2. Communication within the Workplace
▪ Types of communication
▪ Recognizing the different types of communication
▪ Who does the communication, how and why
▪ Communication on all levels
▪ Impression at the point of contact and exit
▪ Listening as part of communicaton
3. Communication within the Workplace
▪ It is essential to communicate
and to communicate effectively
▪ Communication is a vital part of
everyday life, especially in the
medical field
Group A Group B
Class 1 82 95
Class 2 76 88
Class 3 84 90
4. It is critical to be able to communicate amongst:
▪ Coworkers
▪ Physicians
▪ Visitors
▪ Families
Step 3
Task Description Task Description
Step 2
Task Description Task Description
Step 1
Task Description
7. Recognize the
different types of
communication
necessary for each
contact to eliminate
errors and improper
diagnosis.
• What do I need to communicate with
the lungs?
• Who am I communicating with?
8. • Health care professionals have strange ways of getting
and receiving messages .
9. Getting and receiving messages
Example:
Writing on paper towels until a more
formal documentation can take place.
10. Diversity has become
prevalent in the
workplace therefore it
is essential to ensure
accurate and sound
communication.
Be alert!
Be respectable
11.
12. Respiratory Therapy
is a career that
requires
multitasking,
therefore, safety can
be an issue.
Example:
Sometimes the message may
not be passed to the next care
giver.
13. Dr. Jaweed and Dr.
Eng. Hwa. Says
communication is a
cornerstone for
patient safety
• It is an art!
14. Many errors can be
avoided in the
workplace by
improving the quality
of communication.
• Improve in writing
• Verbal
• Technology
15. Jaweed,.M, Eng. Hw,W
also, says, many
accidents and medical
errors can be avoided
by improving
communication
quality in health care.
• There are multiple error
within the healthcare system
due to a lack of
communication
17. How and why we communicate.
WE communicate:
▪ Verbally to relay information to physicians
concerning patients
▪ Verbally to educate and instruct patients
and families concerning treatments and
therapy
▪ Written communication to document
patients information and reaction to
therapy/treatment
19. Communication
on all levels and
what do we
mean?
• Individuals that does not
understand medical terms
• Those that can not hear or talk
• Illiterate ( Can be overlooked)
20. Impression at point of
contact and exit
• Be alert and on top of
the game, it will lead to
appropriate and
effective
communication
necessary for the
workplace
23. Listening is an essential
part of communication
• If the message is
not received, the
communication
transmission is
broken
24. A good listener is
probably an
excellent
communicator
• Take it all in to be the
best transmitter
25. References
▪ McClean,S.(2012), Why is it important to communicate well? Business Communication for
Success. Retrieved on 01/11/2016 from https://cehe.instructure.com/course
▪ Jaweed,M., Eng Hwa,W., (2014). Effective communication among healthcare workers to
improve patient safty and quality of care. Tatlor”s Lakeside University. Retrieved on
01/13/2016 from:// www.sideshare.net/ttylim/effective-communication-among-
healthcare-workers
▪ Dodge,A.,(n.d). Types of communication in the care setting. Ehow Contributor. Retrieved on
01/13/2016 from http://www.ehow.com/info 7813454 type-communication-care-
setting.html.
26. References
▪ Bauer, M., (2016) Appropriate communication methods for a manager within
a health care organization. Demand Media. Retrieved on 01/13/2016 from
http://work.chron.com/appropriate-communication-methods-manager-within-
health-care-organization-29772.html
▪ Effective communication in hospitals(n.d) U.S Department of Health & Human
Services. Retrieved on 01/13/2016 from http://www.hhs.gov/civil-rights/for-
individuals/special-topics/hospitals-effective-communication/index.html.
