Sumitra Chatterjee is an Indian national seeking a position in hospitality management where she can gain experience and advance her career. She has over 5 years of experience in front desk operations at hotels in India, the UAE, and Abu Dhabi. Her education includes a B.S.C. in Hotel Management. She is fluent in English and proficient in Hindi and Bengali.

1. Sumitra Chatterjee
1/1 Kali Krishna Tagore Road, Tagore Villa, Kolkata,
700035, India (permanent home address)
Actual working overseas
Phone: Number: +971 50 1503956
Email: sumi.chatterjee90@gmail.com
Skype ID: sumitra.chatterjee2
My immediate carrier objective is to work in an international well-structured
hospitality organization where I can improve and maximize my relatively limited
professional experience in the field so far and to implement years of academic
studies in the real professional world to enhance my experience in the industry
overall.
My long term objective is to acquire all round knowledge in my chosen industry
to reach a leading position with a world renowned hospitality organization, this
objective, in my opinion, will be reached by hard work, total dedication,
additional academic study and field experience.
Professional Experience:
• Industrial Training (from 02nd
May 2011 to 30TH
September 2011)
Completed 22 weeks of INDUSTRIAL TRAINING from GRT GRAND,
CHENNAI.

2. Beach Rotana Abu Dhabi
(From 07th
March 2016 - Present time)
Working as Front Desk Associate/Receptionist/Cashier with PMS- Opera
• Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests
• Count and secure money at beginning and end of shift. Cash guests' checks,
process all payment types, vouchers, paid-outs, charges, and provide change.
• Clear departures in computer system. Coordinate with Housekeeping to track
room status and guest concerns.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a
high level of customer satisfaction through personalized service from arrival till
departure.
• Ensure guests are personally greeted by name, if known and escorted to their
room to make them feel expected and welcomed
• Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid
down systems, policies and procedures
• Demonstrate a complete understanding of the hotel’s policies, procedures and
service standards and have full knowledge of the hotel facilities and happenings
• Follow company policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.
• Speak using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships;
support team to reach common goals; listen and respond appropriately to the
concerns of employees.

3. Al Diar Siji Hotel Fujairah (UAE)
(from 25th
August 2014 to 10th
January 2016)
• Working as Front Desk Associate/Receptionist/Cashier with PMS - WISH
NET
NET Main Duties and Responsibilities
• Consistently offer professional, friendly and engaging
service
• Greet, check in and settle guest accounts while ensuring all
service standards are followed
• Assist guests regarding hotel facilities in an informative and
helpful way
• Follow department policies, procedures and service
standards
• Follow all safety policies
• Other duties as assigned
• Give training to new staff
• Handling RESERVATION also
• Novotel Visakhapatnam Varun Beach (From 11th
February 2013 to 10th
May 2014)
Worked as Front Desk Associate/Receptionist/Cashier with PMS OPERA
Summary of Responsibilities:
• Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests.
• Secure payment; activate/reissue room keys..
• Communicate to appropriate staff when guests are waiting for an available
room. Advise guest of messages.
• Clear departures in computer system. Coordinate with Housekeeping to
track room status and guest concerns.

4. • Count and secure money at beginning and end of shift. Cash guests'
checks, process all payment types, vouchers, paid-outs, charges, and
provide change.
• Perform other reasonable job duties as requested by Supervisors.
Educational History:
• Subhas Bose Institute Of Hotel Management in the year of 2012 ,
B.S.C in Hotel Management and Catering Technology
• Bharati Bhawan Girls High School (WBCHSE) in the year of 2009
Completed Higher Secondary Education
• Bharati Bhawan Girls High School (WBBSE) in the year of 2007
Passed Secondary Education
Language Ability:
• English : Fluent
• Hindi: Excellent
• Bengali: Excellent
Personal information:
• Nationality: Indian
• Date of birth: April 7th
, 1990
• Marital status: Single
• Hobbies: Playing badminton, cricket, music, travelling, football
• Contact information: as mentioned on the top above
REFERENCES:
 Mr. Amro Shaban (Night Manager)
Contact- +971501617298 E-mail-nightmanager@adsh.ae
 Mr. Syed Abdul Wasay (Sales Executive)
Contact- +971504899662 E-mail-awasay@adsh.ae