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Effective communication skills

The document discusses effective communication skills. It defines communication and the communication process, which involves a sender encoding a message that is sent through a medium, may encounter barriers, and is decoded by the receiver who can provide feedback. It also discusses the most common ways of communicating, such as spoken word, written word, visual images, and body language. Some key aspects of effective communication mentioned include active listening, eye contact, posture, simple language, and questioning skills. Barriers to communication and tips for improving verbal and non-verbal communication are also outlined.

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Effective Communication Skills
Objectives  Define and understand communication and the communication process  List and overcome the filters/barriers in a communication process  Practice active listening  Tips to improve verbal and non verbal communication
What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process. Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent. another’s and arrive intact, complete, and coherent.
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
Types of Communication One-way communication Two-way communication One to many
Components of Communication Verbal Communication Verbal Communication Vocal communication Vocal communication Non-verbal communication Non-verbal communication
Features of Effective Communication  Active Listening  Eye contact  Posture  Simple language  Questioning skills
Benefits of effective communication  Quicker problem solving  Better decision making  Steady work flow  Strong business relations  Better professional image
Barriers to communication  Noise  Inappropriate medium  Assumptions/Misconceptions  Emotions  Language differences  Cultural differences  Poor listening skills  Use of jargon  Distractions
Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages. Steps to Effective Listening:  Hearing  Interpretation  Evaluation  Respond
o Eliminate Noise o Get Feedback – Verbal & Body Signals o Speak Slowly & Rephrase your sentence o Don’t Talk down to the other person o Listen Carefully & Patiently Improving Verbal Communication-Tips
Improving Body Language - Tips  Keep appropriate distance  Touch only when appropriate  Take care of your appearance  Be aware - people may give false cues  Maintain eye contact  Smile genuinely
…in the new global and diverse workplace requires excellent communication skills! Success for YOU…
THANK YOU