Effective communication skills presentation 1 amc
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Educational training for healthcare givers need to enhance soft skills, as well as, technical skills to communicate effeciently with their colleagues medical team, and customers. in addition, to improve the quality of the healthcare services.
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Effective communication
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective Communication Skills
The document discusses effective communication skills, defining communication as the transmission of ideas or feelings so that the sender and receiver share the same understanding. It outlines the communication process, types of communication, components of communication, and barriers to communication. It emphasizes the importance of active listening, providing tips to improve verbal and non-verbal communication skills. Mastering communication is key to professional success.
Communication Skills
The document discusses various aspects of communication including the communication process, functions of communication, key communication skills, and barriers to effective communication. It also provides tips for effective listening, giving feedback, public speaking, and presentation skills. Some of the main points covered include the importance of preparation, understanding your audience, structuring the presentation logically, handling questions confidently, and using visual aids to enhance delivery.
Effective communication presentation
This document discusses effective communication skills, including listening skills, verbal and nonverbal communication methods, and when to seek advice. It addresses the objectives of considering different communication methods, practicing listening, communicating respectfully and non-judgmentally, and knowing when to seek advice. The document also covers various topics related to communication such as the communication process, barriers to effective communication, communication skills, questioning techniques, individual differences, cultural diversity, group processes, and legal constraints. The overall goal is to understand effective communication and improve communication skills.
Communication+Skills
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
Effective communication skills
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Presentation [Full] Effective Communication Skills
The document provides an agenda and materials for a training on effective communication skills. It covers topics such as understanding communication, communication barriers, verbal and non-verbal communication, listening skills, questioning techniques, providing feedback, and networking skills. The training utilizes activities, discussions, and presentations to educate participants on best practices for clear, complete, and correct communication."
How to Improve Communication Skills, Effective Communication Skills, Soft Skills
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skillsRecommended
Effective communication
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective Communication Skills
The document discusses effective communication skills, defining communication as the transmission of ideas or feelings so that the sender and receiver share the same understanding. It outlines the communication process, types of communication, components of communication, and barriers to communication. It emphasizes the importance of active listening, providing tips to improve verbal and non-verbal communication skills. Mastering communication is key to professional success.
Communication Skills
The document discusses various aspects of communication including the communication process, functions of communication, key communication skills, and barriers to effective communication. It also provides tips for effective listening, giving feedback, public speaking, and presentation skills. Some of the main points covered include the importance of preparation, understanding your audience, structuring the presentation logically, handling questions confidently, and using visual aids to enhance delivery.
Effective communication presentation
This document discusses effective communication skills, including listening skills, verbal and nonverbal communication methods, and when to seek advice. It addresses the objectives of considering different communication methods, practicing listening, communicating respectfully and non-judgmentally, and knowing when to seek advice. The document also covers various topics related to communication such as the communication process, barriers to effective communication, communication skills, questioning techniques, individual differences, cultural diversity, group processes, and legal constraints. The overall goal is to understand effective communication and improve communication skills.
Communication+Skills
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
Effective communication skills
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Presentation [Full] Effective Communication Skills
The document provides an agenda and materials for a training on effective communication skills. It covers topics such as understanding communication, communication barriers, verbal and non-verbal communication, listening skills, questioning techniques, providing feedback, and networking skills. The training utilizes activities, discussions, and presentations to educate participants on best practices for clear, complete, and correct communication."
How to Improve Communication Skills, Effective Communication Skills, Soft Skills
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skillsWorkplace Communication Generic
Communication in the workplace is all to often ignored. We all assume we know how to do it well even though it's the simple things we forget to do. This slide set is a breakdown of the important aspects of communication.
Effective Communication At Workplace
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.
Effective communication
This document discusses communication, communication skills, and the communication process. It defines communication as transmitting information from one person to another without alteration and involves the exchange and development of ideas. It describes communication skills as the tools used for effective communication despite differences in culture, language, age, experience, and styles. The communication process is explained as involving six components: a sender who creates a message, encoding to convert the message, a message being communicated, a channel or method of transmission, decoding by the receiver, and feedback from the receiver to the sender.
Basic communication skills
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Effective meeting skills resentation
The document provides tips for effective meeting skills including managing time, facilitating meetings, preparing agendas, deciding meeting times, evaluating meetings, and following up on decisions. It discusses different types of meetings like problem-solving, informational, and brainstorming meetings. It also provides tips for developing comprehensive agendas, managing time, improving meetings through evaluation and follow up, and setting ground rules for success.
Communication Skill
The document discusses effective communication skills. It provides facts about muscles used for communication and defines communication as transmitting information between people through words and actions. The document outlines different types of communication, barriers to effective communication, and techniques to improve listening skills such as paraphrasing, summarizing, and asking open-ended questions. It emphasizes the importance of communication skills for success and provides tips for improving communication abilities.
Communication
This document discusses effective communication skills. It defines communication as transmitting information from one person to another through meaningful interaction. The communication process involves a sender encoding a message that is sent through a medium, received and decoded by the receiver, with potential barriers in between. Barriers to communication include noise, inappropriate mediums, assumptions, emotions, language differences, and distractions. Active listening is emphasized as an important skill. Tips are provided for improving verbal communication through clarity, repetition, attention to the speaker, and avoiding distractions. Body language, reading, interacting with others, and presentation of self are also discussed as ways to strengthen communication abilities.
Effective communication in the workplace
After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to improve communication and how to increase the chance of high customer satisfaction.
Effective Communication Skills
The document discusses effective communication skills. It covers defining communication, the communication process, barriers to communication, listening vs hearing, verbal and nonverbal communication, body language, personal space, and tools for effective communication such as being positive, a good listener, using clear pronunciation, and respecting others. The key aspects of communication covered are listening, speaking clearly, overcoming barriers, and ensuring messages are understood by both the sender and receiver.
Effective communication skills
This document discusses the importance of communication skills for personal and professional success. It notes that communication is essential in everyday life for expressing ideas, sharing information, teaching, and more. At work, effective communication is key as employers seek strong communicators and over 500 executives link such skills to career achievement. While some may think writing is not important in certain roles, the document explains that various forms of writing are often still required in jobs. It also outlines different types of organizational communication like internal/external operational communication and personal communication, providing examples of each. Finally, it describes formal and informal communication networks within companies.
Improving your communication skills
Having good communication skills is essential for effective teaching. The document provides guidelines for teachers to improve communication with students, including being an active listener, using non-judgmental language, communicating clearly and briefly, and serving as a model of honesty. It also outlines the steps of the communication process, including planning messages, understanding the audience, choosing the right channel, and providing feedback. Implementing regular communication with students and parents can help teachers develop strong relationships based on effective communication skills.
Effective Communication
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
Effective Communications Skills
This document discusses effective communication skills. It defines communication as the transmission of information from one person to another, where the recipient understands the meaning. The most effective communication ensures the intended message is conveyed as closely as possible. Barriers to effective communication include lying, perceptions, emotions, and poor listening. Principles for effective communication include keeping information concise, ensuring understanding through feedback, using two-way communication, and recognizing that different people can interpret information differently. Non-verbal communication such as body language, eye contact, and tone of voice also impact how a message is received. Effective listening is important for communication and involves focusing fully on the speaker without interrupting.
Effevtive workplace communication
Communication is the exchange of information through words, sounds or behaviors to express ideas, thoughts or feelings. Effective communication requires understanding who to communicate with, their needs, and how to convey the appropriate amount of information in a way they can understand. Barriers like cultural differences must be considered, and the message should be clear, concise and adapted to the listener's perspective. Providing and receiving feedback is important to ensure understanding and improve future communication.
Effective Communication
Effective communication involves transmitting information from a source to a receiver through various channels and feedback. The key functions of communication are control, motivation, emotional expression, and information sharing. Effective communication skills include listening skills, providing feedback, and strong presentation abilities. Presentation skills require thorough preparation, structuring content for the audience, an engaging opening and closing, use of visual aids, and handling questions confidently.
HOW TO MASTER GOOD COMMUNICATION SKILLS AND CONFIDENCE
To make people recognize that communication is an essential tool for being a success in any chosen commerce field. Communication is also an important tool for thinking, speaking and getting things done.
Motto: Be Brief, Be Sincere, Be Seated!
Effective communication skills- introduction
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
Effective communication Skills for Everyone
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
Effective Workplace Communication: Preview
Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. Even individuals who believe they are good communicators often struggle with difficult conversations. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar.
In this seminar, you will learn:
Principles of interpersonal communication
Types of communication and the significance of each type
Effective communication skills
How to effectively manage difficult conversations
Effective approaches to giving and receiving feedback
Barriers to communication and how to overcome them
Who will benefit from this seminar?
All levels of employees and management.
Visit www.starleadership.us to engage a Star Leadership Coach or order this seminar.
Communication Skills And Techniques
The document discusses communication skills and techniques. It introduces Karen Kotler Darmon and her philosophy on communication. Some key points made include:
- Communication is about being heard and understood by the receiver, so one must tailor their language and messages to the audience.
- There are techniques to develop like active listening, reformulation, matching, and cooperation communication to improve how messages are delivered.
- Matching techniques like finding common ground and using compliments can help create rapport with others. Developing one's communication style is also discussed.
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The document discusses transitive verbs, which are verbs that take direct objects. It provides the example of the sentence "I baked some cookies" to illustrate a transitive verb with an object. It then gives examples of sentences and asks the reader to identify whether they contain transitive or intransitive verbs. Finally, it asks the reader to identify a sentence that uses a transitive verb, providing the answer that sentence b "Cody passed the book to Paul" is transitive.
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Workplace Communication Generic
Communication in the workplace is all to often ignored. We all assume we know how to do it well even though it's the simple things we forget to do. This slide set is a breakdown of the important aspects of communication.
Effective Communication At Workplace
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.
Effective communication
This document discusses communication, communication skills, and the communication process. It defines communication as transmitting information from one person to another without alteration and involves the exchange and development of ideas. It describes communication skills as the tools used for effective communication despite differences in culture, language, age, experience, and styles. The communication process is explained as involving six components: a sender who creates a message, encoding to convert the message, a message being communicated, a channel or method of transmission, decoding by the receiver, and feedback from the receiver to the sender.
Basic communication skills
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Effective meeting skills resentation
The document provides tips for effective meeting skills including managing time, facilitating meetings, preparing agendas, deciding meeting times, evaluating meetings, and following up on decisions. It discusses different types of meetings like problem-solving, informational, and brainstorming meetings. It also provides tips for developing comprehensive agendas, managing time, improving meetings through evaluation and follow up, and setting ground rules for success.
Communication Skill
The document discusses effective communication skills. It provides facts about muscles used for communication and defines communication as transmitting information between people through words and actions. The document outlines different types of communication, barriers to effective communication, and techniques to improve listening skills such as paraphrasing, summarizing, and asking open-ended questions. It emphasizes the importance of communication skills for success and provides tips for improving communication abilities.
Communication
This document discusses effective communication skills. It defines communication as transmitting information from one person to another through meaningful interaction. The communication process involves a sender encoding a message that is sent through a medium, received and decoded by the receiver, with potential barriers in between. Barriers to communication include noise, inappropriate mediums, assumptions, emotions, language differences, and distractions. Active listening is emphasized as an important skill. Tips are provided for improving verbal communication through clarity, repetition, attention to the speaker, and avoiding distractions. Body language, reading, interacting with others, and presentation of self are also discussed as ways to strengthen communication abilities.
Effective communication in the workplace
After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to improve communication and how to increase the chance of high customer satisfaction.
Effective Communication Skills
The document discusses effective communication skills. It covers defining communication, the communication process, barriers to communication, listening vs hearing, verbal and nonverbal communication, body language, personal space, and tools for effective communication such as being positive, a good listener, using clear pronunciation, and respecting others. The key aspects of communication covered are listening, speaking clearly, overcoming barriers, and ensuring messages are understood by both the sender and receiver.
Effective communication skills
This document discusses the importance of communication skills for personal and professional success. It notes that communication is essential in everyday life for expressing ideas, sharing information, teaching, and more. At work, effective communication is key as employers seek strong communicators and over 500 executives link such skills to career achievement. While some may think writing is not important in certain roles, the document explains that various forms of writing are often still required in jobs. It also outlines different types of organizational communication like internal/external operational communication and personal communication, providing examples of each. Finally, it describes formal and informal communication networks within companies.
Improving your communication skills
Having good communication skills is essential for effective teaching. The document provides guidelines for teachers to improve communication with students, including being an active listener, using non-judgmental language, communicating clearly and briefly, and serving as a model of honesty. It also outlines the steps of the communication process, including planning messages, understanding the audience, choosing the right channel, and providing feedback. Implementing regular communication with students and parents can help teachers develop strong relationships based on effective communication skills.
Effective Communication
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
Effective Communications Skills
This document discusses effective communication skills. It defines communication as the transmission of information from one person to another, where the recipient understands the meaning. The most effective communication ensures the intended message is conveyed as closely as possible. Barriers to effective communication include lying, perceptions, emotions, and poor listening. Principles for effective communication include keeping information concise, ensuring understanding through feedback, using two-way communication, and recognizing that different people can interpret information differently. Non-verbal communication such as body language, eye contact, and tone of voice also impact how a message is received. Effective listening is important for communication and involves focusing fully on the speaker without interrupting.
Effevtive workplace communication
Communication is the exchange of information through words, sounds or behaviors to express ideas, thoughts or feelings. Effective communication requires understanding who to communicate with, their needs, and how to convey the appropriate amount of information in a way they can understand. Barriers like cultural differences must be considered, and the message should be clear, concise and adapted to the listener's perspective. Providing and receiving feedback is important to ensure understanding and improve future communication.
Effective Communication
Effective communication involves transmitting information from a source to a receiver through various channels and feedback. The key functions of communication are control, motivation, emotional expression, and information sharing. Effective communication skills include listening skills, providing feedback, and strong presentation abilities. Presentation skills require thorough preparation, structuring content for the audience, an engaging opening and closing, use of visual aids, and handling questions confidently.
HOW TO MASTER GOOD COMMUNICATION SKILLS AND CONFIDENCE
To make people recognize that communication is an essential tool for being a success in any chosen commerce field. Communication is also an important tool for thinking, speaking and getting things done.
Motto: Be Brief, Be Sincere, Be Seated!
Effective communication skills- introduction
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
Effective communication Skills for Everyone
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
Effective Workplace Communication: Preview
Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. Even individuals who believe they are good communicators often struggle with difficult conversations. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar.
In this seminar, you will learn:
Principles of interpersonal communication
Types of communication and the significance of each type
Effective communication skills
How to effectively manage difficult conversations
Effective approaches to giving and receiving feedback
Barriers to communication and how to overcome them
Who will benefit from this seminar?
All levels of employees and management.
Visit www.starleadership.us to engage a Star Leadership Coach or order this seminar.
Communication Skills And Techniques
The document discusses communication skills and techniques. It introduces Karen Kotler Darmon and her philosophy on communication. Some key points made include:
- Communication is about being heard and understood by the receiver, so one must tailor their language and messages to the audience.
- There are techniques to develop like active listening, reformulation, matching, and cooperation communication to improve how messages are delivered.
- Matching techniques like finding common ground and using compliments can help create rapport with others. Developing one's communication style is also discussed.
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Next, we will delve into the fundamentals of effective communication. This includes developing verbal communication skills such as speaking clearly, using an appropriate tone and volume, and minimizing filler words. We will also examine the impact of nonverbal cues, including body language and facial expressions, and how they can reinforce or undermine our spoken messages.
Navigating conflict is an inevitable part of interpersonal relationships, so we will explore constructive conflict resolution strategies. These include active listening, finding common ground, compromising, and using non-accusatory language. By approaching conflicts with empathy and a problem-solving mindset, we can turn them into opportunities for growth and stronger connections.
Emotional intelligence is a critical component of interpersonal effectiveness. We will define emotional intelligence and its key elements, such as self-awareness, self-regulation, and social skills. Understanding and managing our own emotions, as well as those of others, can significantly enhance our ability to build meaningful relationships.
Finally, we will discuss the importance of building rapport. Strategies for developing rapport include finding common interests, demonstrating genuine interest in others, and adapting our communication style to the individual. Strong rapport fosters trust, cooperation, and more fulfilling interpersonal connections.
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Business Communication.pptx
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
Effective Organisational Communication
This document discusses effective organizational communication. It begins by outlining the communication process, including the source encoding a message, choosing a channel to send it through, the receiver decoding the message, and feedback. It then covers forms of communication like oral, written, and nonverbal. Direction of communication in organizations can be vertical or lateral. Organizational communication can occur through formal and informal networks. Barriers to communication and the results of communication failures are also examined. The document concludes with principles for good information and discusses whether perfect communication is attainable.
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Therapeutic comm and counseling
This document discusses therapeutic communication and counseling for critically ill patients. It outlines the importance of effective communication between healthcare professionals and patients/families. Poor communication can negatively impact family satisfaction and psychological outcomes. The document then describes various aspects of the counseling process, including establishing trust and empathy, exploring problems, generating alternatives, and evaluating progress. The goals are to help patients and families cope with difficult medical situations and make positive decisions. Barriers to counseling like time constraints and lack of awareness are also mentioned. Overall, the document advocates for nurses to engage in respectful, active listening to understand patients' needs and facilitate better communication during critical illness.
Communication and leadership By Mr. Ranjeet H. Bhosale
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effective communication.
The document discusses effective communication and its importance. It defines effective communication as communication that produces the intended result. It outlines the 7Cs of effective communication as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Barriers to effective communication include lack of listening skills, cultural insensitivity, and not checking for understanding. The document emphasizes the importance of listening in communication and provides techniques for active listening such as paraphrasing, summarizing and asking questions.
Effective Styles of Communication – Learning to Work
The document discusses effective communication strategies and techniques for working in teams, including defining communication, discussing different communication styles and personality types, barriers to effective communication, and the importance of professionalism, diversity, listening skills, and cooperation between different departments to ensure positive patient and employee outcomes. The focus is on how to improve communication, resolve conflicts, and promote teamwork through understanding different perspectives, maintaining an open dialogue, and working towards common goals.
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This document provides an overview of effective communication principles for nursing. It defines communication and discusses the communication process. Key aspects of effective communication highlighted include having clear lines of communication, concise messaging, and feedback. The document also covers types of communication channels, principles for choosing words, listening skills, and non-verbal communication factors like eye contact and posture.
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Effective communication skills presentation 1 amc
- 1. EFFECTIVE COMMUNICATION WAFA AL-AHMED BSC, PGD, MLS(ASCP) CM SENIOR QUALITY ASSURANCE OFFIC ARABIC MEDICAL CENTER WALAHMAD@AMC-HOSPITAL.COM
- 3. AIM How to Communicate Effectively in Workplace
- 4. OBJECTIVES • What is Communication? • What is effective communication • Process & Equation for Communication • Importance of Effective Communication • How to Communicate Effectively • Barriers for effective communication • How to Improve communication skills • How to create effective communication skills
- 5. WHAT IS COMMUNICATION The process of communication is what allows us to interact with other people, in order to, exchange knowledge, experiences, ideas and information with others, whether by speaking, writing, or behaviors.
- 6. SITUATION •Med tech received blood unit without registration or writing on the communication book.
- 7. WHAT IS EFFECTIVE COMMUNICATION Effective Communication Understand own & others emotions & intentions Two Way Street Non-verbal Communication Engaged Listening Mange Stress Improve Teamwork Decision Making Problem Solving
- 8. Effective communication enables you to communicate negative or difficult messages without creating conflict or destroying trust
- 9. PROCESS OF COMMUNICATION Sender Receiver Receiv er Sender
- 10. THE COMMUNICATION EQUATION What You Hear 40% What You See or Feel 50% •Words 10%
- 11. IMPORTANCE OF EFFECTIVE COMMUNICATION •75% of employee time spent in communicating •Organizational success based on effective communication •Most of problems in organization are due to poor communication
- 12. POOR COMMUNICATION POOR PERFORMANCE •Negative outcomes •Errors •Decrease productivity •Lower morale •Confusion •Dissatisfaction
- 13. HOW TO COMMUNICATE EFFECTIVELY •Never Personalize Criticism •Understand the Situation •Be Understanding •Learn From Your Mistakes
- 15. Barriers to effective communication Language Distraction Lack of interest Discomfort With the topic Too many questions Time Disability Noise Put down Stress Negative body language Lack of focus
- 16. Effective Communication Skills Eye contact Silence Checking for understanding Smiling face Summarizing Encourage to continue
- 17. HOW TO IMPROVE COMMUNICATION SKILLS •Listening •Empathy •Patience •Clarity •Positivity
- 18. EFFECTIVE LISTENING • Give attention- Look interested • Avoid interrupting- Get involved • Respect right to share • Test your understanding- Summarize • Inhibit emotional responses • Pay attention to non-verbal messages • Neutralize your feelings
- 19. EMPATHY
- 24. SITUATION •Med tech received blood unit without registration or writing on the communication book.
- 25. SITUATION •Role play to call the doctor or nurse with a critical value.
- 26. PROCESS • 1.introduce your self • 2.dectate patient name • 3.dectate the patient ID slowly • 4.dectate the critical value slowly • 5.ask for the receiver name • 6.ask the nurse to recite the name & critical value To make sure that the message delivered & received correctly
- 27. OBJECTIVES • What is Communication? • What is effective communication • Process & Equation for Communication • Importance of Effective Communication • How to Communicate Effectively • Barriers for effective communication • How to Improve communication skills • How to create effective communication skills
- 28. Thank you