Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate eff_20231108_070851_0000.pdf
The document discusses effective communication and its importance. Effective communication involves clearly transmitting a message that is understood by the intended audience. It also requires acknowledging others and ensuring they feel heard. Key aspects of communication include the sender, message, receiver, and feedback. Barriers to communication can negatively impact relationships and business but can be overcome by recognizing differences, gathering feedback, developing consistent messaging, and personalizing information. Effective communication is important for relationships, negotiations, assertiveness, and personal and professional success.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
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UNIT II
Channels of communication, Types of communication, Dimensions of communication, Barriers
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UNIT VI
Barriers to Effective Communication and ways to overcome them, Listening:Importance of
Listening, Types of Listening , Barriers to Listening and overcoming them, Listening
situations, Developing Listening Skills
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Similar to Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate eff_20231108_070851_0000.pdf
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The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
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Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate eff_20231108_070851_0000.pdf
2. INTRODUCTION TO
EFFECTIVE
COMMUNICATION
Effective communication is the process
of exchanging ideas, thoughts, opinions,
knowledge, and data so that the
message is received and understood
with clarity and purpose. When we
communicate effectively, both the
sender and receiver feel satisfied.
3. WHAT IS EFFECTIVE
COMMUNICATION?
It involves clearly transmitting a message and
receiving acknowledgment that the message
has been received and understood by your
intended audience. Effective communication
also means providing acknowledgment to
others that ensures they feel heard and
understood.
4. FUNDAMENTAL
ELEMENTS OF
COMMUNICATION
The communication process
involves understanding, sharing,
and meaning, and it consists of
eight essential elements: source,
message, channel, receiver,
feedback, environment, context,
and interference.
01.
02.
03.
The sender is the person who is trying to
communicate a message.
The sender wants the other person to
receive and understand his/her message.
The intent of the message is usually to get
the other person(s) to do or understand
something.
Sender
Receiver
The receiver is the recipient of the message
and must translate the words into thoughts,
process the thoughts, and determine how to
respond to the sender.
The challenge is that since the receiver’s
education and experience may be very
different from the sender, words often have
different meanings.
Message
While you may carefully choose the
words to speak, words alone represent a
small percentage of what is received by
the other person. In fact, according to the
literature, words carry the least value in
the message.
5. COMMUNICATION BARRIERS AND
HOW TO OVERCOME THEM
Communication barriers are anything within your
organization that prevents people from receiving or
understanding messages, ideas, and information. These
barriers can also prevent messages from being sent
effectively, causing a disconnect within the company.
When there is no identifiable plan (and solution!) for
addressing these barriers, it starts to negatively
impact multiple areas of the business. It trickles down
from executives to managers and from managers to
their teams.
Miscommunication can quickly create issues, leading to
a negative impact on morale, productivity, employee
engagement, trust, and revenue.
1. Recognize generation gaps and
differences
2. Gather feedback from your
people around messaging
3. Develop consistency in
communication effort
4. Personalize information and
messages
6. NON-VERBAL
LANGUAGE:
BEYOND WORDS
Body language is a range of
nonverbal signals that you
can use to communicate your
feelings and intentions. These
include your posture, facial
expressions, and hand
gestures. Your ability to
understand and interpret
other people's body language
can help you to pick up on
unspoken issues or feelings.
7. BENEFITS OF EFFECTIVE COMMUNICATION
According to the results of a recent study, effective communication skills lead to higher
salaries, more job offers and a sense of personal empowerment.
Communicating effectively is a skill that can easily be applied in a variety of business settings.
This is because good communication is based on understanding, building trust and making
people feel important. It’s the foundation of any relationship. When you communicate
effectively, you help build stronger relationships. When you don’t, you tend to alienate
yourself from the people around you. In business, your ability to communicate can make the
difference between success and failure.
95%
8. ASSERTIVENESS:
EXPRESSING
OURSELVES WITH
RESPECT
Assertiveness can help you express
yourself effectively and stand up for
your point of view. It can also help you
do this while respecting the rights and
beliefs of others. Being assertive can
also help boost your self-esteem and
earn others' respect. This can help
with stress management.
9. NEGOTIATION
NEGOTIATION
SKILLS IN
SKILLS IN
COMMUNICATION
COMMUNICATION
conflict resolution, make sure
you have already thought
about answers to these
questions: Planning for the
negotiation: The min-max
approach.
Active listening skills are also
crucial for understanding
another person's opinion in
negotiation.
Your planning, communication,
persuasion, problem-solving
and listening skills will always
complement your negotiation
skills.
Persuasion is a negotiation skill
that allows people to convince
others to look at things
differently and change their
minds about something.
Decision-making skills. Many
decisions are made during a
negotiation, so good decision-
making skills will support your
ability to successfully
negotiate.
The results suggest that
emotional rapport and other
signs of a keen emotional
intellect can promote trust
and long-term partnerships.
10. COMMUNICATION IN
PERSONAL
RELATIONSHIPS
Communication is important in relationships. We
need to talk openly and be good listeners.
Most people can learn how to communicate more
effectively.
Share positive feelings about your partner with
them.
It is better to act early if you are having
difficulties, rather than waiting for the situation to
get worse.
