Emotional intelligence

1. Emotional Intelligence andEmotional Intelligence and
leadershipleadership
Alok Raj, NITIEAlok Raj, NITIE

2. OutlineOutline
I.I. What is emotional intelligence ?What is emotional intelligence ?
II.II. Clusters of Emotional IntelligenceClusters of Emotional Intelligence
III.III. How does EI help us at home and at workHow does EI help us at home and at work
IV.IV. Questions?Questions?

3.  Emotional intelligenceEmotional intelligence (EI) is the capacity for understanding our own(EI) is the capacity for understanding our own
feelings and the feelings of others, for motivating ourselves, and forfeelings and the feelings of others, for motivating ourselves, and for
managing our emotions effectively in our relationships.managing our emotions effectively in our relationships.
 Emotional intelligence is sometimes referred to as “people smarts.” ItEmotional intelligence is sometimes referred to as “people smarts.” It
is not generally included in the type of intelligence evaluation includedis not generally included in the type of intelligence evaluation included
in the traditional concept of IQ, which mainly focuses conceptualin the traditional concept of IQ, which mainly focuses conceptual
abilities, but it is a very important personal attribute.abilities, but it is a very important personal attribute.
 Rather than being a single characteristic, emotional intelligence can beRather than being a single characteristic, emotional intelligence can be
thought of as a wide set of competencies that are organized into a fewthought of as a wide set of competencies that are organized into a few
major clusters. The most widely accepted view of emotionalmajor clusters. The most widely accepted view of emotional
intelligence identifies 20 competencies, which are in turn organizedintelligence identifies 20 competencies, which are in turn organized
into four clusters:into four clusters:
 Self-AwarenessSelf-Awareness
 Self-ManagementSelf-Management
 Social AwarenessSocial Awareness
 Social SkillsSocial Skills
What is Emotional IntelligenceWhat is Emotional Intelligence

4. Four Clusters of Emotional IntelligenceFour Clusters of Emotional Intelligence
1. Self-Awareness1. Self-Awareness
2. Adaptability2. Adaptability
3. Empathy3. Empathy
4. Self confidence4. Self confidence

5. Self-AwarenessSelf-Awareness
 Self-AwarenessSelf-Awareness is the ability to accurately sense and identify personal feelings, along with theis the ability to accurately sense and identify personal feelings, along with the
ability to understand and evaluate them. To be fully aware of your feelings you must firstability to understand and evaluate them. To be fully aware of your feelings you must first
identify them, and then you must acknowledge and accept them.identify them, and then you must acknowledge and accept them.
 Self-awareness is concerned with knowing about your own internal states, preferences,Self-awareness is concerned with knowing about your own internal states, preferences,
resources, and perceptions.resources, and perceptions.
 As you become more self-aware, you become better able to be in touch with your ownAs you become more self-aware, you become better able to be in touch with your own
feelings.feelings.
 Self-awareness is very important to achieving success at work. Not being in touch withSelf-awareness is very important to achieving success at work. Not being in touch with
your own feelings in sufficient degree can handicap your overall effectiveness.your own feelings in sufficient degree can handicap your overall effectiveness.
 Individuals who have high self-awareness are able to conduct accurate self-appraisals, areIndividuals who have high self-awareness are able to conduct accurate self-appraisals, are
self-confident, are authentic, welcome feedback, perceive situations accurately, and areself-confident, are authentic, welcome feedback, perceive situations accurately, and are
willing to take risks for what they believe to be right.willing to take risks for what they believe to be right.

6. Self-ConfidenceSelf-Confidence
 Self-confidence is your own belief in your capability to accomplish a task. Self-Self-confidence is your own belief in your capability to accomplish a task. Self-
confidence includes acknowledging and affirming that you are the best person forconfidence includes acknowledging and affirming that you are the best person for
the job that you are doing. It is also about conveying your ideas and opinions in athe job that you are doing. It is also about conveying your ideas and opinions in a
confident manner and having a positive impacted on others.confident manner and having a positive impacted on others.
 Individuals in which this competence is highly developed:Individuals in which this competence is highly developed:
 The belief that they are the most capable person for the jobThe belief that they are the most capable person for the job
 The ability to present themselves in an assured, unhesitating mannerThe ability to present themselves in an assured, unhesitating manner
 The courage to voice views that may be unpopular and to go out on a limb whenThe courage to voice views that may be unpopular and to go out on a limb when
following their convictionsfollowing their convictions
 The ability to be decisive and to make sound decisions despite uncertainties andThe ability to be decisive and to make sound decisions despite uncertainties and
pressurespressures

7. AdaptabilityAdaptability
 Adaptability is the ability to be flexible and work effectivelyAdaptability is the ability to be flexible and work effectively
within a variety of changing situations and with variouswithin a variety of changing situations and with various
individuals and groups.individuals and groups.
 Individuals in which this competency is highly developed:Individuals in which this competency is highly developed:
 Can smoothly handle multiple demands, shifting priorities, and rapidCan smoothly handle multiple demands, shifting priorities, and rapid
changechange
 Are flexible in how they see eventsAre flexible in how they see events
 Adapt plans, behavior, or approaches to fit major changes in situationsAdapt plans, behavior, or approaches to fit major changes in situations

8. EmpathyEmpathy
 EmpathyEmpathy is about understanding other people. It is the ability to hear andis about understanding other people. It is the ability to hear and
understand accurately unspoken or partly expressed thoughts, feelings, andunderstand accurately unspoken or partly expressed thoughts, feelings, and
concerns of others. People with empathy are able to constantly pick up onconcerns of others. People with empathy are able to constantly pick up on
emotional cues, and they can appreciate not only what people are saying but alsoemotional cues, and they can appreciate not only what people are saying but also
why they are saying it.why they are saying it.
 Individuals in which this competency is highly developed:Individuals in which this competency is highly developed:
 Are attentive to emotional cues and listen wellAre attentive to emotional cues and listen well
 Accurately read people’s moods or nonverbal cuesAccurately read people’s moods or nonverbal cues
 Respect and relate well to people of diverse backgroundsRespect and relate well to people of diverse backgrounds
 Shows sensitivity and understand of others’ perspectivesShows sensitivity and understand of others’ perspectives
 Help out based on understanding other people’s needs and feelingsHelp out based on understanding other people’s needs and feelings

9. How Does Emotional Intelligence HelpHow Does Emotional Intelligence Help
Us?Us? Identifying emotions provides awareness of emotions and the ability to accurately readIdentifying emotions provides awareness of emotions and the ability to accurately read
other peopleother people’’s emotions. Using emotions provides a means to generate ideas, a feeling, ors emotions. Using emotions provides a means to generate ideas, a feeling, or
a team spirit. Understanding emotions offers insights into what motivates people anda team spirit. Understanding emotions offers insights into what motivates people and
othersothers’’ points of view. Finally, managing emotions allows you to stay open to yourpoints of view. Finally, managing emotions allows you to stay open to your
emotions, which have valuable information, and use them constructively.emotions, which have valuable information, and use them constructively.
 There is evidence to suggest that emotionally intelligent leadership is the key to creatingThere is evidence to suggest that emotionally intelligent leadership is the key to creating
a work climate in which employees are nurtured and encouraged to do their best.a work climate in which employees are nurtured and encouraged to do their best.
 In a study at Johnson & Johnson, high performing managers had higher levels of self-In a study at Johnson & Johnson, high performing managers had higher levels of self-
awareness, self, management capability, social skills, and organizational savvy which areawareness, self, management capability, social skills, and organizational savvy which are
all considered part of emotional intelligence and are learned responses that are needed forall considered part of emotional intelligence and are learned responses that are needed for
superior leadership.superior leadership.
 Several researchers have successfully demonstrated that emotions are related to several ofSeveral researchers have successfully demonstrated that emotions are related to several of
the key issues in leadership. Several quantitative and qualitative studies have providedthe key issues in leadership. Several quantitative and qualitative studies have provided
evidence that empathy is an important trait that predicts and plays a role in leadershipevidence that empathy is an important trait that predicts and plays a role in leadership
emergence.emergence.
 Other studies have concluded that the management of group membersOther studies have concluded that the management of group members’’ emotions is anemotions is an
important part of the leadership process, emotional displays have large effects onimportant part of the leadership process, emotional displays have large effects on
perceptions of leaders, and leaders who successfully manage group processes canperceptions of leaders, and leaders who successfully manage group processes can
substantially influence performance.substantially influence performance.

10. Questions?Questions?

11. © 2003 CDHS/Researc Foundation of
SUNY/BSC
Thank You!!Thank You!!