Jennica Caliwag is seeking a position that utilizes her organizational skills and ability to work with people. She has over 4 years of experience in customer service roles at EastWest Bank, Dusit Thani Manila hotel, and Cyma Restaurant. Her responsibilities have included providing excellent customer service, processing transactions, selling bank products, and ensuring guest needs are met. She holds a Bachelor's degree in Hospitality Management from Trinity University of Asia.

1. JENNICA ANNE A. CALIWAG
Blk 4 Lot 5 Don Abdon Homes,
Concepcion 1 Marikina City 1801
09059481264
jennica29@gmail.com
OBJECTIVE: My professional goal is to obtain a position that will enable me to use
my strong organizational skills, gain further experience and ability to work well with
people.
WORK EXPERIENCE:
EastWest Bank
Mandaluyong Libertad G/F-Units A,B & C, Dr. Aguilar Bldg. No 46 D.M.
Guevarra St., cor Esteban St. Highway Hills
Mandaluyong City
February 16, 2014 – Present
Service Associate (Rank- D)
JOB DESCRIPTION
 Provides excellent customer service for the branch's over the counter financial
transactions
 Balance currency, coin, and checks in cash drawers at ends of shifts, and
calculate daily transactions using computers, calculators, or adding machines.
 Cash checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.
 Receive checks and cash for deposit, verify amounts, and check accuracy of
deposit slips.
 Examine checks for endorsements and to verify other information such as
dates, bank names, identification of the persons receiving payments and the
legality of the documents.
 Enter customers' transactions into computers in order to record transactions
and issue computer-generated receipts.
 Count currency, coins, and checks received, by hand or using currency-
counting machine, in order to prepare them for deposit or shipment to branch
banks or the Federal Reserve Bank.

2. Sales Associate (Rank – D)
JOB DESCRIPTION
 Cross-sells bank’s products and services including those of its affiliates and
subsidiaries
 Handles customers' queries and complaints
 Handles various PESO and Foreign Currency placements/investments of clients
 Negotiates with clients for roll-over or renewal of placements
 Makes monthly/quarterly/yearly reports
 Handles RCOCI of clients and returned checks
 Handles opening of various types of account (completeness of documents as
per AMLA requirement)
 Processes loan documentation
 Handles ATM card and checkbook requisition
 Processing wire transfers
 Maintaining customer accounts and files
Dusit Thani Manila
January 21, 2013 - March 05, 2013
Position: Trainee
JOB DESCRIPTION
 Assigned at the Front Office Department and ensure that all guest calls and queries are
answered.
 Delegated to check and ensure that guest’s amenities are delivered accordingly.
 Pulls- out list of VIP arrivals using Opera System and sends out copies to pertinent department.
 Welcomed and assisted guests in filling-out their registration cards upon check-in.
Tessera Cyma Greek Estiatorio (Cyma Restaurant- Trinoma Branch)
November 6, 2012 – January 9, 2013
Position: Trainee
JOB DESCRIPTION
 Assigned at Front of the House, serves customers and ensure that all their needs are delivered
accordingly.

3. EDUCATIONAL BACKGROUND:
COLLEGE: Bachelor of Science Major in Hospitality Management
Trinity University of Asia (2009 – 2013)
HIGH SCHOOL: Mater Carmeli School of Novaliches (2005-2009)
GRADE SCHOOL: Sacred Heart Academy of Novaliches (1999-2005)
PERSONAL INFORMATION:
AGE: 24
CITIZENSHIP: Filipino
STATUS: Married
HEIGHT: 5’1
RELIGION: Roman Catholic
WEIGHT: 45kg
Seminars Attended:
Anti-Money Laundering Seminar
March 2014
Ayala, Makati city
Product Awareness & Competency Training
March 2014
Ayala, Makati city
Signature Verification Seminar
March 2014
Ayala, Makati city
Counterfeit Verification Seminar
March 2014
Ayala, Makati city

4. Basic Store Operation
March 2014
Ayala, Makati City
REFERENCES:
Available upon request.