The document provides a summary of Jacqueline Babaran's work experience and qualifications for a front office or reservation agent role. It details over 4 years of experience in front desk and reservation roles at various hotels in Dubai. Her experiences include greeting guests, room assignments, use of hotel systems, and handling payments. She has demonstrated skills in customer service, computer programs, and efficiency in managing multiple tasks.

1. JAQUELINE M.BABARAN
Front Office Reservation Agent
+971522501541
JAQUELINEBABARAN@YAHOO.COM
Experience Summary
• Over 4 years’ experience in front
desk and reservation agent
• Highly skilled in greeting,
registering, and assigning rooms
to guests in a polite and
resourceful manner
• Able to direct and accompany
guests to different facilities and
functions in the hotel
• In-depth knowledge of using
computers and basic workplace
equipment including fax machine,
photo copier and printer
• Hands-on experience in
computing bill, collecting payment
and making change
• Proven record of performing
tasks as mentioned on daily
checklist
WORK EXPERIENCE
March 2015- Present
Front Office Receptionist
Al Bustan Centre and Resedence
 Answer incoming calls and assist with reservations,
confirmations,room need requests,and questions.
 Explain resort products, service and other information about
the resort as requested.
 Sell process and enter and confirm room reservations using
selling techniques and strategies.
 Maintain knowledge ofcurrent resortevents, activities,hours of
operation as well as dining options currently available.
 Greet guests warmly and performregistration procedures.
 Provide guests with appropriate room assignments, room keys,
directions to the rooms,while up-selling when appropriate.
 Verify payment for stay including incidental costs by obtaining
credit information.
 Assist guests with issues and complaints, with empathy and a
focus on guest satisfaction.
 Use supervisor support when necessary.
 Answer incoming calls within 3 rings with appropriategreeting.
 Maintain accuratelogs ofmail, packages, parcels or otheritems
for guest delivery.
 Accurateaccounting ofcash bank assigned to each agent.
 Post charges to guest accounts as designated.
 Facilitate guest departures providing accurate statements and
ensuring guest satisfaction and collecting all payments due.
 Other duties as assigned.
June 2014 - Present
Front Office / Reservation Clerk
Warwick Dubai Hotel
 Answer incoming calls and assist with reservations,
confirmations,room need requests,and questions.
 Explain resort products, service and other information about
the resort as requested.
 Sell process and enter and confirm room reservations using
selling techniques and strategies.
 Maintain knowledge ofcurrent resortevents, activities,hours of
operation as well as dining options currently available.
 Greet guests warmly and performregistration procedures.
 Provide guests with appropriate room assignments, room keys,
directions to the rooms,while up-selling when appropriate.

2. • Demonstrated ability to answer
inquiries about hotel services,
shopping, dining and travel
directions.
Skills:
• Follow high professional ethics
with an emphasis on hospitality
and guest service.
• Patient and organized
professional with ability to provide
excellent customer service.
• Experienced in hotel services and
front office management.
• Strong knowledge of basic
computer applications like
Microsoft Word, Excel, and
internet.
• Excellent verbal and written
skills.
• Excellent negotiating abilities.
• Pleasant personality.
• Efficiency of managing multiple
tasks.
 Verify payment for stay including incidental costs by obtaining
credit information.
 Assist guests with issues and complaints, with empathy and a
focus on guest satisfaction.
 Use supervisor support when necessary.
 Answer incoming calls within 3 rings with appropriategreeting.
 Maintain accuratelogs ofmail, packages, parcels or otheritems
for guest delivery.
 Accurateaccounting ofcash bank assigned to each agent.
 Post charges to guest accounts as designated.
 Facilitate guest departures providing accurate statements and
ensuring guest satisfaction and collecting all payments due.
 Other duties as assigned.
JAN-2013 - May 2014
Sales Associate /Senior Cashier
G2000 Dubai Festival City
 Responsible for product display and visual merchandising
 Maintaining the highest standards ofpresentation, cleanliness
and order in the department
 Handling service by assisting and responding to customer’s
inquiries and complaints.
 Customers queries on product features and advantageover
other brand
 Aggressivepromotes the company’s product in orderto meet
the daily weekly and monthly sales target.
 Handling cash register, Credit transaction and banking deposit
.
 Conducting training , product knowledge and roleplay .
 Updating the records ofdaily replenishmentand report.
 In charge ofreceiving and stocks transfer.
 Perform additional task as assigned by team management
Jan-2012 - Jan 2013
Receptionist /Reservation Clerk
Crowne Plaza Shiehk Zayed
 Maintaining and developing relationships with existing
customers telephonecalls and email.
 Execute sales plan
 Perform market research to asses viability ofpotential new
products and to measuresuccess ofrecent campaigns.
 Develop business strategies and achieve performancetargets.
 Preparation &delivery ofmarketing plan with in key object.
 Attend to costumers queries and provideappropriate solution.
 Develop strategies and deliver excellent sales and after sales
services to maximize sales,costumer’s satisfaction and
retention.
Aug-2011 - Jan 2012
Administrative Assistant
Holiday Inn Embassy District,Dubai

3. PersonalDetails
• Current Residency:
Dubai , United Arab Emirates
• Nationality:
Filipino
• Email:
jaquelinebabaran@yahoo.com
• Date of Birth:
Jan-09 1981
• Address:
Building Lautha, Nahda2, Dubai
• Marital Status:
Single
Training Program
• Telephone Operator Skills:
March 2015
Al Bustan Center and Residence
• Customer Service Skills:
March 2015
Al Bustan Center and Residence
• Customer Service Complain :
March 2015
Al Bustan Center and Residence
 Perform general administrative and clerical duties within the
organization
 Schedule meeting rooms and distributemeetings requests and
agendas
 Sort and handle both incoming and outgoing mails.
 Maintain documents ofgeneral office activities and business
transaction to ensure easy accessibility ofinformation.
 Maintain confidentiality and security ofproprietary
information
 Welcome the guest and address their needsin a professional
manner.
Jul-2005 - Jul 2008
Sales Coordinator
Harrison Plaza, Philippines
 Producing documents, reports and presentation.
 Making accurate, rapid cost calculation and providing clients
with quotation.
 Preparing and selling merchandise
 Recording all sales in cash register, receive payment for sales
and issue correct change
 Displaying and arranging merchandise and stuffs rotating
merchandise on a first in, first out basis
Jun-2003 - Jul 2005
Receiving Clerk
GAC - Logistics
 Assist receiving manager through clerical support functions.
 Handle and manage incoming shipments and materials
received.
 Perform and execute unloading and unpacking ofmaterials
received.
 Inspect and verify the condition ofthe materials received.
 Count and verify receivedmaterials.
 Reconcilematerials received against invoice quantities.
 Communicate discrepancies in materials receivedto the
receiving manager.
 Organize materials received for quality inspections.
 Organize and manage inventory control ofmaterials received.
 Perform and manage administrativefunctional support to the
receiving department.
EDUCATION
2003 –2007
Bachelor ofScience in Office Management - College Graduate
Pamantasan ng Lungsod ng Pasay