Amina Ahmed has over 3 years of experience in front office operations and reservations. She currently works as a Senior Reservation agent at Samaya Hotel Deira in Dubai, where her responsibilities include updating rates and room bookings, arranging airport pickups, and ensuring customer inquiries are handled accurately. Previously she worked as a Telephone Operator/Reservationist at Metropolitan Palace Hotel. Amina holds a Diploma in Business Administration and various certificates in customer service, computer applications, and accounting. She is seeking new opportunities in front office or administrative roles.

1. AMINA AHMED
Cell : +971 52 2550360/+971562261720
E-mail: aminaomar25@yahoo.com
Marital Status : Married
Visa Status: Resident Visa
Date of Birth: 21.09.1984
PROFILE:
• A result oriented professional with 3 years of experience in Front Office Operations /
Reservation / Office Administration.
• Deft in providing effective resolution to customer queries and improving relationships
with them by anticipating their future requirements
• An effective communicator with strong people management, customer orientation
and presentation skills
HIGHLIGHTS
EDUCATION
• Kenya Certificate of Secondary Education (Star Sheikh Academy)
• Diploma in Business Administration – Courses Attained
• Commercial &Adm.LWA, Office ADM.
&Mgt,Hrm,theory&pract.mgtorg.theory&behavior ,managerial A/C ,economics
quantitative tech , ,human & public relation ,communication.
• Certificate in Computer application / QuickBooks, Quick typing
• Certificate in International Customer Service
•
Organization : Samaya Hotel Deira
Designation : Senior Reservation (Sep 2013 To date)
Brief job description
 To update rate and rate codes
 To follow up groups with sales five days prior arrival.
 To check if all Airport pick up are arranged.
 To update reservation & to clear tentative booking on the system.
 Checking all website booking & tally with Opera.
 To update flight details in the system
 Update pre authorization list for the next day & handover to Reception.
 To answer accurately all inquiries.
 To cancel pre authorization.
 To follow up with the daily crews list for the hotel
 Assisted sales managers in gaining customer satisfaction by performing
administrative duties relating to guest and hotel communications and sales.
 Answered phones and making sure all inquiries are handled accurately, and in a
timely, professional manner.
 Prepared hotel group details and rooming lists based on room specifications and
customer information.
 Input all reservations into the system, recording all pertinent information and
attend to inquiries, complaints and requests regarding reservations
 Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations, rates, confirmations, hotel
facilities, etc.
 Show complete product knowledge, understand rate structure and apply rate
management
Page 1
Resume Summary
Experience

2.  Maintain established filing system for all correspondence and collate reports as
required by Reservations Manager or Supervisor
 Promote and maintain good public relations and endeavors to maximize business
 Ensure all incoming calls are answered,
 Process visa request for hotel guest as per hotel policy
 Process and confirm guest room reservations made by clients on the phone, letter
or fax
Organization: Al Habtoor Hotels (, Metropolitan Palace Hotel)
Designation: Telephone Operator/Reservation
Tenure : March2011 to August 2013
Brief Job Description
 Assist in maintaining and updating telephone directories and event schedules.
 Handling Guest complains
 Assist in reporting telephone equipment or service complaints and problems.
 Places long distance and conference calls for authorized parties.
 Handle guest complaints call, routing to the duty manager or to the proper
department.
 Briefing the next shift operator regarding pending works to be done.
 To know what to do in case of fire.
 Responsible for giving wake up call to guests such as V.I.P. and airline crews.
 To accurately answer all inquiries.
 Extense working knowledge of Fidelio and opera
COMPUTER AND TECHNICAL EXPERIENCE
Operating Systems : Win 98, Win Me, Win 2000 & Win XP
Internet : Email Management, Internet Browsing
Packages : Microsoft Office (Word, Excel, Power point
PROFESSIONAL QUALIFICATION
PERSONAL AND FINANCIAL ACCOUNTING - KENYA PORTS AUTHORITY –MOMBASA
KENYA
 Personal & Manpower planning unit
 Establishment unit
 Payroll actions /Date Unit & Time card unit
 Financial Accounting Section
 Funds Control Section
 Revenue Section
TRAININGS
 Dexterously trainings attended in HR department as hr assistant Metropolitan Palace
Hotel)
 Reservations Department (Metropolitan Palace Hotel)
 Sales Coordinator – (Samaya hotel Deira)
o
Upon Request
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SKILLS
REFEREES
Experience