a high level of employee engagement
This one-hour webinar is best suited to people who need to develop specific strategies and tactics to help new managers succeed. A crucial element to success is training as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
In this webinar we’ll discuss:
The four changes a new leader faces
How to help new managers balance roles, results and relationships
How to create a new manager training plan for your new managers and supervisors
Most Effective Team Building Training - Tonex TrainingBryan Len
Price: $2,450.00
Length: 3 Days
Team building training course plans to enable you to develop incredible, proficient teams in your workplace.
This hands-on training will instruct you to recognize the hugeness of teamwork, decide the highlights of a viable team, grasp the characteristics of a productive team part, and help with building effective teams to achieve urgent results.
Learn More About:
Evaluating leadership style
Teambuilding issues
Leader or a manager?
Crucial management competencies
Establishing standards and follow up
Creating your own leadership development style
Inspiration theory and practice
Dealing with conflict
Appraisal skills
Assessing training needs
Decision making
Developing a team identity
Forestalling conflict
For what reason Do You Need Teambuilding Training?
Improved productivity of work, with the whole team teaming up to achieve one objective
Better quality, as more individuals with more thoughts and brains can consider increasingly productive and better alternatives to get things done
Increasingly customizable capacities, as teams utilize pivotal ventures and work with different teams over the work;
Improved development, with individuals teaming up to produce imaginative thoughts;
Higher security, as teams focus on taking care of wellbeing issues and producing more secure systems;
Sharp motivation, with everybody occupied with authoritative achievement.
Course Outline:
Overview of Teambuilding
Team Development Stages
Development and Leadership
Becoming An Inspired Leader
Team Players
Teamwork Solving Problems
Leading A Team to Brilliance
Inspiring Teamwork
Principals of Teambuilding
A Team Approach to Handle Unacceptable Incidents
What Do Your Team Members Expect You to Do as A Leader?
Case Studies: Various Team Examples
Group Activity Sample: Effective Team Communication
Request more information regarding effective teambuilding techniques training. Visit Tonex.com for course link.
Most Effective Team Building Training - Tonex Training
https://www.tonex.com/training-courses/teambuilding-training/
Building an effective team isn't as simple as waving a magic wand, but it is also not an overly difficult process. Understanding the strengths and weaknesses of individuals, the role each person plays in a team environment and how they complement each other are all contributing factors.
In this webinar, you will learn the components of an effective team, the importance of team communication and the role of leadership.
Toolkit for Employees: Giving and Receiving FeedbackNext Jump
This is the Next Jump tool kit for employees to get started giving and receiving feedback. This is focused on building the habits of feedback, based on the lessons and insights from Next Jump.
Ownership Accountability Training for mid level staffNeetu Maltiar
A wonderful presentation on motivating mid - level staff for training on being Accountable & taking Ownership of their job, work place and improve your life by being excellent.
During the Covid-19 pandemia leadership and self-leadership has been tested. Here are som advice and findings on what works when leading from remote, during a crisis and also during more normal times
How To: Developers' Community-driven Career GrowthC4Media
Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2G4YPN4.
Georgiy Mogelashvili talks about the “Game of Roles” that Booking.com uses to grow their own developers into senior or leadership positions. He talks about how the framework came about, what it means in details, how they are using it, and, most important, how to apply the same principles at another organization without much effort but with high outcome. Filmed at qconsf.com.
Georgiy Mogelashvili is working at Booking.com as a Senior Developer and Team Lead. He is responsible for company products development as well as people management.
Leading Organizations – Bigger Challenges
The organization chart may be useful in determining who to call when you are going to be late for work, but job responsibilities change far more rapidly than organization charts. Matrix organizations create another layer of complexity. Communication is one of the top reasons that teams do not achieve their goals, and the communication links between important stakeholders may not even be shown on a traditional org chart, as is the case with suppliers, alliance partners, and customers. As a result, leaders may find themselves responsible for teams of people who do not report to them. A directive approach in these circumstances works even less well than it does with subordinates where there is a reporting relationship. Leading effectively in these circumstances requires a disciplined framework for generating results predictably and repeatedly. Technology and process excellence will only get you so far. Ultimately it is the people who make an organization successful, and successful organizational leaders must master the three “P”s – Product subject matter knowledge, Process excellence, and influential People skills. Identifying roles and responsibilities separate from position or title is a start. Creating a mutually beneficial purpose, compelling vision, clear mission and shared values that bring the various stakeholders together to collaborate in achieving the goals is essential. What gets measured is what gets done. Progress toward success must be monitored and measured, then shared with all relevant stakeholders. The five one-page tools presented in this module can make all of this manageable without unnecessary bureaucracy.
Sunlight & Air: 10 Lessons for Growing Junior DevelopersErika Carlson
How do we become software developers with the knowledge and skill to do our work well? Training junior developers is an essential piece of building a successful team, but it's a complex and challenging task. The lessons shared in this talk are drawn from experiences training, coaching, and mentoring over 40 junior developers in the past 2 years, including successes, failures, challenges, and rewards will be discussed. Discusses strategies for identifying potential, assessing team fit, guiding technical growth, and coaching new developers in soft skills and interpersonal development.
The purpose of the Promising Leaders program is to identify and groom talent early, contributing to the city’s economic development and supporting a New Haven priority of investing in young local talent. Promise-coordinated internships teach, train and shape the best and brightest New Haven students for careers in New Haven and the State of Connecticut.
Effective leaders transform performance with well-delivered, effective feedback. Here are 7 steps from the coach's playbook so you too can give feedback that transforms performance and gets results.
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15BizLibrary
Soft skills are at the very heart of professional and organizational success. However, many organizations struggle to deliver impactful and effective soft skills training. The reasons vary from organization to organization. Many of the reasons are rooted in the complexities associated with the development of the skills themselves which, in turn, leads to complex challenges with measuring the business benefits to soft skills training.
www.bizlibrary.com
Taking the Pain Out of Performance Reviews - Webinar 05_22_14BizLibrary
In the field of employee relations and labor/management conflicts, sometimes we have to work hard to find things about which both sides (employee and management) agree. One such area is performance reviews or appraisals. It’s just about universally true that nobody likes performance appraisals. But, the effective, accurate and objective evaluation of each employee’s performance holds the key to improving the overall performance of your entire organization.
In this webinar we'll discuss:
The role of performance management.
Why we do performance reviews?
Key strategies for effective performance management.
Continuous learning and development.
www.bizlibrary.com
Team building, leadership development, communication are all skills that are used every day, yet few training sessions connect and engage the whole person. Gone are the days when lectures and testing “worked” to transfer knowledge and engage in an adult learning environment. It is time for something “different”, but something with a higher purpose.
Join us for an action packed session on how to incorporate corporate social responsibility (charity) into your training sessions. With a proven experiential model and a bit of planning you will be able to drive engagement and participation in your sessions.
Learn the balancing act between objectives, charity and fun. Your sessions need to ensure that learning is applied back in the work environment and that the charity is incorporated into the session in a way that appropriate for your culture.
Participants will leave the session with activities/events that have been tested and proven with groups ranging in size from 15 to 300 plus. Please join us for this high energy, hands on session.
Participants will learn to:
Design their own sessions that could incorporate a charity angle
Understand how to design training that connects to the community and the organizational culture
Ensure the skills practiced connect to the workplace and are not seen just as games!
Learn 5 tested CSR training solutions for team building, leadership and communications
Facilitate sessions based on a proven experiential education model
Team building, leadership development, communication are all skills that are used every day, yet few training sessions connect and engage the whole person. Gone are the days when lectures and testing “worked” to transfer knowledge and engage in an adult learning environment. It is time for something “different”, but something with a higher purpose.
Join us for an action packed session on how to incorporate corporate social responsibility (charity) into your training sessions. With a proven experiential model and a bit of planning you will be able to drive engagement and participation in your sessions.
Learn the balancing act between objectives, charity and fun. Your sessions need to ensure that learning is applied back in the work environment and that the charity is incorporated into the session in a way that appropriate for your culture.
Participants will leave the session with activities/events that have been tested and proven with groups ranging in size from 15 to 300 plus. Please join us for this high energy, hands on session.
Participants will learn to:
Design their own sessions that could incorporate a charity angle
Understand how to design training that connects to the community and the organizational culture
Ensure the skills practiced connect to the workplace and are not seen just as games!
Learn 5 tested CSR training solutions for team building, leadership and communications
Facilitate sessions based on a proven experiential education model
Inspire Action – Set Clear Goals
Among the top reasons that individuals and teams fail to achieve their goals is that they don’t know what their goals are. Competent and courageous leaders assure that this predictable and avoidable cause of failure does not undermine their people’s results. This kind of leadership doesn’t happen by accident. Goals must have the support and commitment of the team. Knowing how to measure success is vital to achieving that success. Often people are unclear as to who their customer is, and what matters to them. Tracking status and progress vs. goals must make clear whether they are on track or off track, and what to do about it. The overall long-term goals must be kept clearly in mind even while day to day tasks tend to dominate people’s attention. As a leader you must assure that your people have a clear and vivid understanding of the goals and their role in helping to achieve them. Teams that don’t have a clear view of the path forward slow down, like cars driving in heavy fog on a dark night. Keeping the goal clear and providing frequent feedback on the progress being made can increase team performance by over 50%. Assuring that your team has clear goals and understands the priorities to be used in making the inevitable trade-offs required on the road to those goals, is one of your most important leadership responsibilities. Even seemingly impossible results can be achieved through a combination of a clear vision of the desired future state, a commitment to action, and execution with excellence. Leaders set their teams up for success by helping them to set SMART goals, those that are Specific, Measurable, Actionable, Relevant and Time-bounded, and then by tracking and making visible their progress. This module will assure that you never again spend your time trying to figure out “how” to do something until you know “what” you intend to accomplish.
Lessons learned from working with thousands of SMB clients - Entrepreneurs Organization presentation - EO New Jersey - Oct 2014.
Management in the Digital Age
We are entering an era of “Digital Darwinism,” when society and technology is evolving faster than many companies can adapt. More specifically, it is the way we manage people that has struggled to keep pace with the rate of change. We need to reinvent management
Using Radical Transparency to drive Accountability and Engagement
Despite good intentions, most EO business leaders make the same fundamental mistake when they set goals for their people. Learn what really works and what doesn’t in terms of engaging and motivating your people, and holding them accountable for performance - based on direct observations of more than 5000 clients.
Key Performance Indicators - the right way
Research shows that 92% of companies do a poor job of measuring KPI's. Learn how to choose and track the key measures that will drive the success of your current business model, and drive the key functional areas of your company (the outcomes for this workshop are even more powerful if other members of your leadership team are present)
RESULTS.com’s software gives them unique and privileged insights into the day to day operations of thousands of small-medium sized growth firms. We see what really works and what doesn’t in terms of strategy execution, goal setting, tracking performance, running effective meetings, engaging employees and holding them accountable.
To save you from spending several lifetimes trying to figure it all out for yourself, you can access these powerful (and often counter intuitive) insights in his workshop.
Community Online Academy (COA) is offered on the Perks at Work platform, and run by Next Jump. In this overview we describe the origins of COA, sample schedule, common questions. If you're looking for more information to share with your leadership teams about this offering, this overview should help!
Any company designed for success in the 20th century is doomed for failure in the 21st. -- Keynote by Next Jump Co-CEOs, Charlie Kim, for Next Jump Leadership Academy to Dept of Defense members, Nov 1, 2017.
How to create a culture of GAS - lessons learned in creating a culture where employees feel valued and Give a Shit (GAS). Presented at Next Jump Leadership Academy on June 7, 2017 to PACE attendees
How to create a culture of feedback and own your own feedback -- workshop by Next Jump's Head of Engineering, Tom Fuller. Given at Next Jump Leadership Academy to PACE US Air Force, June 7, 2017.
Strategy, Decision Making and Leadership for the 21st Century (Not the 20th Century) -- Keynote by Next Jump Co-CEOs, Charlie Kim and Meghan Messenger, for Next Jump Leadership Academy to PACE US Air Force, June 7, 2017.
Next Jump's Head of Engineering, Tom Fuller, shares lessons in building a culture of feedback. The #1 thing a leader should not be doing is lying, hiding, and faking. How do you reduce your LHF levels for yourself, and team? Feedback.
Moneyball of Leadership: Predictors of High Performance | Next Jump Leadershi...Next Jump
Charlie Kim and Meghan Messenger, Co-CEOs of Next Jump, in a two-part keynote for Next Jump Leadership Academy, April 19-21, 2017.
Slides 1-30 "Coaching Your Organization" by Charlie Kim. https://www.youtube.com/watch?v=OH89weEyDGg
Slides 32-55 "Coaching Yourself" by Meghan Messenger. https://www.youtube.com/watch?v=2oH_fSaAaEY
Want insights on how to build a great corporate culture? Charlie Kim shares Next Jump's 2014 Culture Deck. As a teaching organization, we look to share our best practices and help other organizations learn from our experience and mistakes. We've found that teaching is the highest standard to hold yourself to- as you teach you learn even more about yourself while also helping others. At the core of the deck Charlie discusses our approach to culture: BETTER ME + BETTER YOU = BETTER US
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
10. 10
Will I hurting your feelings?
Am I being judgmental?
Am I a hypocrite?
Lesson #3: Make it easy for others to tell the truth
https://www.radicalcandor.com/
Kim Scott
11. 11
Will I hurting your feelings?
Am I being judgmental?
Am I a hypocrite?
Lesson #3: Make it easy for others to tell the truth
Anonymous Transparent Meaningful
13. REAL TIME CANDID
FEEDBACK
CONTRIBUTION
EVALS
EVERY DAY/WEEK: DEVELOPMENT 2X/YEAR: ONLY RESULTS
Efficient 360 contribution evaluations
built to get at the “truth”
Lesson #4: Separate Out Developmental and Evaluative Feedback
14. Lesson #5:
Normalise to a 2
Pros
• Focus is on adding value (mission matters)
• Tend to normalize between a 1 (needs improvement) and 2
(meets expectations)
• Feedback is specific and puts an idea on the table of how to
improve (or where they did improve)
• Pick up the nuances and “the tells” of what might not be said
– what is missing
Amateurs
• Often generic and mostly appreciative
• Tend to normalize between a 3 (exceeds expectations) and 4
(far exceeds expectations)
• Don’t pick up on what might be missing
15. Lesson #6:
Create Training Grounds
Start by Leveling up
Level 1: Feedback on “Technical skills”
Communication, Sales, or Presentation skills (i.e. Toastmasters)
Level 2: Feedback on a Presentation
i.e. a team or staff meeting after a project is completed
Level 3: Feedback on Debrief of Project (Training ground)
Recipient first self-rates their project and reflects on how they
will improve it going forward. Feedback givers rate on quality of self-
awareness.
Level 4: Feedback on Debrief of Work (Core Job)
Recipient first self-rates their project and reflects on how they
will improve it going forward. Feedback givers rate on quality of self-
awareness
Level 5: Feedback on the Person (Who You Are)
Self reflection on your decision making biases and blind spots. This
feedback gets at the most core root of our own impediments and
development areas. Feedback givers rates on self-awareness and a on
practice of working on impediments.
16. Lesson #7:
Role Model Good
Feedback Givers
• Format of a good feedback practice session (FOCUS on givers)
• Next Jumper presents (briefs) their product to other Next Jumpers in
5 minutes
• Audience gives feedback in app to presenter
• Three Senior leaders (“master feedback givers) give their feedback
publicly to presenter
• Gives the audience (Next Jumpers) opportunity in real time to
compare their feedback to the feedback of a senior leader. This is the
practice.
17. Lesson #8:
Ritualise Feedback
• Build in 5 minutes for “feedback” into agenda
• If you wait until after meeting, feedback training is missed.
Employees will often move on to next meeting and never give
feedback.
Leaders of High
Performing Teams
Leaders of Low
Performing Teams
19. Lesson #9:
Redefine what “Bad” is
Trending Up Trending Down Flat No Feedback
KEY INSIGHT: Getting a lot of feedback
doesn’t guarantee performance, but NOT
getting feedback guarantees failure.
22. Lesson #11:
Ingrain Feedback into
every point of the
Employee Experience
1) Before Joining: Feedback in the Recruitment
Process
2) 1st Week of being Hired: Give all Hiring
Feedback
Here were all of our data-points and observations
3) Onboarding Process: Monthly Checkpoints
4) After Onboarded: Become Graduates
Become Coaches
Practice giving feedback
23. RECAP: Feedback Lessons
1. Peer to Peer Feedback > Top Down Feedback
2. Create programs that scale (not just top 10%)
3. Make it easy for others to tell the truth
4. Separate out developmental and evaluative feedback
5. Normalise to a 2
6. Create training grounds
7. Role model good feedback givers
8. Ritualise feedback
9. Redefine what “Bad” is
10. Create coaching programs – to talk through feedback with
11. Ingrain feedback into every point of the employee experience
Getting
Feedback
Giving
Feedback
1
2
28. 28
Anonymous vs Non Anonymous: Our Lessons Learned
We’ve found BEST use of Anonymous with
Survey Feedback
Input on Selection
(New hires, leadership teams…)
Top-down Coaching
Don’t use Anonymous Feedback here…
Peer Feedback on Content
Peer Feedback on Development
9) When is anonymity appropriate?
29. 29
Practice Grounds ability to fail and practice
NxJ is a “captain creating machine”
Bob Kegan, Harvard Professor
11) How do you create safety for your team?
Editor's Notes
Feedback is the backbone of what we do here.
It’s taken us 5 years to build.
KT: Purpose of this talk today – so that it doesn’t take you 5 years
Can’t talk about feedback w/o sharing my own
Fear of looking weak – expose my vulnerabilities, authentic with my struggles. Scared more about my brand, than doing the right thing.
KT: Feedback as a data point for decision making.
This was BEFORE DDO. Question: How do you do this at scale?
Top of organisational agenda
We have disruptors in this room. We have those who are perhaps leading in their space – and worried about being disrupted.
Recognising that to do this - : DECENTRALISING DECISION MAKING, but in order to do that, NEED TO EQUIP DECISION MAKING in org.
David Rose story
KT: The threat of being disrupted is greater than ever before –
KT: Org Silence Calling out the NQRs. An environment where that is the norm.
KT: Two barriers to feedback done right (GIVING + RECEIVING)
Giving Feedback. People suck at giving truth. Calling out NQRs
Giving Feedback is a Muscle
Counter-intuitively, the best way to prepare for receiving candid feedback, is to give it
Practicing putting the “truth” on the table. Even if it’s unpleasant, it increases your situational awareness and builds up your muscles of feedback
2) Receiving Feedback. People stand in queues for comforting lies.
4) Our journey on feedback – we had to make 4 strategic changes in our approach.
Share 11 Lessons – What we have learnt on Feedbacl
Giving Feedback is a Muscle
Counter-intuitively, the best way to prepare for receiving candid feedback, is to give it
Practicing putting the “truth” on the table. Even if it’s unpleasant, it increases your situational awareness and builds up your muscles of feedback
KT: Insight from Primary School. More receptive to feedback from peers than adult & teachers.
Your KPIs vs your development.
Most companies don’t do this
You only get feedback once/twice a year – how do you adjust in time?
So heavily linked to compensation – they don’t really want to hear the feedback
If you want to develop leaders you have to have a Coach, leader of leaders.
The unique element here is the role of COACH – sacrificing your #1 player to move from DOING to COACHING.
You’ll go SLOWER to start
But in the long run you'll have a STRONGER org, w/ deeper bench strength.
This has allowed me to learn how to teach better/be a better Coach, but also be a student as I’m learning new things.
It’s helped us to build a stronger company.
Structurally it allows us all to be better colleagues, parents, friends…
Create programs that scale (not just for the top 10-20%)
Make it easy for others to tell the truth
Why we moved to anonymous (origins of feedback app)
Does not replace face to face
Treat different types of feedback, differently
Your KPIs vs your development.
Most companies don’t do this
You only get feedback once/twice a year – how do you adjust in time?
So heavily linked to compensation – they don’t really want to hear the feedback
If you want to develop leaders you have to have a Coach, leader of leaders.
The unique element here is the role of COACH – sacrificing your #1 player to move from DOING to COACHING.
You’ll go SLOWER to start
But in the long run you'll have a STRONGER org, w/ deeper bench strength.
This has allowed me to learn how to teach better/be a better Coach, but also be a student as I’m learning new things.
It’s helped us to build a stronger company.
Structurally it allows us all to be better colleagues, parents, friends…
Start at Level 1 or Level 2 within team or organization before moving to higher levels
N
Start at Level 1 or Level 2 within team or organization before moving to higher levels
Start at Level 1 or Level 2 within team or organization before moving to higher levels
Start at Level 1 or Level 2 within team or organization before moving to higher levels
Giving Feedback is a Muscle
Counter-intuitively, the best way to prepare for receiving candid feedback, is to give it
Practicing putting the “truth” on the table. Even if it’s unpleasant, it increases your situational awareness and builds up your muscles of feedback
Like most things in life: What makes a great leader has some artistry to it. It's not a formula. But what makes a bad leader is much more consistent.
I: As a leader – how do you get more feedback?
You: How do you get better at giving feedback?
We: How to we set up our environment better to create higher performing teams?
Lowest performing teams are lead by leaders who are hiding
“Nobody want a to admit defeat, failure, or any set backs … under performers get or deny any real feedback … Like in the business world our CNO sees this as a needed competitive edge against our adversaries. At stake is nothing less than National Security.”
Start at Level 1 or Level 2 within team or organization before moving to higher levels
Feedback is often badly delivered, poorly phrased, unfair … hard to hear. But it is up to you to find the gold.
Recovery Process:
Talk about it “vent” with a trusted partner (“burn off” emotion)
Sleep on it
Print out and read again
Cross out what doesn’t resonate
Highlight patterns
Feedback is often badly delivered, poorly phrased, unfair … hard to hear. But it is up to you to find the gold.
Recovery Process:
Talk about it “vent” with a trusted partner (“burn off” emotion)
Sleep on it
Print out and read again
Cross out what doesn’t resonate
Highlight patterns
Your KPIs vs your development.
Most companies don’t do this
You only get feedback once/twice a year – how do you adjust in time?
So heavily linked to compensation – they don’t really want to hear the feedback
If you want to develop leaders you have to have a Coach, leader of leaders.
The unique element here is the role of COACH – sacrificing your #1 player to move from DOING to COACHING.
You’ll go SLOWER to start
But in the long run you'll have a STRONGER org, w/ deeper bench strength.
This has allowed me to learn how to teach better/be a better Coach, but also be a student as I’m learning new things.
It’s helped us to build a stronger company.
Structurally it allows us all to be better colleagues, parents, friends…
We are most influenced by the 5 closest people to us. Do they give you comforting lies or uncomfortable truths?
Treat different types of feedback, differently
Importance of practice grounds
Decision making/judgment calls takes experience. Yet often “revenue” responsibilities aren’t safe enough to take those chances
If you want to develop leaders you have to have a Coach, leader of leaders.
The unique element here is the role of COACH – sacrificing your #1 player to move from DOING to COACHING.
You’ll go SLOWER to start
But in the long run you'll have a STRONGER org, w/ deeper bench strength.
This has allowed me to learn how to teach better/be a better Coach, but also be a student as I’m learning new things.
It’s helped us to build a stronger company.
Structurally it allows us all to be better colleagues, parents, friends…