Leslie McCloskey has over 20 years of experience as an administrative professional. She has supported executives at Pennsylvania State University, Bank of America, and other organizations. Her skills include calendar management, travel planning, expense reporting, meeting coordination, and providing administrative support. Currently, she is an Administrative Support Assistant III at Pennsylvania State University, where she manages calendars, travel, and expenses for the Financial Aid department.

1. LESLIE A. MCCLOSKEY
168 Fountain Road  Snow Shoe, PA 16874  (814) 360-9214 
ADMINISTRATIVE PROFESSIONAL
 Top-performing and goal-oriented professional combining 20 years of administrative experience to
drive key performance initiatives. Experienced in the workings of many different office settings.
Accustomed to a fast moving and changing work environment and multi-faceted responsibilities.
Skilled in the use of various ordering and expense systems, Microsoft Outlook Suite, as well as Web
2.0 applications.
EXPERTISE/TECHNICAL SKILL
Organization/Time Management
Expense Management
Call Management
Note Taking
Event Planning
Travel Planning/Scheduling
Conference Call Management
IBIS/ISIS
UCS Calendar system
Visio
Concur
iOrder eRequest
eBuy
Corporate Travel
Travel Services
Microsoft – PowerPoint, Word and Excel
PROFESSIONAL EXPERIENCE
PENNSYLVANIA STATE UNIVERSITY – UNIVERSITY PARK, PA – 2009-PRESENT
Administrative Support Assistant III 10/2013 to Present
Administrative Support Assistant to the Director, Assistant Director and staff members of Financial
Aid for World Campus and Continuing Education. In this role I perform the following challenging
missions of:
 Manage the director’, assistant director and staff member’s calendars, prepare folders, meeting
agendas and send out meeting updates, prepare travel and expenses and reconcile department’s
expenses.
 Support the director’s team members with meetings, interview preparation and scheduling, travel
and expenses for each.
 Coordinate and schedule internal and external meetings and prepare agendas as needed for the
department.
 Reconcile the department’s expenses by preparing expense reports, P-Card support forms, and
reconciling IBIS transactions.
 Multi-task the demands of day-to-day functions, with minimal direction along with competing
priorities.
 Provides a positive, energetic and out-going personality that builds rapore with all levels of
management.
 Read, filter and organize e-mail, prioritize, and provide a first line of support.
 Presently a member of the Outreach & Online Education Administrative Support Professionals and
Operations Administrative groups.
 Active member of the Administrative Professional Today.
 Planning membership in the Outreach Toastmasters club.
 Recently completed the Administrative Professional Series, Level II.

2. LESLIE A. MCCLOSKEY (814) 360-9214
Administrative Support Assistant II 4/2012 to 10/2013
Supported the Advising & Learner Success and Student Enrollment Services Departments in various
day-to-day functions for Outreach World Campus and Continuing Education. Organized all aspects of the
front office from phone coverage and greeting customers to maintaining schedules for several office staff
and scheduling conference rooms. Coordinated travel for both departments and other office staff as
requested. Prepared and submited expense reports for each after travel had ended. Assisted with
setting up meetings, calendaring and other duties as requested by management or staff.
 Served as first point of contact for management, staff and students calling or visiting the office.
Efficiently operated the front desk area and provided prompt, courteous and knowledgeable
assistance.
 Assisted the various Administrative Professionals in the office with numerous duties and provided
a strong back up as needed.
 Served on the Academic Outreach/Administrative Assistant Steering Committee – this committee
was a group of Administrative Professionals geared toward driving and improving standards and
processes through successful completion.
Administrative Support Assistant II 7/2009 to 4/2012
Supported the AF4Q Team Project in various functions for the center. Organized all travel aspects for
internal employees and external investigators, as well as preparing and submitting expense reports for
each after travel had ended. Assisted with set up of various meetings throughout the year, which
included meeting logistics, scheduling travel, preparing meeting documents/binders and preparing and
submitting expenses.
 Assisted with meeting preparation for internal employees and external investigators for the AF4Q
In-Person meeting, as well as the National Meeting twice per year. Scheduled travel and prepared
expense reports for each.
 Coordinated/scheduled Domain/Task Force AF4Q conference calls for ten groups involving six to
twelve people per group three times per year.
 Developed a Domain/Task Force AF4Q conference call schedule with all call information, as well
as developed a work procedure protocol for scheduling/canceling team calls.
 Maintained the AF4Q Evaluation Team Directory, including eight investigators, PSU staff,
consultants, and members of the Robert Wood Johnson Foundation, the George Washington
University, the Center for Health Improvement and the seventeen sites.
 Supported the Qualitative Data Manager in organizing AF4Q projects.
BANK OF AMERICA – CHARLOTTE, NC 2000-2009
Established an exemplary record of achievements within one of the world’s leading international financial
services companies.
Executive Assistant to the Regional Executive, Rockville, MD 2008 to 2009
Supported the Regional Executive in day-to-day functions. Organized all aspects of the Regional
Executive’s daily/monthly calendars, travel arrangements, expense reports and running monthly reports.
 Scheduled/maintained 1/1 meetings with Direct Reports as well as with various clients, peers and
colleagues.
 Responsible for submitting all expenses for the Regional Executive.
 Organizing/finalizing travel plans including flights, rental cars and hotels and providing detailed
itineraries.
 Assisted in coordinating All-Hands meetings for the region monthly and quarterly.
Executive Administrative Specialist II, State College, PA 2001 to 2008

3. LESLIE A. MCCLOSKEY (814) 360-9214
Supported the Team Leader in day-to-day functions, as well as the Operation Team Managers. Organized
all aspects of the front office from phone coverage and greeting customers to maintaining schedules for all
office staff. Responsible for all ordering and expense reports, as well as coordinating travel
arrangements.
 Coordinated All-Hands meetings for 200+ associates each quarter. As well as, multiple other site
events and dinners, including corporate Penn State Tailgates for Bank of America Executives.
 Served as first point of contact for employees, staff and Executives calling or visiting the office.
Efficiently operated the front desk switchboard and provided prompt, courteous and
knowledgeable assistance.
 Assisted the Security and the Personnel Offices with various operational functions.
Executive Administrative Specialist II, Wilmington, DE 2000 to 2001
Supported the Department’s Senior Vice President and Team Leaders in day-to-day functions.
Responsibilities included, but were not limited to screening visitors, answering telephones, and
responding to both internal and external Customers. Typed, composed and created correspondence,
business documents and presentations. Coordinated travel arrangements and meeting schedules.
OFFICE OF THE ATTORNEY GENERAL – HARRISBURG, PA 1997-2000
Secretary
W.A. HAWKINS ASSOCIATES – HARRISBURG, PA 1995-1997
Secretary to the President
CENTRE COUNTY PUBLIC DEFENDER’S OFFICE - 1989-1995
BELLEFONTE, PA
Clerk Typist II
EDUCATION
BALD EAGLE AREA HIGH SCHOOL — Wingate, PA - Diploma – Stenography Studies (Graduated
1989)