Diana Cruz Rosario has over 15 years of experience in accounting, bookkeeping, and administrative support roles. She currently works as the Bookkeeper/Business Coordinator at Deerwood Elementary School in Kissimmee, Florida, where she is responsible for the school's accounts, budget, payroll, and monthly reporting. Previously, she held roles as an Accounts Payable Clerk and Acting Accounts Payable Manager at ALDI and Celebrity Resorts, respectively. She is pursuing a Master of Accounting and Finance Management degree and Certified Fraud Examiner certification.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service provided. I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of such business through these loyal patrons is of the utmost importance in every company.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service provided. I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of such business through these loyal patrons is of the utmost importance in every company.
EDUCATION
University of Virginia Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
GPA: 3.76
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
WORK EXPERIENCE
Staffing Agency September 2015 – Present
Temporary Agency Placement
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Private Housing March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, complied with local, state, and federal government reporting requirements and provided clerical and administrative support to management as requested.
Eisenhower Center March 2013 – June 2013
Staffing Coordinator
· Supported directors of the various units in a manner that helps to meet upon benchmark standards in terms of productivity, efficiency, and financial stability, supported scheduler in input unit schedules and staff position changes in collaboration with each unit director and Human resources and entered daily shift changes and sick calls.
Vista Assisting Living March 2012 - August 2012
Administrative Assistant
· Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and oper ...
I’m different from the rest, innovative, finish what I start; project oriented, seasoned Executive Assistant. If it's difficult, I will handle immediately, if it's impossible, it will take a few minutes.
I am experienced in arranging complex travel schedules while working within budgetary constraints; extremely organized with excellent follow up and follow through
Creative problem solver; not afraid to jump in and take charge
Customer service focused; maintaining a high level of service for all of our employees, management, and vendors; organized, proactive, resourceful and a skilled communicator
Outgoing personality; professional demeanor, enjoy working with people from all over the world; and seek first to understand.
1. DIANA CRUZ ROSARIO LINKEDINPROFILE:
http://www.linkedin.com/in/dianacruzrosario
1136 Normandy Dr. • Kissimmee, Florida 34759 dcruz1127@aol.com • (407) 346.4185
SUMMARY OF QUALIFICATIONS: Bilingual professional experienced in Accounts Payable/Bookkeeping and providing
effective comprehensive and administrative support to all levels of management. Ability to adapt to high pressured
situations (e.g. month end, year end, and audits). Extensive experience in the coordinating, planning, and supporting
of daily operations and administrative functions. Highly focused and result oriented.
AREAS OF EXPERTISE
Accounts Payable Clerk Accounts Payable Manager Bilingual: Spanish/English
Microsoft Office AS400 Accounting Software MAS500 Accounting Software
PROFESSIONAL EXPERIENCE- EDUCATION
DEERWOOD ELEMENTARY SCHOOL – Kissimmee, FL – Bookkeeper/Business Coordinator 1/2013 to Present
Responsible for internal accounts, budget controls, reconciling bank statements, transmitting and encumbering funds.
Issuance of all school receipts, prepare bank deposits and execute all checks for payment of school bills. Duties
include, processing requests for supplies, order as needed and receive and distribute supplies. Maintain inventory of
supplies and property records to prepare annual inventory. Prepare work orders for repairs to buildings and/or
equipment. Responsible for monthly budget and other required end of month reports, daily reports and bank balance
reports. Assist Principal in the preparation and decision making for school budget. Serve as a back up to Secretary,
Front Desk, Student Records Clerk and Custodian.
• Nominated, 2014-2015 and 2015-2016
• Employee of the Month 2010 – 2015, elected every year
DEERWOOD ELEMENTARY SCHOOL – Kissimmee, FL – Student Records Clerk 4/2011 to 1/2013
Responsible for the data entry of over student registrations, withdrawals and updating demographics. Answered
phones, greeted all visitors, scheduled appointments for teachers and parents. Maintained student records, attendance,
tardies and processed registrations in a timely manner. Duties included annual FTE Survey reports and SATSY to
assure accuracy of data for state report purposes.
• School Related Employee of the Year 2013-2014
DEERWOOD ELEMENTARY SCHOOL – Kissimmee, FL – Paraprofessional (ESOL) 4/2010 to 4/2011
Responsible for maintaining an ESOL testing schedule based on student needs, administered the placement test to all
potential students to determine the program placement, maintained, updated and organized all ESOL student records.
Duties included conducting LEP meetings with parents and administration staff, assisted and served as an interpreter
for all grade level teachers in parent/teacher conferences.
• Employee of the Month
PROFESSIONAL EXPERIENCE- ACCOUNTING
ALDI, INC. – Haines City, FL - Accounts Payable Non-Merchant 6/2008 to
11/2009
Prepared batches by date stamping, properly coding invoices, and distributing for appropriate approval signatures.
Maintained, received, and distributed dated invoice log to ensure proper tracking of invoices. Handled all utility
payments, credit card reconciliation and payments, and processing of manuals checks. Secured monthly rent,
mortgage, and utility payments for over 30 properties and relocated Directors. Responsible for maintenance of all
vendor and contractor W-9 forms.
Continued…
2. DIANA CRUZ
Page 2
CELEBRITY RESORTS – Orlando, FL - Acting Accounts Payable Manager 9/2006- 6/2008
Monitored the compliance of accounts payable transactions to GAAP, supervised, trained and reviewed the work of
three accounts payable clerks. Assessed the existing policies and procedures and recommended improvement where
needed. Assisted in the annual budget process and annual audit, performed by external Public Accountants.
Participated in special projects assigned by Director of Accounting. Responsibilities included month end closing,
running accounts payable trial balance reports, check processing and reconciling accounts on vendor statements.
Responsible for running positive pay for checks processed.
Accounts Payable Clerk (Promoted)
Responsible for inputting invoices, expense reports and check requests into AS400/MAS500 accounting software.
Run weekly projections and obligations report for a two-week payment period. Posted wire transfers and purchase
card orders for payment. Coded all vendor payments and expense reports to appropriate general ledger accounts.
Printed all vendor and company checks, processed voids and re-issued checks. Handled maintenance of all vendor
accounts, obtained W-9 forms and assisted on the1099’s mail-out to vendors. Filed, organized and maintained all
vendor files (invoices and contracts). Responded in an effective manner to daily internal accounts payable related
emails and phone messages.
PROFESSIONAL EXPERIENCE-OPERATIONS SUPPORT
CELEBRITY RESORTS – Orlando, FL - Administrative Assistant 8/2005
to 9/2006
Provided administrative and clerical support to the Director of HOA, and the Director of Developer. Handled a
variety of administrative functions, such as maintained schedules, coordinated travel arrangements, received,
reviewed, and distributed incoming mail to appropriate personnel. Handled all supply orders, credit card
chargeback’s, daily deposits, maintenance of monthly report and special projects as assigned.. Printed and distributed
Monthly Financials and prepared expense reports for both Directors.
• Reorganized an entire filing system of all bank statements, merchant accounts and vendor files.
• Coordinated special events adhering to company budget by purchasing in a cost effective manner.
EDUCATION:
Master of Accounting and Finance Management, Certified Fraud Examiner (CFE)
Keller Graduate School of Management – Orlando, FL, Expected D.O.G.: June 2017
Bachelor of Science in Technical Management, Concentration in Accounting
DeVry University, June 2011
Associate of Science in Computer Science
Monroe College, June 1996