Ganesh Avhad is applying for a front office position. He has over 5 years of experience in front office roles in Dubai and India. He is currently working as a Front Office Supervisor in Dubai. He has strong customer service skills and experience with hotel software programs. He is seeking a role where he can utilize his skills and experience to benefit an organization.

1. RESUME
GANESH. M. AVHAD
Al Barsha 1,
Behind Mall Of Emirates.
Dubai, UAE.
Mobile No.:- 971-558115844
Email: ganeshmavhad@gmail.com/ganeshmavhad@yahoo.com
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CAREER OBJECTIVE:-
To be a part of professionally managed organization where my skill set aspiration,
experience will impart optimum synergy with organization mission for mutually rewarding long
term career.
PROFESSIONAL QUALIFICATION:-
 Presently working on a very good hospitality software known as ‘Prologic first (WISH NET).
 Having very good knowledge of Opera 4.0 & 0.5 software of Hotel Management.
 Worked on IDS Fortune Next V2.0.77 & WIN HMS Version a well-known software for hotel
management.
EDUCATION QUALIFICATION:-
Course : Bachelor in Hotel & Tourism Management.
Year : 2009
University : Yashwantroa Chavan Maharashtra Open University.
Status : Successfully completed with Second division.
AREA OF INTEREST:-
 Front Office Duty Manager.
TECHNICAL QUALIFICATION:-
 Having Knowledge of Computer Basic (M S Office) and Internet.
 Successfully completed ART OF CUSTOMER DELIGHT IN HOSPITALITY.
 Good knowledge of M S Word, Excel, Power Point, Internet and MS Outlook.

2. PROFESSIONAL EXPERIENCE:-
 Presently working as a ''Front Office Supervisor’’ in IVORY Grand Hotel Apartments (215 rooms)
a Unit of HAS as Pre-opening Team. Hospitality, Al Barsha, Dubai (UAE). (From – July 2013 to till
date).
 Worked as a ''Front Office ''Sr. Executive'' in Yogi Executive Hotel (71 rooms), Navi Mumbai (India).
(From January 2013 to June 2013)
 Worked ''Front Office-Associate'' in The Savoy Crest Hotel Apartment (98 rooms), Bur Dubai (UAE).
(From November 2010 to November 2012).
 Worked ''Front Office-Associate'' in The Four Points by Sheraton (150 rooms) Navi-Mumbai.
(From June 2010 to November 2010)
 Worked ''Concierge-Associate'' in The Beatle Hotel (36 rooms), Powai (India).
(From November 2009 to June 2010).
DUTIES & RESPONSIBILITIES:-
 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is
provided to the guests.
 Ensure outstanding customer care at all times.
 Maintains a friendly, cheerful and courteous demeanour at all times.
 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of
customer satisfaction and quality service.
 Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
 Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
 Assists in handling room lock problems.
 Prepares and checks for VIP’s arrival and escorts guests to rooms.
 Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls,
enabling DND (Do Not Disturb) and paging for in-house guests.
 Cross Check all billing instructions are correctly updated.
 Performs other duties as assigned, requested or deemed necessary by management.
 Ensure Front office log book and hotel log book is always updated and actioned upon.
 Handles guest complaints and other related problems and reports on the Manager’s log book.
 Ensures safety by following guest check in and security procedures and reporting suspicious activity to
security & Manager.
 Arranging and taking care of the transportation for the adequate arrival and departure of the guest as
well as for the internal needs.
 Keep knowledge of hotel room categories, room rates, packages, promotions and other general product
knowledge necessary to perform daily duties.
 Assist all associates with questions, problems which might occur – During peak hours, be at the front
desk to ensure efficient and smooth service is provided to all customers.
 Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

3.  Takes responsibility in the absence of the Reservation Supervisor /Duty Manager / Front office
manager.
MY STRENGHTS:-
 Ability to interact with the various types of guests.
 Good team leader.
 Self-motivated and hard worker.
 Quick learner and very honest.
 Well communication skills.
 Having capability to analyze problems.
LAGNUAGE KNOWN:-
English, Hindi, Marathi & Partially Arabic.
PERSONAL DETAILS:-
Name : Ganesh M. Avhad.
Gender : Male.
Nationality : Indian.
Date of Birth : 24 Jan. 1987.
Marital Status : Single
PERSONAL DETAILS:-
Passport Number : J2270431
Issue Date : 28/07/2010
Expiry date : 27/07/2020
Place of Issue : Thane
All above statement are truth to the best of my knowledge.
Place: -
Date: -
Reference on request. (Ganesh M. Avhad)