The document is a cover letter and resume submitted by Ahmed Fathy Soliman for a job opportunity. It summarizes his qualifications and experience in hotel front office management spanning over 15 years, including his current role as Assistant Front Office Manager. Soliman holds a university degree in tourism and hotel management. He is proficient in English, Arabic, Russian and Czech. Soliman's resume demonstrates strong leadership, customer service, and operations skills gained through managerial positions at various hotels in Egypt. He is seeking a new challenging position that allows him to further develop his skills.

1. I would like to thank you for giving me the opportunity to
introduce my qualifications and experience wishing it would
meet your expectations.
My objective is to work in a challenging position in a
progressive organization, which utilizes and develops
my skills to the fullest.
Thanks
Ahmed Fathy Soliman

2. Ahmed Fathy Soliman
Mobile: - 002 – 01275538887.
Email: - Ahmedsoliman_2007@hotmail.com
Personal Information
Date of birth 20/09/1982.
Address El Mahalla El Koubra.
Religion Muslim.
Nationality Egyptian.
Martial Status Married + 3 children
Military service Exempted.
Education Background
Faculty Tourism and Hotel.
University Alexandria.
Degree Good.
Date Of Graduation 2003.

3. SUNRISE Garden Beach Resort & Spa
From 01-07-2013 Till Now
Position: - Assistant Front Office Manager
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SUNRISE Garden Beach Resort & Spa
From 01-03-12 To 30-06-2013
Position: - Night Manager
SUNRISE Garden Beach Resort & Spa
From 01-05-09 till 30-02-2012
Department :- Front Office.
Position;- Front Desk Supervisor.
SUNRISE Crystal Bay Resort & Spa
From 01-05-08 till 27-04-09
Department :- Front Office.
Position;- Shift Leader reception

4. Coral Sea Hurghada Resort & Spa
From 01-01-2007 till 30-04-08.
Department :- Front Office .
Position:- Shift Leader reception .
CONRAD Hurghada Resort & Spa
Hilton Partner
From 01/08/2005 till 31-12-2006 .
Department: Front Office.
Position: -Receptionist.
CONRAD Hurghada Resort & Spa
Hilton Partner
From 01/ 10/2004 till 30/07/2005.
Department: Front Office
Position: - Telephone Operator – Guest Service Center
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Regina Style Hurghada Resort
Hellnan
.From 03/08/ 2003 Till 28/09/2004
Department: Accounting.
Position: Cashier.
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5. Job description for my current position:-
As Assistant Front Office Manager,
Assist in supervising the Front Office Team to ensure that Team Members are prepared and well-
informed to deliver Guests an exceptional experience from check-in and through check-out and
oversee the entire Front Office operation to maintain high standards
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous
improvement
 Ensure regular and VIP Guests are recognized and that the Front Office department operates
with a sales attitude and promotes the hotel brand's loyalty scheme
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel
services and facilities
 Monitor the appearance, standards, and performance of the Front Office Team Members with
an emphasis on training and teamwork
 Ensure Team Members have current knowledge of hotel products, services, pricing and
policies, as well as knowledge of the local area, and are continuously trained to learn and
understand policies and practices
 Maintain good communication and working relationships with all hotel departments
 Monitor staffing levels to meet cover business demands
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and
produce minutes
 Assist the Front Office Manager with staff performance issues in compliance with company
policies and procedures
 Assist the Front Office Manager with recruiting, managing, training and developing the Front
Office team
 Act in accordance with policies and procedures when working with front of house equipment
and property management systems
Languages
Arabic : Mother tongue.
English : Very good.
Russia : Hotel Language.
Czech : Hotel Language.

6. Theoretical Training:
1. Reservation training (3 months).
2. Handilng guest complains.
3. Orientation Program training.
4. Telephone manners skills training.
5. Custmer comes first training & (guest satisfaction).
6. Conrad Service Culture Standard.
7- Up selling for the hotel facilities.
8- Front Office skills development.
((American Hotel & Lodging Educational Institute)).
Interpersonal Skills
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 High level of IT proficiency
 Self-motivated.
 Excellent leadership, interpersonal and communication skills
 Commitment to delivering a high level of customer service
 Ability to work under pressure
 Excellent grooming standards
 Flexibility to respond to a variety of work situations
 Ability to work on your own and as part of a team
 Good personal talent in dealing with people.
Other Skills
Computer Skills:
Operating system :Widows 98,2000.
Office Tools :Windows 98 – 2000 – Millennium – Xp .
Excellent knowledge of Fidelio Hotels system version( 6.20 ) - Fidelio Suite 8 .
Good command of Microsoft program “Word- Excel- PowerPoint).
Good Command of Internet Explorer.

7. Certificate of recognition
From Conrad Hotels & Resorts (Winner of Conrad Service Champion).
Employee of the Month
From Coral Sea Resorts (Certificate of appreciation award)
Employee of the Month
From Sun Rise Crystal Bay (Certificate of appreciation award)
Supervisor of the Year
From Sun Rise Garden (Certificate of appreciation award)
(Manager of the Year 2013)
From Sun Rise Garden (Certificate of appreciation award)
Finally I want to thank you for time you have given my C.V and I hope my
qualification will meet your requirements.
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