The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
VCONNECT OR ICONNECT: Power of Interpersonal SkillsBhanu Arora
Effective interpersonal skills are crucial for success in both our personal and professional lives. This presentation will explore key interpersonal skill areas and provide strategies for enhancing these capabilities.
We will begin by discussing the importance of active listening. Active listening involves fully focusing on the speaker, asking clarifying questions, paraphrasing to confirm understanding, and avoiding interruptions. By practicing active listening, we demonstrate respect, build trust, and gain a deeper comprehension of others' perspectives.
Next, we will delve into the fundamentals of effective communication. This includes developing verbal communication skills such as speaking clearly, using an appropriate tone and volume, and minimizing filler words. We will also examine the impact of nonverbal cues, including body language and facial expressions, and how they can reinforce or undermine our spoken messages.
Navigating conflict is an inevitable part of interpersonal relationships, so we will explore constructive conflict resolution strategies. These include active listening, finding common ground, compromising, and using non-accusatory language. By approaching conflicts with empathy and a problem-solving mindset, we can turn them into opportunities for growth and stronger connections.
Emotional intelligence is a critical component of interpersonal effectiveness. We will define emotional intelligence and its key elements, such as self-awareness, self-regulation, and social skills. Understanding and managing our own emotions, as well as those of others, can significantly enhance our ability to build meaningful relationships.
Finally, we will discuss the importance of building rapport. Strategies for developing rapport include finding common interests, demonstrating genuine interest in others, and adapting our communication style to the individual. Strong rapport fosters trust, cooperation, and more fulfilling interpersonal connections.
By the end of this presentation, you will have a comprehensive understanding of essential interpersonal skills and practical techniques for enhancing these capabilities in your personal and professional life.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Historical Perspective, Research in Higher Education
Vincent Carpentier
UCL Institute of Education, University College London, London, UK
Synonyms
The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
Introduction
The engagement with history is an important feature of research in higher education, which has taken various forms and has been driven by various rationales (Lowe 2009). The variety of objectives, methodologies and interpretations is precisely what made the contribution of the historical dimension to the understanding of higher education so valuable although it has not come without its challenges.
Past present and future
Many factors explain why universities alongside other forms of higher education have always been the objects of a strong historical attention. To start with, Hammerstein reminds us that “European universities are the oldest surviving European institutions with the exception of the catholic Church” (1996, p.113).
Past and present
Although the historical perspective often confirms its strong potential to enrich the understanding of higher education, it does not escape from the key debates about the various conceptions of the role of history and its potential uses and misuses. Such debates question whether the use of history to inform the present is desirable or even feasible. The risk of presentism has been debated within most historical fields and the history of higher education is no exception (Hutcheson, 2010). Such controversies had the merits to sound a note of caution for those seeking to conduct or read historical research in higher education. First of all, they remind us of the intrinsic value of historical research in higher education and that “it was perfectly possible for historical explanations to be pursued for its own sake without reference to the claims of social relevance” (Tosh, p. 47). They also incite those seeking to link past and present to be mindful of the danger of a presentist view of history and its consequences in terms of misinterpretations or anachronisms. Those are problematic issues not only in relation to the validity of historical findings but also in relation to the ways findings “travel”, and can sometimes be decontextualized as part of an instrumental and selective use of history by media and policy circles. Acknowledging those limitations does not weaken but strengthens a reasoned approach of history seeking to inform the present. This effort of contextualisation is an integral part of a necessary productive engagement of historians with public policy (Szreter, 2011, p. 222).
2
Periodisations
The difficulty to make sense of such a long history is reflected by the variety of offered historical periodisations of higher education, which mirror the differences in the lens and the thematic chosen. The starting point of such periodization has also always been a recurrent issue. Many researchers like Perkin identified the ri
VCONNECT OR ICONNECT: Power of Interpersonal SkillsBhanu Arora
Effective interpersonal skills are crucial for success in both our personal and professional lives. This presentation will explore key interpersonal skill areas and provide strategies for enhancing these capabilities.
We will begin by discussing the importance of active listening. Active listening involves fully focusing on the speaker, asking clarifying questions, paraphrasing to confirm understanding, and avoiding interruptions. By practicing active listening, we demonstrate respect, build trust, and gain a deeper comprehension of others' perspectives.
Next, we will delve into the fundamentals of effective communication. This includes developing verbal communication skills such as speaking clearly, using an appropriate tone and volume, and minimizing filler words. We will also examine the impact of nonverbal cues, including body language and facial expressions, and how they can reinforce or undermine our spoken messages.
Navigating conflict is an inevitable part of interpersonal relationships, so we will explore constructive conflict resolution strategies. These include active listening, finding common ground, compromising, and using non-accusatory language. By approaching conflicts with empathy and a problem-solving mindset, we can turn them into opportunities for growth and stronger connections.
Emotional intelligence is a critical component of interpersonal effectiveness. We will define emotional intelligence and its key elements, such as self-awareness, self-regulation, and social skills. Understanding and managing our own emotions, as well as those of others, can significantly enhance our ability to build meaningful relationships.
Finally, we will discuss the importance of building rapport. Strategies for developing rapport include finding common interests, demonstrating genuine interest in others, and adapting our communication style to the individual. Strong rapport fosters trust, cooperation, and more fulfilling interpersonal connections.
By the end of this presentation, you will have a comprehensive understanding of essential interpersonal skills and practical techniques for enhancing these capabilities in your personal and professional life.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Historical Perspective, Research in Higher Education
Vincent Carpentier
UCL Institute of Education, University College London, London, UK
Synonyms
The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
Introduction
The engagement with history is an important feature of research in higher education, which has taken various forms and has been driven by various rationales (Lowe 2009). The variety of objectives, methodologies and interpretations is precisely what made the contribution of the historical dimension to the understanding of higher education so valuable although it has not come without its challenges.
Past present and future
Many factors explain why universities alongside other forms of higher education have always been the objects of a strong historical attention. To start with, Hammerstein reminds us that “European universities are the oldest surviving European institutions with the exception of the catholic Church” (1996, p.113).
Past and present
Although the historical perspective often confirms its strong potential to enrich the understanding of higher education, it does not escape from the key debates about the various conceptions of the role of history and its potential uses and misuses. Such debates question whether the use of history to inform the present is desirable or even feasible. The risk of presentism has been debated within most historical fields and the history of higher education is no exception (Hutcheson, 2010). Such controversies had the merits to sound a note of caution for those seeking to conduct or read historical research in higher education. First of all, they remind us of the intrinsic value of historical research in higher education and that “it was perfectly possible for historical explanations to be pursued for its own sake without reference to the claims of social relevance” (Tosh, p. 47). They also incite those seeking to link past and present to be mindful of the danger of a presentist view of history and its consequences in terms of misinterpretations or anachronisms. Those are problematic issues not only in relation to the validity of historical findings but also in relation to the ways findings “travel”, and can sometimes be decontextualized as part of an instrumental and selective use of history by media and policy circles. Acknowledging those limitations does not weaken but strengthens a reasoned approach of history seeking to inform the present. This effort of contextualisation is an integral part of a necessary productive engagement of historians with public policy (Szreter, 2011, p. 222).
2
Periodisations
The difficulty to make sense of such a long history is reflected by the variety of offered historical periodisations of higher education, which mirror the differences in the lens and the thematic chosen. The starting point of such periodization has also always been a recurrent issue. Many researchers like Perkin identified the ri
Communication is key! Do you know the difference between hearing and listening? This presentation offers information on how a little adjustment to your communication styles can have a huge impact.
Coaching skills can help people maximize their strengths and increase responsibility, accountability, creativity and resourcefulness to overcome challenges and achieve results. The primary coaching skills presented in this interactive presentation will focus on the principles of a coaching conversation, listening, the art of asking curious questions, leading cultural change, and how to promote responsibility and accountability to support people to elicit their own solutions and strategies and take action to implement these solutions.
Speaker:
Callie Bland, Executive Coach, RN and CEO, Coach Callie Consulting
"The genius of communication is the ability to be both totally honest and totally kind at the same time." -John Powell.
Communication is the core of relationships between staff members, and completely changes the environment of the center. This course will help pinpoint communication struggles and how you communicate as a director to improve the productivity and dynamic of your center.
Measuring outsourced services for your successConformato
Райан Гибсон - опытный заказчик и знает, как аутсорсить разработку и маркетинг в разные локации мира.
14 апреля на Conformato Conference 2015 он представил доклад о том, какими качествами должен обладать подрядчик, как стоит построить коммуникацию. Также поделился советами о том, как можно настроить взаимодействие на разных этапах проекта.
Прошло только 4 доклада из 15. Регистрация открыта по 1 мая. БЕСПЛАТНО
=http://goo.gl/WfSJzU=
Communication is key! Do you know the difference between hearing and listening? This presentation offers information on how a little adjustment to your communication styles can have a huge impact.
Coaching skills can help people maximize their strengths and increase responsibility, accountability, creativity and resourcefulness to overcome challenges and achieve results. The primary coaching skills presented in this interactive presentation will focus on the principles of a coaching conversation, listening, the art of asking curious questions, leading cultural change, and how to promote responsibility and accountability to support people to elicit their own solutions and strategies and take action to implement these solutions.
Speaker:
Callie Bland, Executive Coach, RN and CEO, Coach Callie Consulting
"The genius of communication is the ability to be both totally honest and totally kind at the same time." -John Powell.
Communication is the core of relationships between staff members, and completely changes the environment of the center. This course will help pinpoint communication struggles and how you communicate as a director to improve the productivity and dynamic of your center.
Measuring outsourced services for your successConformato
Райан Гибсон - опытный заказчик и знает, как аутсорсить разработку и маркетинг в разные локации мира.
14 апреля на Conformato Conference 2015 он представил доклад о том, какими качествами должен обладать подрядчик, как стоит построить коммуникацию. Также поделился советами о том, как можно настроить взаимодействие на разных этапах проекта.
Прошло только 4 доклада из 15. Регистрация открыта по 1 мая. БЕСПЛАТНО
=http://goo.gl/WfSJzU=
From presentations to sales pitches, storytelling can help your teams in all aspects of their career, no matter what industry you are in. This PPT will show them how they can become great storytellers by choosing the most effective stories from their life or career, and presenting them in an engaging and impactful way.
Business emails are a pillar of modern communication. On any given day.
While we send a lot of emails, many of them are not effective. Everyone’s inbox holds those difficult to read or process emails, hanging around because the recipient is unclear on how to reply or act. Don’t let that happen to your business emails. Etiquette, style, and format are essential to writing emails that get results.
This PPT will highlight best practices and walk you through an effective business email, step-by-step
The 7 Cs provide a checklist for making sure that
your meetings, business emails, conference calls, reports,
and presentations are well constructed and clear
– so your audience gets your message.
The 7 Cs provide a checklist for making sure that
your meetings, business emails, conference calls, reports,
and presentations are well constructed and clear
– so your audience gets your message.
Do you ever get lost while organizing your message,
or struggle to identify what your audience truly
needs to know? There are so many factors to
consider during preparation and presentation that
it’s easy to forget an important point.
You can apply the Communication Cycle
to any situation where communication is
involved, but you’ll likely find it most useful for
preparing and delivering important or complex
communications, such as team or organizational
emails, marketing materials, and presentations
The Communication Cycle is a six-step process
for organizing and presenting a message
effectively. You can apply it in all situations that
involve communication, and it’s most useful for
important or complex communications.
Because effective communication is so vital,
the advantage of this process is in its cyclical
nature. You organize, present, receive feedback,
and improve your communication, so that next
time you’re able to communicate even more
effectively
85 % of the job success comes from having well developed soft skills and people skills.
In today's competitive world, soft skills are an essential part of the skills toolkit. With millions of people having the same qualifications, the one thing that sets them apart is soft skills.
Summary writing is the process of shortening a long text by only highlighting the main ideas and information of the text.
summarizing improves reading skills as students pick out the main ideas of a reading; it also helps with vocabulary skills as students paraphrase a reading, altering the vocabulary and grammar
Punctuation is the system of signs or symbols given to a reader to show how a sentence is constructed and how it should be read. Sentences are the building blocks used to construct written accounts. They are complete statements. Punctuation marks for business writing show how the sentence should be read and makes the meaning clear.
Hence, it is important to note that every sentence that is a part of business writing should include at least a capital letter at the start, and a full stop, exclamation mark or question mark at the end. This basic system indicates that the sentence is complete.
Key to the success in Business is effective communication .
Effective communication is more than just conveying a certain message to the other person, it is the practical understanding and must carry the potential to make the other person understand the essence and idea behind a message.
Emotional intelligence is an essential soft skill that will help business leaders increase profits , build and nurture client base in understanding clients /customers .
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
2. Objective in Communication
In communication if the objective is clear the communication becomes easy and
effective.
Ex: Compulsory meeting tomorrow at 9am
Ex.(objective): Meeting tomorrow at 9am for the discussion of new systems policy.
3. Speaking & Expressing Plan
1. Plan the Content (C’s of Communication)
2. Structure it according to the need and situation
3. Plan the Message Delivery
4. Barriers while Expressing
5. How to overcome Barriers
6. Give and Receive Feedback
7. Focus on Positive Mirroring
4. Communication - Meaning
• Communication is a dynamic process…
• through this process we convey a thought or feeling to someone else.
• how it is received depends… on a set of events, stimuli, that person is
exposed to…
5. Why Communication is Important? How will it help you?
• Anticipate Problems
• Make Decisions
• Coordinate Workflow
• Supervise others
• Develop Relationships
• Manage Knowledge, Ideas & Creativity
• Create a Clear Vision and Energize employees
• Promote Products & Services
Importance of Communication in Business
At some point you will encounter people or customer who are rude or difficult to communicate with . In
those instances, it is more important than ever to demonstrate professionalism.
6. Why we don’t Communicate?
• We are Shy.
• We have fear. (Fear of Rejection…fear of getting hurt…fear of hurting someone…fear of losing
someone)
• Ego (Why Should I?)
• Arrogance (I know everything)
• Ignorance (I don’t need that)
• I am elder or senior or bigger or having more experience.
• Presumptions or assumptions
Barriers in Communication (from Sender)
• Attitude (ignoring the situation, expectancies and interests of listener)
• Unwillingness to say things differently
• Unwillingness to relate to others differently
• Unwillingness to learn new approaches
• Lack of Self-Confidence
• Authority / Status / Senior / Environment
• Lack of 3 E’s – Energy, Enthusiasm , Excitement
7. • Disagreement between verbal and non-verbal messages
• Voice quality, tone, gestures
• Past Experience
• Negative Self Image
• Lack of Feedback
• Language and Vocabulary Level
• Lack of Self Awareness
• Lack of Motivation and Training
Barriers in Communication (RECEIVER)
• Poor Listening Skills
• Flaws in the Listening Process
• Selective Attention, Perception and Retention
• Misinterpretation of words / gestures
• Lack of Interest in the Topic/Subject discussed
• Attitude
• Unwillingness to relate to others differently
• Rebuttal Instincts
• Personal Value System
• Past Experience
• Ego
8. External Barriers in Communication
• Physical barriers
• the distance between people
• Environment barriers
• The venue
• The effect of noise
• Temperature in the room
• Process barriers:
• Encoding
• Decoding
• Transmission
• Time, Place and Space
• Cultural, Status, Education
• Audio – Visuals - PAS
9. Perception Barriers in Communication
People don't always do things, see things, or express themselves in the same ways that we do
Hidden Assumptions
Beliefs
Prejudice or Pre-judgments
Misunderstandings
The results are often negative and at times disastrous for teams trying to work productively
together.
10. Gateway to Business Communication
• Barriers removed is a GATEWAY created.
• Effective Business Communication is about Connecting to the other person.
• Treat others with respect and dignity.
• Often, your positive communication will take the other person by surprise and soften their attitude.
The Communication Process needs to be Articulated well..
• The Articulation Process
• Articulation Skills
• Major Barrier: Common Beliefs and Attitudes Impact on Articulation
• Listening Skills
• Observing Skills
• Giving Feedback
11. The Impact of Questions
• Appreciate how learning to ask positive question can improve team
effectiveness.
• Recognize that asking questions is a communications skill, just like
speaking clearly or listening effectively.
• Develop the ability to use inflection, phrasing, and timing to ask positive
questions.
• How To Ask Positive Questions
• Employees who can properly ask questions will deal better with all
colleagues throughout the entire organization
12. Talking, Persuading and Influencing Tools
• Giving Effective Praise that portrays sincerity and generates motivation and
enthusiasm.
• Delivering Criticism without creating confrontation and conflict
• Conducting or participating in effective Performance Review sessions
• Conducting or participating in an effective Interview for a new job or promotion
• Making an Apology that touches the heart and convinces the mind.
• Asking Effective Questions to probe for facts and provoke for ideas.
• Arguing without Offending
• Communicating to Build Rapport and Create Trust
• Communicating to Create Collaboration and Engagement
• Communicating to Resolve Conflict and Reach Agreement
13. GIVING FEEDBACK
• Express what you think and feel, using “I” statement and the 7 C’s
• Be open, direct, honest, appropriately at the right time, without feeling
guilt or emotional
• Avoid blaming, complaining, criticizing
• Do not react
• Describe the behavior, not the person.
• Envision the future and turn it into a conversation
• Ask, don't tell;
• Turn statements into questions to involve and inspire
14. ABCR model of giving Feedback
Action, what happened
Bring out your feeling, how you think & feel
Clarify the consequence
Recommend alternative suggestions
