Anna Carpenter has over 15 years of experience in various administrative and customer service roles. She has strong skills in communication, planning, coordinating, training, data entry, filing, and customer service. Her work history includes roles as an investigative coordinator, admissions verification point of contact, administrative legal assistant, personal caregiver, administrative assistant, assistant manager at multiple coffee shops and retail stores, and customer service specialist. She has a Bachelor's degree in Psychology, Religion, and Women's Studies.

1. ANNA CARPENTER
25 West Loudoun St, Round Hill, Virginia 20141 C: 5719190570 anna.e.gicker@gmail.com
PROFESSIONAL SUMMARY
To use my unique combination of carefully cultivated skills in assisting your company to achieve, execute, and
maintain excellence in all areas of operation.
SKILLS
Excellent communication skills Works well under pressure
Accurate and detailed Filing and data archiving
Excellent planner and coordinator Employee training and development
WORK HISTORY
Investigative Coordinator, 05/2012 to 10/2012
Dept of Finance and Taxation – Richmond, VA
Responsible for client asset base including personal property tax funds and city funds.
Managed $18.4 revenue program forecasting, operations, accounting close and reporting .
Entered multiple client accounting system conversions into web-enabled Oracle financial platform.
Worked with managers to ensure accurate accounting of all client files.
Reconciled vendor statements and handled payment complaints or discrepancies.
Reviewed all expense reports for accuracy and proper expense disclosure.
Filed and addressed employee complaints in accordance with company policies and government
regulations.
Admissions Verification Point of Contact, 06/2009 to 12/2011
Liberty University Online – Lynchburg, Virginia
Extensive data entry, maintaining students' files, etc.
Extensive Banner, Blackboard, Share Point, Excel, Outlook, & CRM experience.
Extensive experience with data entry systems.
Support liaison to various departments while representing the verification office, maintaining policies,
procedures, and academic integrity.
Assisted 200-300 admission, enrollment, and academic advisors on a daily basis, troubleshooting in
student accounts, ran update meetings, and facilitated acceptance.
Administrative Legal Assistant, 08/2008 to 05/2009
Liberty Counsel – Lynchburg, Virginia
Legal filing, Outlook, Excel, Word, Amicus Attorney, point of contact for visitors, front desk secretary,
handled all incoming calls and routed to attorneys as appropriate, filing briefs, transcribing letters for
internal or external use as directed, dictation, put together travel portfolios for attorneys, maintained
confidentiality and discretion.
Assisted in all areas of administrative needs as they arose.
Screened all visitors and directed them to the correct employee or office.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Managed office supplies, vendors, organization and upkeep.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and
transportation.
Personal Caregiver, 07/2007 to 12/2007
HomeInstead Senior Care – Lynchburg, Virginia

2. Professional caregiving.
Assisted daily tasks of clients, provided companionship, made meals, housekeeping, hygiene assistance,
assistance to appointments, and overall comfort of the client.
Administrative Assistant, 08/2006 to 01/2007
Patrick Henry College – Purcellville, Virginia
Executed daily duties, student accounts, maintained academic-specific data bases, extensive data entry,
managed student staff. Excel Outlook, WorldCat (OCLC), ILL database, filing, phones.
Oversaw daily office operations for staff employees.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Assistant Manager, 02/2006 to 01/2007
Blackberry's Coffee and Marketplace – Purcellville, Virginia
Ran store, phones, bookkeeping, customer service, managed store staff, responsible for employee
schedules, merchandizing, assisted in opening a new brand in 2007, and was one of the main managers for
location.
Spearheaded cross-functional initiative to achieve a market share in the industry.
Assistant Manager, 08/2005 to 03/2006
Starbucks Coffee® – Leesburg, Virginia
Ran shifts, customer service, staff scheduling, merchandising, inventory upkeep, bookkeeping, etc.
Location received five-star award while under my management.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals.
Strong leader of customer support staff.
Trained, coached and mentored staff to ensure smooth operations.
Assistant Manager, 06/2003 to 05/2006
Gap Inc – Leesburg, Virginia
Customer service, Merchandising specialist.
Promoted in 2004.
Executed daily store procedures, bookkeeping, customer service, ran employee shifts, responsible for
driving sales, developed employee sales incentive system .
Spearheaded cross-functional initiative to achieve higher sales and higher credit card application
applicants.
Trained, coached and mentored staff to ensure smooth operations.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager and Customer Service Specialist, 2000 to 2005
Laurelwood Publications
Customer service, phones, filing, billing, store inventory, data entry, and merchandizing.
Experience in Excel, MS-Dos, Outlook, etc.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaison between customers and internal departments.
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard
goals.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times.
EDUCATION
Bachelor of Science: Psychology Religion and Women's Studies, Three and a half years.
Liberty University

3. SKILLS
academic, administrative, Attorney, billing, bookkeeping, CRM, client, clients, Customer service, client
support, data entry, database, dictation, driving, filing, inventory, Legal, letters, meetings, Merchandising,
Excel, office, Outlook, Word, MS-Dos, policies, sales, scheduling, Supervisor, tax, phones, troubleshooting