1. Kristin J. Tunheim
Certified Tourism Ambassador
4763 Saddle Club Lane♦ Santa Rosa, CA 95409
♦ (707) 536-1178 ♦ kristin_jaime@yahoo.com
SUMMARY OF SKILLS AND QUALIFICATIONS
Over twenty years of successful customer service, sales, accounting and administrative
experience
Organized and detail oriented; punctual, reliable and hard-working
Fully knowledgeable in all aspects of clerical work including filing, typing, and excellent
customer service
Industry reputation for professionalism, organization, and guest services orientation
Fully knowledgeable of Microsoft Office, Sage, QuickBooks, Adobe Applications
Proven record of guest services success and ability to handle increasing levels of
responsibility
EMPLOYMENT HISTORY
New Start SLS, Placerville , CA 09/2015-01/2016
Caregiver/Companion- Assisted residents with daily living skills, transferred to and from
activities. Assisted with planning and implementing meal plans. Maintained daily records of
what happened during the day according to company policy.
Geyserville Inn, Geyserville , CA 05/2014-05/2015
Night Auditor- Answered and directed phone calls, made reservations, front office customer
service, compiled/reviewed daily financial information to run night audit, reviewed entries for
accuracy and posted to the right accounts, prepared guest folios for check out and ensured
accuracy.
Bodega Bay Lodge, Bodega Bay , CA 11/2011-06/2013
Front Desk Agent/Night Auditor- Answered and directed phone calls, made reservations, front
office customer service, compiled/reviewed daily financial information to run night audit,
reviewed entries for accuracy and posted to the right accounts, prepared guest folios for check
out and ensured accuracy.
Accountemps/OfficeTeam, Santa Rosa, CA 2/2009-06/2011
Temporary Administrative Assistant- Kept records of materials filed or removed and added
new material to file records, and created new records as necessary; performed general office
duties including typing, operating office machines, and sorting mail as needed.
The Flamingo Resort and Spa, Santa Rosa, CA 6/2010-09/2010, 06/2011
– 6/2012
Seasonal Hotel Operator/Relief Night Auditor- answer and direct phones, important
documents, answer guest questions about the hotel, spa and the health club, staff support,
run any necessary errands , check guests out, reservations, post items to guests accounts,
direct bills, income audit, daily sheets, run credit cards, do Night Audit check list
Institute of Reading Development, Santa Rosa, CA 04/2009-06/2009,
02/2001-03/2001
Seasonal Program Coordinator- Planned and conducted training programs. Dealing with
program procedures, instructional materials and teaching aids; advised parents in curriculum
development and use of materials and equipment; recommended, ordered, and authorized
2. purchase of instructional materials designed to meet student educational needs and
standards; enrolled children into specialized reading programs at the request of the parents
and guardians; performed general office administration duties including answering phones
and processing paperwork as needed.
EDUCATION
ICDC College, currently enrolled in Business Administration and Accounting Degree
Anticipated graduation date is 07/2016.
Empire College, Santa Rosa, CA
Obtained Certification in Executive Office Administration as well as Bookkeeping with
Computer Applications, Graduated June 2005
Santa Rosa Junior College, Santa Rosa, CA
Obtained AA/AS Computer Science, Microcomputer User Certification, Microcomputer
Specialist Certification, Adobe Applications Certificate, Graduated 2001
Professional References
Jim Winkel: (707) 332-0020
Dawn Dancer: (530) 957-1543
Melissa Garcia-Navarro: (805) 223-0993
