Majid Khokar is applying for a Senior Housekeeping Supervisor position. He has over 10 years of experience in housekeeping including his current role as Senior Housekeeping Supervisor at Grand Millennium Al Wahda Hotel in Abu Dhabi. His skills include training employees, handling guest complaints, knowledge of property management systems, and ensuring cleaning standards are followed. He is seeking to use his experience to take on positions with broader responsibilities.

1. Majid Khokar
Hospitality Housekeeping Professional
Hamdan Street Abu Dhabi, UAE
+971-56-6637571
Email : majidkhokhar3000@gmail.com
Applying for : Sr. House Keeping Supervisor
OBJECTIVE
Seeking a challenging position with a reputed Organization that will allow career growth into positions of
broader responsibilities and would like to use my previous experience and skills in a more professional
role to reach higher levels in my career.
SKILLS
 Efficient in Handling Guest Complaints.
 Excellent Skills in Training New Employees
 Strong Knowledge of Entire Housekeeping Department
 Excellent Knowledge of Opera Property Management System
 Proficient in communication skills both written and oral.
 Customer Service Oriented.
 Highly competent and can work well under pressure.
 Positive Can do Attitude
 Problem Solver and Strategic thinker
EDUCATION & LANGUAGE ABILITIES:
 Cleared Intermediate College (12th standard)
 Certificate in Office Automation MS Office, MS dos-2000 & Internet work in year 2001
Language Read Write Speak Fluent
English    
Hindi    
Arabic  x x x

2. CAREER SNAPSHOT
Grand Millennium Al Wahda Hotel
Abu Dhabi –UAE (5*)
05th May 2010 – till Present (Pre Opening Team Member)
Currently working as Sr. Housekeeping Supervisor since January 05th 2014.
Joined as Sr. Housekeeping Attendant promoted to House Keeping Supervisor.
 Provide the necessary guidance to the housekeeping attendants for the shift ahead
 Maintain constant contact with housekeeping attendants to update on room status and follow-up
for any other activities throughout the shift
 Conducts spot checks on all rooms,
 Brings best practice to the attention of department
 Consistently offer professional, friendly and engaging service
 Lead and supervise the day-to-day operation of the department to ensure service standards are
followed
 Handle Guest concerns and react quickly, logging and notifying the proper areas
 Actively participate in daily briefing, daily warm up and department meetings
 Ensure Room Attendants are informed daily about priorities in their section
 Follow departmental policies and procedures
 Report necessary maintenance items
 Follow all safety and sanitation policies
 Other duties as assigned
(Trainee) House Keeping Attendant
The Oberoi Rajvillas (5*)
Jaipur – India
February 2008 till March 2010
 Clean guest bedrooms and bathrooms
 Vacuum rooms and corridors
 Change and replenish bed linen, towels and guest amenities in line with company guidelines
 Undertake regular deep cleaning tasks
 Restock and maintain trolley on daily basis
 Dispose of waste accordingly
 Manage guest requests in a timely and efficient manner
 Comply with hotel security, fire regulations and all health and safety legislation
 Carry out lost property procedures
 Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as
per standard and immediate repairs are reported
 Assist other departments wherever necessary and maintain good working relationships

3. AREAS OF EXPERTISE:
 Preparation Inventory Reports for Executive Housekeeper..
 Preparation of all necessary reports on daily basis.
 Handling all guest queries in professional manner.
 Supervising House keeping Attendants, making sure proper standards are followed.
 Provide excellent customer service per the standards of the hotel, and assist in situations to ensure
customer satisfaction.
 Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
 Reviewing guest special requests via HOTSOS System and ensuring they are met.
 Working with all Hotel Departments to ensure we meet or exceed guest expectations.
 Coordinating with the Front Office, making sure all departures are done according to check out time and
rooms are ready and released on time.
 Expert in training new comers in preparing rooms & suites.
 Preparing Duty Roster
SKILLS:
 A confident persuasive team player able to communicate effectively across diverse cultures to
achieve exceptional business performance.
 Presentable, smart, friendly personality with good negotiation skills.
 Open-minded, flexible and adaptable personality with good analytical & problem-solving skills.
 Building a rapport with guest, this encourages trust and confidence.
 Ability to work under pressure while paying attention to detail.
ACHIEVEMENTS
 Awarded Being Guest Centered Honesty Award by Grand Millennium Al Wahda Hotel Abu
Dhabi for finding guest wallet and returning back to Guest.
 Awarded Employee of the Month for January 2012 & August 2013 by Grand Millennium Al Wahda Hotel
Abu Dhabi for my Outstanding Services Andexcellent guest comments.
REFERENCE
 Omar Mir, Duty Manager/Night Manager ,Grand Millennium Al Wahda Hotel , Abudhabi (056-
4642804)