The document is a cover letter and resume from Mohammed Ishtaq Ali applying for a hotel operations manager position. He has over 18 years of experience in customer service and hospitality management, most recently as operations manager at Safi Landmark Hotel & Suites in Kabul, Afghanistan. He details his responsibilities managing front office operations, rooms inventory, staffing, and ensuring high quality guest service. He believes his expertise would enable him to exceed expectations for the position.

1. Mohammed Isthaq Ali
Operation Manager
Safi Landmark Hotel & Suites
(Safi Group of Companies)
Kabul – Afghanistan
Mobile #: 0093-778179750
Email: mdishtaqali@gmail.com
Date: 27th
May 2016.
Dear Sir,
I am writing to express a keen interest in the position of Management at your esteemed organization. My qualification in Hotel
Management and 18 years’ customer service experience with an emphasis in the hospitality industry makes me a perfect
candidate for this position.
As required, I have a proven ability to assist the Hotel Manager to ensure consistent and high-quality guest service standards are
maintained throughout the Hotel. During my work as a Manager at Safi Landmark Hotel & Suites, I developed the knowledge of
the ins and outs of the hotel business. With absolute focus on ensuring recurring business, I made the most of many techniques
that resulted in customer loyalty and increase in revenue. I am a people oriented person and enjoy interacting with guests
immensely which has been the reason of my success in my previous positions. Moreover, I can easily predetermine guests’
needs and arrange for the right combination of events in order to meet those needs.
As my background indicates, I have the right capabilities which will enable me to exceed your expectations. I would like to meet
you in person so that I can demonstrate how my expertise can be of value to your organization. Please feel free to contact me
any time on my cell phone at (+93) 778179750.
Thank you for your time to consider my application.
Sincerely yours,
Mohammed Isthaq Ali
Encl. Resume

2. Mohammed Ishtaq Ali
Present Contact Mobile #: 0093 778179750.
Email: mdishtaqali@gmail.com
Objective: Seek the Position of Hotel Operations.
SUMMARY: Top notch Hotel Operations Manager with huge background in supervising and managing all
aspects of the accommodation division; performing daily monitoring of rooms inventory, rate and plan
availability; ensuring adequate staffing levels for all departments, front desk, communication department,
and night audit; developing and implementing training and development plans.
Professional Abroad Experience:
Safi Landmark Hotel & Suites – Kabul, Afghanistan.
Front Office Manager - September 2005 - 2008
Rooms Division Manager October 2008– 2015
Operation Manager October 2015 – till date
 Create and produce reports as required.
 Participates in property initiatives.
 Ensure that guest data and management reporting is processed efficiently and
accurately while maintaining proper security standards.
 Ensure that all accounting transaction and cash handling procedures are in compliance.
 Performing duties of Guest Relations to show case the hotel and its facilities to new guests.
 Ensure personal attention to VIPs’ and be a single point access to their requirements during their
stay.
 Conduct regular monthly meetings with members of the Front Office and Communication Team to
address current initiatives, projects and long term goals.
 Pro actively identify potential guest issues.
 Maintain Housekeeping department in day-to-day activities & updating supervisors with hotel
forecast status on daily basis.
 Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
 Stand in for the General Manager during his absence.
 Perform the functions of departmental heads during their absence.
 Perform & complete day to day tasks and issues identified by the Senior Management.
 Analyzed business forecasts and schedules accordingly.
 Ensured front desk handles billing and cash in accordance with hotel's standards.
 Planned and coordinated hotel housing activities by working closely with Sales, F & B,
Housekeeping and other departments.

3. Professional Experience:
Comfort Inn City Park – Group of Choice Hotels, Hyderabad.
Accommodation Manager
Jan 2004 – Aug’2005.
 Running the Front Office department in this busy establishment.
 Guest requests handling promptly and courteously.
 Supervising the Front Office Team for smooth operations.
 Attending the Management Meeting
 Staff Schedules & Rosters
 Staff Briefing for pre-prepared schedules of operations.
 Control on Reservation Status.
 Daily activity reports to be check.
 Front Office Cashier operations to be check.
 Taking care of all VIP Guest with special amenities
 Maintaining good relationship with all corporate companies.
Aditya Park Inn – Group of Park Plaza Hotels, Hyderabad.
Front Office Shift In charge.
2001 – 2004
 Monitored the delivery and measurement of guest service consistent with the service standards
and brand attributes.
 Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity
commitment; training; coaching; performance feedback, recommending and administering
discipline, and scheduling.
 Created a work environment that promoted teamwork, recognition, mutual respect and employee
satisfaction.
 Provided ideas and suggestions for new products, services, technology and processes to ensure the
Hotel's competitive position and in anticipation of changing customer needs within the dynamic
hospitality and gaming environment.
 Performed all front office duties when necessary.
 Prepared front office activity reports for review.
 Participated in formulating selling strategies and rate structures.
The Central Hotel, Hyderabad.
Front Office Assistant cum Cashier
1998 – 2001
Dolphin Hotels Ltd – Ramoji Film City, Hyderabad.
Front office Assistant
1996 - 1998

4.  Welcome the guest
 Register the guest
 Assign rooms and issue room keys or cards
 Provide information about services available in the hotel
 Verify customers' credit and establish how the customer will pay for the accommodation
 Promote and sell guest rooms
 Review accounts of guest
 Receive payment against accounts
 Balance cash accounts
 Advise housekeeping which rooms have been vacated and are ready for cleaning
 Keep an inventory of rooms reservations
 Respond to reservation enquiries
 Answer telephones and take messages
 Handle guest mail
 Record guest comments
 Deal with guest complaints
Achievements:
 Best Employee of Safi Landmark Hotel & Suites – Kabul, year of 2006
Experience on Hotel Software:
 IDS - Fortune Enterprise V3.3
 Fidelio 6.20
Education:
 P.G Diploma in Hotel Management & Catering Technology. Hyderabad – India.
Personal Information:
Father’s Name : Mohammed Mahboob Ali
Date of Birth : 23rd
June 1975
Nationality : Indian
Religion : Muslim
Languages Fluency : English, Hindi, Urdu & Telugu
Permanent Address : H.No#: 1-2-298, Ramathnagar,
Kazipet – JN,
Warangal – Dist
Andhra Pradesh – India
India Contact # : 0091- 870- 2455035
Kabul Contact # : 0093 – 77 817 9750