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Yoena Portilla
6800 SW 40 ST Tel: (786) 712-1433
Miami, FL 33155 pyoena@gmail.com
pyoena@yahoo.com
Receptionist
Decisive, action-oriented and results-focused individual seeking trusted receptionist position. I have excellent experience in pleasantly
interacting with multitudes of peoples and cultures. My goal is to gain long-term employment in a receptionist position that encourages
growth while providing the opportunity to utilize my varied skills and experience. I set very high standards and goals for myself and
usually achieve them and very often times surpass them in the position for which I am employed.
EXPERIENCE
Nova Surveyors – Secretarial position/ Office Manager (current) 02/2011-Present
As a Manager/Supervisor, I performed various tasks including making appointments for various clients and organized meetings for
the business owner and employees. Managed problematic clients to feel comfortable with our company and service requests. Handle
multiple department organization, fluidity on orders and employeeetiquette. Tackled revisions and special requested prior to
Surveyor’s arrival. Our company used a specific work program called Work Force, made specifically for land surveys. I also worked
with Gmail, excel, and Microsoft. Greeting customers by phoneand giving excellent customer service was a priority.
SUBWAY® Restaurants - Senior Sandwich Artist 10/2009 – 08/2010
As a Senior Sandwich Artist, I performed a variety of duties relating to Quick Service Restaurant (QSR) - styleservice including
greeting and serving guests, product preparation, maintaining food safety and sanitation standards, and light paperwork. I trained
newer employees in all tasks and responsibilities. Exceptional customer service is a major component of this position and trust with
handling money and credit card processing at checkout.
EDUCATION
Miami Dade Community College, Miami, FL 2009 – Present
Pursuing a Bachelor in Biology
Miami Coral Park High School, Miami, FL 2005 – 2009
Achieved High School Diploma
SKILLS
 Good communication skills, organizational skills, team oriented and ability to follow instructions
 Fast and accurate typist
 Good skills in record keeping, work area organization and time management
 Familiar with fax machine, computer knowledge and other equipments
 Knowledge of mail equipment and USPS
 Ability to handle sensitive and confidential materials
 Good customer service skills to keep a good customer relationship
COMPUTER SKILLS
 MSWord
 MSExcel
 MSPowerPoint
 MSWindows 7 and XP
 MSOutlook
 Autodesk
 Adobe
LANGUAGE SKILL (Other than English)
Spanish: Speak fluent; Read/Write adequate.
REFERENCES
References available on request

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YOENA RESUME

  • 1. Yoena Portilla 6800 SW 40 ST Tel: (786) 712-1433 Miami, FL 33155 pyoena@gmail.com pyoena@yahoo.com Receptionist Decisive, action-oriented and results-focused individual seeking trusted receptionist position. I have excellent experience in pleasantly interacting with multitudes of peoples and cultures. My goal is to gain long-term employment in a receptionist position that encourages growth while providing the opportunity to utilize my varied skills and experience. I set very high standards and goals for myself and usually achieve them and very often times surpass them in the position for which I am employed. EXPERIENCE Nova Surveyors – Secretarial position/ Office Manager (current) 02/2011-Present As a Manager/Supervisor, I performed various tasks including making appointments for various clients and organized meetings for the business owner and employees. Managed problematic clients to feel comfortable with our company and service requests. Handle multiple department organization, fluidity on orders and employeeetiquette. Tackled revisions and special requested prior to Surveyor’s arrival. Our company used a specific work program called Work Force, made specifically for land surveys. I also worked with Gmail, excel, and Microsoft. Greeting customers by phoneand giving excellent customer service was a priority. SUBWAY® Restaurants - Senior Sandwich Artist 10/2009 – 08/2010 As a Senior Sandwich Artist, I performed a variety of duties relating to Quick Service Restaurant (QSR) - styleservice including greeting and serving guests, product preparation, maintaining food safety and sanitation standards, and light paperwork. I trained newer employees in all tasks and responsibilities. Exceptional customer service is a major component of this position and trust with handling money and credit card processing at checkout. EDUCATION Miami Dade Community College, Miami, FL 2009 – Present Pursuing a Bachelor in Biology Miami Coral Park High School, Miami, FL 2005 – 2009 Achieved High School Diploma SKILLS  Good communication skills, organizational skills, team oriented and ability to follow instructions  Fast and accurate typist  Good skills in record keeping, work area organization and time management  Familiar with fax machine, computer knowledge and other equipments  Knowledge of mail equipment and USPS  Ability to handle sensitive and confidential materials  Good customer service skills to keep a good customer relationship COMPUTER SKILLS  MSWord  MSExcel  MSPowerPoint  MSWindows 7 and XP  MSOutlook  Autodesk  Adobe LANGUAGE SKILL (Other than English) Spanish: Speak fluent; Read/Write adequate. REFERENCES References available on request